No one should be using ComboFix
unless specifically instructed to do so by a Malware Removal Expert who can interpret the logs. It is a powerful tool intended by its creator
to be "used under the guidance and supervision of an expert
. Using this tool incorrectly could lead to disastrous problems with your operating system such as preventing it from ever starting again.
When issues arise due to complex malware infections, possible false detections, problems running ComboFix or with other security tools causing conflicts, experts are usually aware of them and can advise what should or should not be done while providing individual assistance. Those attempting to use ComboFix on their own do not have such information and are at risk when running the tool in an unsupervised environment. Please read the pinned topic ComboFix usage, Questions, Help? - Look here
If you ran ComboFix on your own due to malware infection, please be aware that using it is only one part of the disinfection process. Preliminary scans from other tools like DDS
should be used first because they provide comprehensive logs with specific details about files, folders and registry keys which may have been modified by malware infection. Analysis of those logs allows planning an strategy for effective disinfection and a determination if using ComboFix is necessary. ComboFix was never meant to be used
as a general purpose malware scanner like SuperAntispyware or Malwarebytes' Anti-Malware which scan individual drives or different folders on a computer for viruses.
With that said, if you need assistance with a malware infection that requires using ComboFix, please read the pinned topic titled "Preparation Guide For Use Before Using Malware Removal Tools and Requesting Help
- If you cannot complete a step, then skip it and continue with the next.
- In Step 7 there are instructions for downloading and running DDS which will create a Pseudo HJT Report as part of its log.
- When you have done that, post your log in the Virus, Trojan, Spyware, and Malware Removal Logs forum, NOT here, for assistance by the Malware Response Team Experts.