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#1 229Mick

229Mick

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Posted 10 January 2011 - 11:42 PM

I've got a system that was having a lot of problems, I ran malwarebytes and found a couple things which it removed, but problems continue. Not sure if it's related, but I can't get to windows update. page loads, but then can't actually access updates.

I saw the rules say not to upload or run anything before making contact, so please let me know where to start.

Thanks much for any help, and for this service to the community!

Mick

Edited by Blade Zephon, 11 January 2011 - 02:01 AM.
Moved to AII as no logs provided and Prep Guide not followed. ~BZ


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#2 Orange Blossom

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Posted 14 January 2011 - 10:45 PM

Hello,

Please follow the instructions in ==>This Guide<==. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include a description of your computer issues and what you have done to resolve them.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

Orange Blossom :cherry:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Smart Security, Malwarebytes' Anti-Malware, NoScript Firefox ext., Norton noscript




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