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Not Able to Boot Into Normal Mode


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7 replies to this topic

#1 Zer0Man

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Posted 11 January 2011 - 09:43 AM

I was being assisted by sundavis for an infected laptop in the 'Virus, Trojan, Spyware, and Malware Removal Logs' section, but they have closed the thread and asked that I post here if the problem has remained unsorted.

Other thread can be found here for details of problem I'm having - http://www.bleepingcomputer.com/forums/topic361849.html


It appears to be a problem with the graphics driver, when uninstalled I'm able to boot into normal mode. However, when re-installed or upgraded it goes back to not being able to boot into normal mode.

Sundavis asked me to install and run the 'Dell Driver Reset Tool', but am unable to do this as I get this message - "The system administrator has set policies to prevent this installation". I was asked to set a "New Software Rectriction Policy", but still couldn't install the 'Dell Driver Reset Tool'.

Any assistance would be greatly appreciated.

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#2 dc3

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Posted 11 January 2011 - 10:23 AM

Please post the make and model of this computer.

Are you getting any error messages? If so, please post them here.

Are you the administrator on this computer?

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#3 Yoshistr

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Posted 11 January 2011 - 10:52 AM

First off you already followed SUNDAVIS's recommendation to allow the Dell reset tool:

1.Open control Panel and go to Administrative Tools.
2.In Administrative tools open Local Security Policy.
3.In Local Security Policy right click Software Restriction Policies and click “New Software Rectriction Policy”.
4.Now Left click on software restriction policies and in the right-hand window you should see enforcement.
5.Double-click on enforcement and set the policy to apply to “ALL USERS EXCEPT LOCAL ADMINISTRATORS”


So now we have to take it to the next level,
Login as any administrator and try the following:

Start->Run
Type in:
control userpasswords2
Hit ENTER key
Click on the Advanced Tab
Under Advanced User Management Click the Advanced button
Click on the GROUPS folder icon on the left pane
Locate "Administrators" and right click it then select properties
Under Members make sure your username is in that list, if not you are not a true Administrator,
close this window and in the previous window right click your username then select properties
make sure you are in the Administrator group, if there is a System Administrator Group make sure you
are also a part of this group (usually this applies to computers on a user network connection).

Most likely you already are so next step close all windows and do the following:

Start->Run
Type in:
gpedit.msc
Hit ENTER key
Click Local Computer Policy
on the right pane use the folder tree to navigate as follows:
Computer Configuration->Administrative Templates->Windows Components->Windows Installer
Take a screen shot of these settings and post this back.
Next we need to navigate back all the way up to the top so look on the left pane and click on
User Configuration->Administrative Templates->Windows Components->Windows Installer
and take a screen shot of these settings as well and include in your next post.
*Note the first time we checked windows installer settings for the computer and the second one
was user specific.

If you have any questions or are unable to do something above let me know.
Yoshistr Support Team

#4 Zer0Man

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Posted 11 January 2011 - 05:29 PM

Please post the make and model of this computer.

Are you getting any error messages? If so, please post them here.

Are you the administrator on this computer?


Dell XPS M1710

No error messages.

Yes, I'm the administrator on the effected computer.

#5 dc3

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Posted 12 January 2011 - 11:15 AM

Are you downloading this from the Dell web site?

Are you downloading the GeForce 7950 GTX driver?

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#6 Yoshistr

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Posted 12 January 2011 - 12:48 PM

Did you check your user priviledges through group policy editor (gpedit.exe)?
Most computers have restrictions placed on them per user or user group basis through this policy implementation.
Please let me know if you followed the steps in my previous post.
Yoshistr Support Team

#7 Zer0Man

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Posted 12 January 2011 - 02:02 PM

Are you downloading this from the Dell web site?

Are you downloading the GeForce 7950 GTX driver?


Yes, I downloaded the upgrade graphics card driver from the Dell support website.

I downloaded the driver suitable for my laptop, using my Dell service tag.

#8 Zer0Man

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Posted 12 January 2011 - 02:07 PM

Did you check your user priviledges through group policy editor (gpedit.exe)?
Most computers have restrictions placed on them per user or user group basis through this policy implementation.
Please let me know if you followed the steps in my previous post.


No, I haven't followed the steps in your previous post. I've not set any restrictions on this laptop.

No dis-respect to you, but I'd rather stick to one person at a time for assistance, or I might mess things up.




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