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Help, please


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11 replies to this topic

#1 nick_a

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Posted 11 January 2011 - 04:57 PM

Hi all, I'm Nick and am a new member here from NYC. I've been noticing issues with my desktop pc over the past week that I beleive are some kind of virus. I've been trying to troubleshoot the problems myself but have not been able to fix anything. Was hoping I might find some help here.

The following are some problems that exist:
  • A message appears that states: "Generic Host process for Win 32 services encountered a problem and needs to close."
  • Unable to get to Windows Updates page. Will not display page in IE.
  • IE, Firefox, and Chrome do not open sometimes.
  • Receiving Pop up advertisements in browser.
  • Computer sometimes does not shut down and I must manual shut down holding down power button.
  • Taskbar changes from blue color to gray.
  • Computer running slow, makes a humming noise as if it is doing to many processes or overheating.
Notes:
  • Was using AVG Free Anti-Virus
  • Tried scanning system multiple times with Malwarebytes, Spybot, Avast, AVG. Only Spybot detected "Virtumonde" and "Serch-explore" which I removed but problems are still here.
  • Also notice messages about svchost.exe and a few other files that I cannot recall.

My computer details:
Microsoft Windows XP
Professional
Version 2002
Service Pack 3

Dell Inspiron 530
Intel ® Core™Quad Cp
Q6600 @ 2.40 GHz
1.58 GHz, 2.99 GB of RAM



If anyone can offer some help I would truly appreciate it.

Thank you,
Nick

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#2 nick_a

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Posted 12 January 2011 - 06:27 PM

If anyone has any suggestions on what to do, that would be greatly appreciated. Thanks.

#3 boopme

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Posted 12 January 2011 - 08:36 PM

Hello Nick, please run these,post back the logs and see how it is.

EDIT; do you now have 2 active AV's? Or what is your AV now?

•Was using AVG Free Anti-Virus



If you have Spybot installed temporarily disable it.
Next run ATF:
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

Please download ATF Cleaner by Atribune & save it to your desktop.
  • Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose: Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.


Next run MBAM (MalwareBytes):

Please download Malwarebytes Anti-Malware and save it to your desktop.
Download Link 1
Download Link 2MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
    For instructions with screenshots, please refer to the How to use Malwarebytes' Anti-Malware Guide.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Troubleshoot Malwarebytes' Anti-Malware


Next run Superantisypware (SAS):
Reboot into Safe Mode with Networking
How to enter safe mode(XP/Vista)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode with Networking using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.


>>>> Download this file and doubleclick on it to run it. Allow the information to be merged with the registry.


Download and scan with SUPERAntiSpyware Free for Home Users
  • Double-click SUPERAntiSpyware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the Scanning Control tab.
  • Under Scanner Options make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen.
  • Back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan.
  • Click "Next" to start the scan. Please be patient while it scans your computer.
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes".
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.
If you have a problem downloading, installing or getting SAS to run, try downloading and using the SUPERAntiSpyware Portable Scanner instead. Save the randomly named file (i.e. SAS_1710895.COM) to a usb drive or CD and transfer to the infected computer. Then double-click on it to launch and scan. The file is randomly named to help keep malware from blocking the scanner.

Edited by boopme, 12 January 2011 - 08:39 PM.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#4 nick_a

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Posted 13 January 2011 - 12:20 AM

boopme, thanks for taking the time to send me those instructions. Below you will find the results from both scans (Malwarebytes and SUPERAnti Spyware). Just so you are aware, I still notice some of the same problems even after both of those scans completed. Also, I removed AVG to try avast but it really didn't make a difference. Should I got back to AVG or do you recommend any other AV?

If you have any additional advice or questions, please don't hesitate to let me know. Again, thanks for your time. -Nick

------------------------------

Malwarebytes' Anti-Malware 1.46
www.malwarebytes.org

Database version: 5509

Windows 5.1.2600 Service Pack 3
Internet Explorer 8.0.6001.18702

1/12/2011 9:45:12 PM
mbam-log-2011-01-12 (21-45-12).txt

Scan type: Quick scan
Objects scanned: 166993
Time elapsed: 5 minute(s), 23 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)
------------------------------


SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 01/12/2011 at 11:47 PM

Application Version : 4.47.1000

Core Rules Database Version : 6189
Trace Rules Database Version: 4001

Scan type : Complete Scan
Total Scan Time : 01:46:28

Memory items scanned : 293
Memory threats detected : 0
Registry items scanned : 7929
Registry threats detected : 5
File items scanned : 191084
File threats detected : 42

Adware.Tracking Cookie
C:\Documents and Settings\Nick A\Cookies\nick_a@ads.bleepingcomputer[1].txt
C:\Documents and Settings\Nick A\Cookies\nick_a@doubleclick[2].txt
C:\Documents and Settings\Nick A\Cookies\nick_a@collective-media[1].txt
C:\Documents and Settings\Nick A\Cookies\nick_aq@bs.serving-sys[1].txt
C:\Documents and Settings\Nick A\Cookies\nick_a@serving-sys[1].txt
crackle.com [ C:\Documents and Settings\LocalService\Application Data\Macromedia\Flash Player\#SharedObjects\VXWLE8KC ]
media.mtvnservices.com [ C:\Documents and Settings\LocalService\Application Data\Macromedia\Flash Player\#SharedObjects\VXWLE8KC ]
media.scanscout.com [ C:\Documents and Settings\LocalService\Application Data\Macromedia\Flash Player\#SharedObjects\VXWLE8KC ]
media1.break.com [ C:\Documents and Settings\LocalService\Application Data\Macromedia\Flash Player\#SharedObjects\VXWLE8KC ]
secure-us.imrworldwide.com [ C:\Documents and Settings\LocalService\Application Data\Macromedia\Flash Player\#SharedObjects\VXWLE8KC ]
crackle.com [ C:\Documents and Settings\NetworkService\Application Data\Macromedia\Flash Player\#SharedObjects\D9NKY76W ]
media.scanscout.com [ C:\Documents and Settings\NetworkService\Application Data\Macromedia\Flash Player\#SharedObjects\D9NKY76W ]
media1.break.com [ C:\Documents and Settings\NetworkService\Application Data\Macromedia\Flash Player\#SharedObjects\D9NKY76W ]
objects.tremormedia.com [ C:\Documents and Settings\NetworkService\Application Data\Macromedia\Flash Player\#SharedObjects\D9NKY76W ]
secure-us.imrworldwide.com [ C:\Documents and Settings\NetworkService\Application Data\Macromedia\Flash Player\#SharedObjects\D9NKY76W ]
www.adserverplatform.com [ C:\Documents and Settings\NetworkService\Application Data\Macromedia\Flash Player\#SharedObjects\D9NKY76W ]
C:\Documents and Settings\NetworkService\Cookies\system@247realmedia[1].txt
C:\Documents and Settings\NetworkService\Cookies\system@ad.yieldmanager[2].txt
C:\Documents and Settings\NetworkService\Cookies\system@adbrite[1].txt
C:\Documents and Settings\NetworkService\Cookies\system@adbrite[3].txt
C:\Documents and Settings\NetworkService\Cookies\system@adecn[1].txt
C:\Documents and Settings\NetworkService\Cookies\system@adinterax[2].txt
C:\Documents and Settings\NetworkService\Cookies\system@ads.bighealthtree[2].txt
C:\Documents and Settings\NetworkService\Cookies\system@adserver.adtechus[1].txt
C:\Documents and Settings\NetworkService\Cookies\system@advertise[1].txt
C:\Documents and Settings\NetworkService\Cookies\system@apmebf[1].txt
C:\Documents and Settings\NetworkService\Cookies\system@atdmt[1].txt
C:\Documents and Settings\NetworkService\Cookies\system@bizzclick[1].txt
C:\Documents and Settings\NetworkService\Cookies\system@clicks.fastgetonline[1].txt
C:\Documents and Settings\NetworkService\Cookies\system@content.yieldmanager[1].txt
C:\Documents and Settings\NetworkService\Cookies\system@dc.tremormedia[1].txt
C:\Documents and Settings\NetworkService\Cookies\system@doubleclick[1].txt
C:\Documents and Settings\NetworkService\Cookies\system@ehg-wss.hitbox[1].txt
C:\Documents and Settings\NetworkService\Cookies\system@fastclick[1].txt
C:\Documents and Settings\NetworkService\Cookies\system@hitbox[2].txt
C:\Documents and Settings\NetworkService\Cookies\system@media6degrees[2].txt
C:\Documents and Settings\NetworkService\Cookies\system@network.realmedia[2].txt
C:\Documents and Settings\NetworkService\Cookies\system@realmedia[1].txt
C:\Documents and Settings\NetworkService\Cookies\system@statcounter[1].txt
C:\Documents and Settings\NetworkService\Cookies\system@statcounter[3].txt
C:\Documents and Settings\NetworkService\Cookies\system@technoratimedia[2].txt
C:\Documents and Settings\NetworkService\Cookies\system@user.lucidmedia[1].txt

Rogue.Component/Trace
HKLM\Software\Microsoft\3050E43F
HKLM\Software\Microsoft\3050E43F#3050e43f
HKLM\Software\Microsoft\3050E43F#Version
HKLM\Software\Microsoft\3050E43F#305049bf
HKLM\Software\Microsoft\3050E43F#3050205a

Edited by nick_a, 13 January 2011 - 12:21 AM.


#5 boopme

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Posted 13 January 2011 - 10:14 AM

Hi, we still have acouple things to do. It seems MBAM did not up date so we need to do that and a Full scan. Then see where we are.

Rerun MBAM (MalwareBytes) like this:

Open MBAM in normal/regular mode and click Update tab, select Check for Updates,when done
click Scanner tab,select Quick scan and scan (normal mode).
After scan click Remove Selected, Post new scan log and Reboot into normal mode.

Now an Online scan.
Please perform a scan with Eset Online Antiivirus Scanner.
This scan requires Internet Explorer to work. Vista/Windows 7 users need to run Internet Explorer as Administrator.
To do this, right-click on the IE icon in the Start Menu or Quick Launch Bar on the Taskbar and select Run As Administrator from the context menu.
  • Click the green Posted Image button.
  • Read the End User License Agreement and check the box:
  • Check Posted Image.
  • Click the Posted Image button.
  • Accept any security warnings from your browser.
  • Check Posted Image
  • Check Remove found threats and Scan potentially unwanted applications. (If given the option, choose "Quarantine" instead of delete.)
  • Click the Start button.
  • ESET will then download updates for itself, install itself, and begin scanning your computer.
  • If offered the option to get information or buy software at any point, just close the window.
  • The scan will take a while so be patient and do NOT use the computer while the scan is running. Keep all other programs and windows closed.
  • When the scan completes, push Posted Image
  • Push Posted Image, and save the file to your desktop as ESETScan.txt.
  • Push the Posted Image button, then Finish.
  • Copy and paste the contents of ESETScan.txt in your next reply.
Note: A log.txt file will also be created and automatically saved in the C:\Program Files\EsetOnlineScanner\ folder.
If you did not save the ESETScan log, click Posted Image > Run..., then type or copy and paste everything in the code box below into the Open dialogue box:

C:\Program Files\ESET\EsetOnlineScanner\log.txt
  • Click Ok and the scan results will open in Notepad.
  • Copy and paste the contents of log.txt in your next reply.
-- Some online scanners will detect existing anti-virus software and refuse to cooperate. You may have to disable the real-time protection components of your existing anti-virus and try running the scan again. If you do this, remember to turn them back on after you are finished.

NOTE: In some instances if no malware is found there will be no log produced.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#6 nick_a

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Posted 14 January 2011 - 10:32 AM

Hi boobme, here are my latest scan results from MBAM (full) and ESETScan. Thank you very much, Nick

Malwarebytes' Anti-Malware 1.50.1.1100
www.malwarebytes.org

Database version: 5518

Windows 5.1.2600 Service Pack 3
Internet Explorer 8.0.6001.18702

1/14/2011 2:23:19 AM
mbam-log-2011-01-14 (02-23-19).txt

Scan type: Full scan (C:\|D:\|E:\|)
Objects scanned: 360838
Time elapsed: 1 hour(s), 38 minute(s), 31 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)


-----------------------------------------


C:\Documents and Settings\NetworkService\Application Data\Sun\Java\Deployment\cache\6.0\59\72a437bb-2de27d0a multiple threats deleted - quarantined
C:\Documents and Settings\NetworkService\Application Data\Sun\Java\Deployment\cache\6.0\62\588b6b3e-4bc7ae9a a variant of Java/TrojanDownloader.OpenStream.NAS trojan deleted - quarantined
C:\Documents and Settings\Nick A\Application Data\Sun\Java\Deployment\cache\6.0\49\30adb3b1-16afba02 multiple threats deleted - quarantined

#7 boopme

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Posted 14 January 2011 - 12:08 PM

Hello, looks a lot better. What if any of the original issues still exist?

What version of JAVA,if any, is running?
Go into Control Panel>Add Remove Programs. Be sure the 'Show Updates' box is checked. Go down the list and tell me what Java applications are installed and their version. (Highlight the program to see this).
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#8 nick_a

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Posted 15 January 2011 - 01:02 AM

Hi boobme, I believe this is all I have found on JAVA in my Add/Remove Programs list:

  • J2SE Runtime Environment 5.0 Update 6
  • Java™ 6 Update 23

Unfortunately, most of the initial issues still exist as I am writing this message to you:


  • A message box pops up and states: "Generic Host process for Win32 services encountered a problem and needs to close."
  • Taskbar changes from its normal blue color to gray. Start button changes its look to a more Windows 95 old look.
  • Unable to get to Windows Updates page. When I click on Start-> Windows Update a page opens in IE and says "Page cannot be displayed"
  • On first start up today, it loaded all the way to desktop background but desktop icons never appeared. Did a hard shut down and then icons appeared on next startup.
  • IE, Firefox, and Chrome do not open sometimes. Sometimes they open, sometimes they dont.
  • Receiving Pop up advertisements in browser. (Edit * Have not noticed any pop ups lately *)
  • Computer sometimes does not shut down and I must manual shut down holding down power button.
  • Startup seems to take longer than it used to.
  • When shutting down, i think some kind of red circular icon appears in system tray for a few seconds then disappears. Looks like a solid red circle.

Not sure if there is any more hope. Sorry to bother you with this. Do appreciate your help though. -Nick

Edited by nick_a, 15 January 2011 - 01:03 AM.


#9 boopme

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Posted 15 January 2011 - 09:32 AM

I think that we need a ddeeper look to find what is wrong here.
Please go here....
Preparation Guide ,do steps 6 - 9.

Create a DDS log and post it in the new topic explained in step 9,which is here Virus, Trojan, Spyware, and Malware Removal Logs and not in this topic,thanks.
If Gmer won't run,skip it and move on.
Let me know if that went well.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#10 nick_a

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Posted 15 January 2011 - 11:50 AM

boopme, I have completed steps 6 & 7. As I was in the process of step 8, about 10 minutes into the GMER scan my computer screen turned blue with a full screen message beginning with "A problem has been detected andd windows has been shut down to prevent damage to your computer....by the following file : kxtdqpow.sys"

So I restarted the computer without receiving the required ark.txt file.

What do you suggest I do? Should I try again?

Thanks,
Nick

#11 boopme

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Posted 15 January 2011 - 08:01 PM

Hi nick, Post your DDs log. Include this in your topic and skip gmer. They will handle it.
Ran GMER scan my computer screen turned blue with a full screen message beginning with "A problem has been detected andd windows has been shut down to prevent damage to your computer....by the following file : kxtdqpow.sys"

So I restarted the computer without receiving the required ark.txt file.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#12 Orange Blossom

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Posted 16 January 2011 - 06:58 PM

Hello,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/topic373743.html you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :cherry:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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An ounce of prevention is worth a pound of cure

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