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computer wont start


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#1 lensel

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Posted 11 January 2011 - 08:13 PM

my emachines t6536 computer wont start. it is windows xp os. the power supply is good. it powers up and the fans run but the harddrive wont spin and the dvd drive door wont open, they work on another computer. is my mobo shot? i am a tyro at computers

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#2 hamluis

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Posted 11 January 2011 - 08:45 PM

Hi...tyro is a very good word, nice to see it used by someone :).

I fall into the same category (IMO, we are all tyros in an ever-changing "universe")...but my first guess would be PSU long before I considered the motherboard.

Is that the original PSU that came with that system?

Have you tried disconnecting, then reconnecting...each drive mentioned?

Can you enter the BIOS? Do you get a screen visual for POST?

Have you looked at http://emachines-us.custhelp.com/app/answers/detail/a_id/4 AND http://support.gateway.com/emac/ for possible things to try?

Louis

#3 Sneakycyber

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Posted 12 January 2011 - 08:36 PM

Even though the power supply powers up it could still be bad if one of the voltage outputs is low or bad it could cause problems. You can use this process to check it.


When a computer begins the boot process the motherboard initiates the start up of the PSU. Because of this it is difficult to determine whether the problem is with the motherboard or the PSU when a computer shows no signs of starting up. The purpose of the procedure is to determine if the problem is with the motherboard or the PSU. For safety purposes please follow the instructions step by step.

This test is for ATX PSUs. Some manufacturers use non-ATX PSUs with 20/24 pin connectors that do not have the same pinout as a ATX PSU.

Caution:
This procedure will involve working with live 12VDC electrical potentials which if handled improperly may lead to electrical shock. Proper precautions should also be taken to prevent electrostatic discharges (ESDs) within the case of the computer. For safety purposes please follow the instructions step by step.

First, shutdown your computer. Then unplug the power cable going into your computer.

Once you have opened the case, touch the metal of the case to discharge any static electricity.

The connector of the PSU which connects to the motherboard is readily recognizable by the number of wires in the bundle. To disconnect it you will need to press on the plastic clip to disengage it and then pull the connector up and away from the motherboard. Please take notice of the location of the locking tab and the notch on the socket of the motherboard, this will only connect one way as it is keyed. This wire bundle will have a memory of the way it has been installed and will want to bend back that direction, you may have to play around with it to find a position that the connector will stay in the same position while you run the test.

Posted Image
www.playtool.com

From the top left to right the pins are 13-24, the bottom from left to right are 1-12.


Please notice that there are PSUs with 24 pin and 20 pin connectors, the location of the green wire in the 24 pin connector is #16, and the green wire in the 20 pin connector is #14. If you look at the connector with socket side facing you and the clip on the top the number one pin will be on the bottom left corner. This makes the pin out for the 24 pin connector from left to right 13-24 on top, and 1-12 on the bottom. The pin out for the 20 pin connector from left to right is 11-20 on top , and 1-10 on the bottom. If you look at the connectors you notice that these are sockets that fit over the pins on the motherboard where the PSU cable attaches, this is where you will place the jumper. For a jumper you will need a piece of solid wire about the size of a paper clip (20-22 awg), preferably a wire with insulation. It will need to be large enough to fit firmly into the socket so that it will not need to be held in place while testing. You are at risk of electrical shock if you are holding the jumper when you power up the PSU. Insert one end of the jumper into the socket of the Green wire, and insert the other end into the socket of any Black wire.

Once the jumper is in place plug the cord back in. If the PSU is working properly the case fans, optical drives, hdds, and LEDs should power up and remain on. I would suggest that you not leave this connected any longer than is necessary for safety purposes.


Reading PSU Rail Voltages

Caution: Please read this before continuing.


• Since it will be necessary for your computer to be on during this procedure, you need to be aware that you will be working with live 12Volt DC potentials, which if handled improperly may lead to electrical shock.

• There are electronics inside the case that are very susceptible to electrostatic discharges. To protect your computer, touch the metal of the case to discharge yourself of any electrostatic charges before touching any of the components inside.

• If you are not comfortable doing this procedure, then I would suggest that you not use this tutorial. The risks involved are minimal, but are there nevertheless. Anyone who uses this tutorial will be doing so at their own risk.


There are two devices commonly used to read the rail voltages: a PSU tester, and a multimeter.

The PSU tester is the easiest to use since all that is necessary is to plug the different connectors into the tester and read the results on the LCD display. The problem with most of these is that they only perform a pass/fail test. They will not provide you with actual voltage readings.

There are a variety of multiple meters, but this tutorial will address Analog and Digital multimeters. The advantage of these meters is that you will be able to obtain accurate real time voltage readings.

For those of you who wish to know more about multimeters there is an excellent article in Wikipedia.


Analog Multimeter

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An Analog multimeter is a little more complicated to use. Both Analog and Digital multimeters need to be set to the appropriate voltage, but with an Analog multimeter, you will need to choose the voltage range and must read the proper scale.

The Analog multimeter uses a needle display which moves from 0 across the scale until it reaches the voltage being tested. This multimeter has five major linear divisions with multiple scales to read a variety of ranges. An example would be three different ranges. The first is graduated in increments of 0 through 5, the second, 0 through 10, and the third, 0 through 25. Each of these ranges are subdivided into divisions that are graduated into tenths. In order to read 12 volts the 0 through 25 range would be the appropriate one.

Because DC voltage has positive and negative potentials this device is polar sensitive, this means that if you reverse the two probes when reading a positive DC voltage it will read as a negative voltage. This is actually necessary to read negative DC voltages. The two probes are differentiated by their color, Black (negative), and Red (positive). To read a positive DC voltage, the correct probes must be used with their corresponding potentials (positive to positive and negative to negative).

With the probes being used normally to read a negative DC voltage, the needle moves from the 0 to the left, "pegging" the needle. By reversing the probes you can properly read the negative voltages.

Digital Multimeter

Posted Image


The Digital multimeter (DMM) is much simpler to use. As was mentioned previously, you will need to set the appropriate voltage. One of the advantages is that the DMM has an LCD display with a numeric readout, so there are not any multiple scales to read. Another advantage is that most DMMs are autoranging when reading voltages, which means that you will not need to set the range with these DMMs. A DMM will read both positive and negative DC voltages and display them correctly. When reading a negative voltage, a minus sign will appear on the display before the numeric value. This still is a polar sensitive device, so you will still need to use the positive and negative probes with their corresponding potentials.

There are five different DC rail voltages which are color coded. The Black wires are always negative.

Yellow +12VDC

Blue -12VDC

Red +5VDC

White -5VDC

Orange +3.3VDC


There are only three voltages that can be measured easily without disconnecting the 20/24 pin connector from the motherboard: +12V, +5V, and +3.3V.

The +12V and +5V voltages can be read from a four pin Molex power connector.

Four pin Molex power connector

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The same voltages can be taken from a four pin SATA power connector, but in order to read the +3.3V you will need to read this from a five pin SATA power connector as seen below.

Five pin SATA power connector.

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To read these voltages you will need to insert the Black (-) probe into any of the black sockets, and insert the Red (+) probe in the different colored voltage sockets. To read the voltages from a SATA power connector it is easiest to insert the probes into the back of the connector where the wires enter. Unfortunately the sockets of the modular SATA power connectors are not accessible from the back, so the readings will need to be made from the socket side. Some probes are going to be too large to fit in these sockets, so you may need to insert a piece of wire into the socket of which you want to read the voltage of and place the probe on this for your reading. To reduce the potential of creating a short I would suggest taking the ground potential from another connector so that the two wires will remain physically separated.

Caution: It is very important to make sure that you don't allow the two probes to touch each other when taking the voltage readings. This will cause a short which could damage the PSU or other components.

To get accurate readings of the rail voltages it is important that there be a load on the PSU. In order to do this I would suggest downloading Prime95 for this purpose. This program was designed to be used by overclockers to put a full load on the RAM and CPU to determine the stability of their overclocking. Because of this it will put stress on the CPU and RAM which will create higher than normal temperatures. For this reason I would suggest not running this program any longer than is necessary. I would also suggest that an inspection be made of the interior of the case to make sure that there isn't an accumulation of dust which would impede adequate cooling. Pay special attention to the heat sink and fan assembly on the CPU. If there is a dedicated graphics card with a fan installed on it, look at this fan as well.


Readings should not have variances larger than +/- five percent.

Maximum.........Minimum
12.6V.................11.4V
5.25V.................4.75V
3.47V.................3.14V

Edited by Sneakycyber, 12 January 2011 - 08:38 PM.

Chad Mockensturm 

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Certified CompTia Network +, A +





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