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BSOD STOP: c000021a w a status of 0x0000005

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#1 rtsoren


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Posted 11 January 2011 - 12:37 AM

I was using google chrome last week when chrome crashed. I don't recall if the error message was aw snap or plug in issues as I have seen both. I recall it had a picture of a puzzle piece with a frown. I was trying to watch a tv episode online when chrome crashed. When I restarted my Dell laptop, I got the blue screen and the message
STOP: c000021a (Fatal System Error) The windows login process terminated unexpectedly with a status of 0xc0000005 (0x00000000 0x00000000). The system has been shut down. I'm running XP Pro with AVG Free edition 2011 (recently updated) I also wanna say that Java was performing an update that evening as well. PC is about 4 years old. I have all auto updates turned off for windows. I've tried restarting in safe mode but still get to stop screen. Also, I have two XP Pros on here. One I never use that a buddy installed one year ago but could never make work better than the original one. I mention this because the other OS boots up normally which to me rules out a hardware failure. I have tremendous faith in this forum and site as I have used it with 100% success one before to kill a malware infection. Took some time and patience but everything went EXACTLY as this site said it would.. so thank you very much for supporting me.

Edited by rtsoren, 11 January 2011 - 12:41 AM.

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#2 dc3


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Posted 11 January 2011 - 01:28 AM

Do you have a retail copy of this version of XP?

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#3 Elise


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Posted 11 January 2011 - 02:55 AM

Hi, using your working installation, can you verify if X:\windows\system32\winlogon.exe is present on your non-booting installation (X being the drive letter of the partition containing your corrupted installation).

regards, Elise

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