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Persistent and pervasive Trojan infection


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13 replies to this topic

#1 mphilbrick

mphilbrick

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  • Local time:10:06 AM

Posted 10 January 2011 - 05:52 AM

Hello Bleeping People,

Gateway laptop running Vista, Symantec. Had all updates last time it was turned on a week ago. Teacup from this forum helped me remove a rootkit problem at that time, that is no longer the issue (and yes I made a donation). Problem now (which was probably pre-existing) is one or more Trojans. Dr. Web reports Trojan.downloader1.40918 and Trojan.siggen2.10921, which it can not cure. The virus attempts to establish itself every minute or so. Symantec quarantines it, and Microsoft Security Essentials keeps wanting to remove the quarantined file. Between the two, they pretty much dominate processor time, even though they seem to be preventing the virus from doing additional damage.

Tried running Dr. Web in Safe mode. It removed a bunch of instances of an earlier verion of siggen from Symantec's quarantine directory, couldn't do anything about the two versions specified above, so I told it to leave them in Symantec's quarantine, since I have a paid-up license for Symantec, and Dr. Web is the free version. Initial scan by Dr. Web was clean, full scan initiated a reboot about a quarter of the way through. I was out of the room, unfortunately, so don't have any error messages. Deleted a bunch of user files that don't need to be on this (ancillary) machine, and uninstalled some software that I don't really need, in order to speed up future scans. Now running a full scan in normal boot mode using Dr. Web. Will produce DDS and GMER logs once the scan is done (or crashes again), probably tomorrow. Earlier runs of DDS and GMER showed nothing that lept out at me, although you folks might know better.

Have already run full Microsoft and MBAM scans, as well as TDSS. None of that solved the problem, although Microsoft did clean some bogus Java thing. Am suspecting that these Trojans may have been the original infection vehicle for the earlier rootkit issues, although the causal arrow could flow in either direction. Machine in question is disconnected from the Internet, have already removed personally sensitive data. Understand that this computer may be permanently compromised, but all it really needs to do is run PPT occasionally, so it's worth fixing.

Thanks in anticipation,

Mark

Dr. Web completed. It found 43 instances of the above-named viruses, as well as Trojan.seggen2.10002, all in Symantec quarantine. It could not cure most of them. When it finished, I tried deleting, but it could not find most of the files. When I tried to save the report, it blue-screened with the message "bad pool header".

Ran DDS and GMER. Running a full mbam scan now.

Thanks again.


Here are the logs. GMER was huge, had to zip and attach.


DDS (Ver_10-12-05.01) - NTFSx86
Run by Cal Robotics at 20:12:46.26 on Mon 01/10/2011
Internet Explorer: 8.0.6001.18999
Microsoft® Windows Vista™ Ultimate 6.0.6002.2.1252.1.1033.18.1021.249 [GMT -8:00]

AV: Symantec AntiVirus *On-access scanning disabled* (Updated) {FB06448E-52B8-493A-90F3-E43226D3305C}
SP: Symantec AntiVirus *disabled* (Updated) {6C85A515-B91D-4D2B-AF18-40984A4A8493}
SP: Windows Defender *enabled* (Updated) {D68DDC3A-831F-4FAE-9E44-DA132C1ACF46}

============== Running Processes ===============

C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k rpcss
c:\Program Files\Microsoft Security Essentials\MsMpEng.exe
C:\Windows\system32\Ati2evxx.exe
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k GPSvcGroup
C:\Windows\system32\SLsvc.exe
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\SYSTEM32\WISPTIS.EXE
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\system32\Ati2evxx.exe
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Windows\system32\svchost.exe -k bthsvcs
C:\Program Files\Symantec AntiVirus\DefWatch.exe
C:\Program Files\Intel\Intel Matrix Storage Manager\Iaantmon.exe
c:\Program Files\Microsoft SQL Server\MSSQL.1\MSSQL\Binn\sqlservr.exe
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
c:\Program Files\Microsoft SQL Server\90\Shared\sqlbrowser.exe
c:\Program Files\Microsoft SQL Server\90\Shared\sqlwriter.exe
C:\Windows\system32\svchost.exe -k imgsvc
C:\Program Files\Symantec AntiVirus\Rtvscan.exe
C:\Windows\System32\svchost.exe -k WerSvcGroup
C:\Windows\system32\SearchIndexer.exe
C:\Windows\SYSTEM32\WISPTIS.EXE
C:\Windows\system32\taskeng.exe
C:\Windows\system32\taskeng.exe
C:\Windows\Explorer.EXE
C:\Windows\system32\Dwm.exe
C:\Windows\system32\rundll32.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Motorola\SMSERIAL\sm56hlpr.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Symantec AntiVirus\VPTray.exe
C:\Program Files\Microsoft Security Essentials\msseces.exe
C:\Program Files\Adobe\Reader 10.0\Reader\reader_sl.exe
C:\Program Files\ATI Technologies\ATI.ACE\CLI.EXE
C:\Program Files\Symantec AntiVirus\DoScan.exe
C:\Program Files\Symantec AntiVirus\SavUI.exe
"c:\windows\system32\\svchost.exe"
C:\Program Files\ATI Technologies\ATI.ACE\CLI.exe
C:\Program Files\ATI Technologies\ATI.ACE\CLI.exe
C:\downloads\dds.scr

============== Pseudo HJT Report ===============

uStart Page = about:blank
mStart Page = hxxp://www.gateway.com/g/startpage.html?Ch=Consumer&Br=GTW&Loc=ENG_US&Sys=PTB&M=CX210X
mDefault_Page_URL = hxxp://www.gateway.com/g/startpage.html?Ch=Consumer&Br=GTW&Loc=ENG_US&Sys=PTB&M=CX210X
uInternet Settings,ProxyOverride = *.local;<local>
mSearchAssistant = hxxp://www.gateway.com/g/sidepanel.html?Ch=Consumer&Br=GTW&Loc=ENG_US&Sys=PTB&M=CX210X
BHO: SSVHelper Class: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre1.6.0\bin\ssv.dll
BHO: Adobe PDF Conversion Toolbar Helper: {ae7cd045-e861-484f-8273-0445ee161910} - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll
TB: Adobe PDF: {47833539-d0c5-4125-9fa8-0819e2eaac93} - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll
EB: Adobe PDF: {182ec0be-5110-49c8-a062-beb1d02a220b} - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll
uRun: [WMPNSCFG] c:\program files\windows media player\WMPNSCFG.exe
mRun: [ATICCC] "c:\program files\ati technologies\ati.ace\CLIStart.exe"
mRun: [SynTPEnh] c:\program files\synaptics\syntp\SynTPEnh.exe
mRun: [SMSERIAL] c:\program files\motorola\smserial\sm56hlpr.exe
mRun: [ccApp] "c:\program files\common files\symantec shared\ccApp.exe"
mRun: [vptray] c:\progra~1\symant~1\VPTray.exe
mRun: [<NO NAME>]
mRun: [MSSE] "c:\program files\microsoft security essentials\msseces.exe" -hide -runkey
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 10.0\reader\Reader_sl.exe"
mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"
mRunOnce: [Malwarebytes' Anti-Malware (registration)] regsvr32.exe /s "c:\program files\malwarebytes' anti-malware\mbamext.dll"
mRunOnce: [Malwarebytes' Anti-Malware] c:\program files\malwarebytes' anti-malware\mbamgui.exe /install /silent
mRunOnce: [*WerKernelReporting] %SYSTEMROOT%\SYSTEM32\WerFault.exe -k -rq
mPolicies-explorer: BindDirectlyToPropertySetStorage = 0 (0x0)
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
IE: Append to existing PDF - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIEAppend.html
IE: Convert link target to Adobe PDF - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIECapture.html
IE: Convert link target to existing PDF - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIEAppend.html
IE: Convert selected links to Adobe PDF - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIECaptureSelLinks.html
IE: Convert selected links to existing PDF - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIEAppendSelLinks.html
IE: Convert selection to Adobe PDF - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIECapture.html
IE: Convert selection to existing PDF - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIEAppend.html
IE: Convert to Adobe PDF - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIECapture.html
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office12\EXCEL.EXE/3000
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0000-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0-windows-i586.cab

================= FIREFOX ===================

FF - ProfilePath - c:\users\calrob~1\appdata\roaming\mozilla\firefox\profiles\tw2gz495.default\
FF - prefs.js: browser.startup.homepage -
FF - prefs.js: network.proxy.type - 2
FF - plugin: c:\program files\java\jre1.6.0\bin\npjpi160.dll
FF - plugin: c:\users\cal robotics\appdata\roaming\mozilla\firefox\profiles\tw2gz495.default\extensions\{e2883e8f-472f-4fb0-9522-ac9bf37916a7}\plugins\np_gp.dll
FF - HiddenExtension: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\microsoft.net\framework\v3.5\windows presentation foundation\dotnetassistantextension\
FF - Extension: Default: {972ce4c6-7e08-4474-a285-3208198ce6fd} - c:\program files\mozilla firefox\extensions\{972ce4c6-7e08-4474-a285-3208198ce6fd}
FF - Extension: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\microsoft.net\framework\v3.5\windows presentation foundation\DotNetAssistantExtension
FF - Extension: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\users\calrob~1\appdata\roaming\mozilla\firefox\profiles\tw2gz495.default\extensions\{20a82645-c095-46ed-80e3-08825760534b}
FF - Extension: Adobe DLM (powered by getPlus®): {E2883E8F-472F-4fb0-9522-AC9BF37916A7} - c:\users\calrob~1\appdata\roaming\mozilla\firefox\profiles\tw2gz495.default\extensions\{E2883E8F-472F-4fb0-9522-AC9BF37916A7}

============= SERVICES / DRIVERS ===============

R1 MpFilter;Microsoft Malware Protection Driver;c:\windows\system32\drivers\MpFilter.sys [2010-3-25 151216]
R3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files\common files\symantec shared\eengine\EraserUtilRebootDrv.sys [2010-12-29 102448]
R3 FinePnt;FinePoint Innovations HID Driver;c:\windows\system32\drivers\FpHidDrv.sys [2007-3-13 24736]
R3 MpNWMon;Microsoft Malware Protection Network Driver;c:\windows\system32\drivers\MpNWMon.sys [2010-3-25 42368]
R3 MSTabBtn;Quanta Computer Tablet PC Buttons HID Driver;c:\windows\system32\drivers\mstabbtn.sys [2007-3-13 10368]
R3 NETw5v32;Intel® Wireless WiFi Link 5000 Series Adapter Driver for Windows Vista 32 Bit;c:\windows\system32\drivers\NETw5v32.sys [2008-11-17 3668480]
S3 NETw2v32;Intel® PRO/Wireless 2200BG Network Connection Driver for Windows Vista;c:\windows\system32\drivers\NETw2v32.sys [2006-11-2 2589184]

=============== Created Last 30 ================

2011-01-10 02:52:58 -------- d-----w- c:\users\cal robotics\DoctorWeb
2011-01-09 21:57:28 6273872 ----a-w- c:\progra~2\microsoft\microsoft antimalware\definition updates\{70391f85-7267-4710-9211-ebfc458c1bca}\mpengine.dll
2010-12-31 21:40:34 6273872 ----a-w- c:\progra~2\microsoft\microsoft antimalware\definition updates\backup\mpengine.dll
2010-12-31 20:58:01 420352 ----a-w- c:\windows\system32\vbscript.dll
2010-12-31 07:29:03 719832 ----a-w- c:\program files\mozilla firefox\mozcpp19.dll
2010-12-31 07:29:03 16856 ----a-w- c:\program files\mozilla firefox\plugin-container.exe
2010-12-31 05:06:27 -------- d-----w- c:\program files\Windows Portable Devices
2010-12-31 05:01:14 81920 ----a-w- c:\windows\system32\wpdbusenum.dll
2010-12-31 05:01:14 31232 ----a-w- c:\windows\system32\BthMtpContextHandler.dll
2010-12-31 05:01:14 30208 ----a-w- c:\windows\system32\WPDShextAutoplay.exe
2010-12-31 05:01:07 134144 ----a-w- c:\program files\windows portable devices\sqmapi.dll
2010-12-31 05:01:04 60928 ----a-w- c:\windows\system32\PortableDeviceConnectApi.dll
2010-12-31 05:01:00 87552 ----a-w- c:\windows\system32\WPDShServiceObj.dll
2010-12-31 05:01:00 546816 ----a-w- c:\windows\system32\wpd_ci.dll
2010-12-31 05:01:00 334848 ----a-w- c:\windows\system32\PortableDeviceApi.dll
2010-12-31 05:01:00 2537472 ----a-w- c:\windows\system32\wpdshext.dll
2010-12-31 05:01:00 160256 ----a-w- c:\windows\system32\PortableDeviceTypes.dll
2010-12-31 05:01:00 100864 ----a-w- c:\windows\system32\PortableDeviceClassExtension.dll
2010-12-31 05:00:59 350208 ----a-w- c:\windows\system32\WPDSp.dll
2010-12-31 05:00:59 196608 ----a-w- c:\windows\system32\PortableDeviceWMDRM.dll
2010-12-31 04:58:59 4096 ----a-w- c:\windows\system32\oleaccrc.dll
2010-12-31 04:58:56 555520 ----a-w- c:\windows\system32\UIAutomationCore.dll
2010-12-31 04:58:56 234496 ----a-w- c:\windows\system32\oleacc.dll
2010-12-31 04:21:22 99176 ----a-w- c:\windows\system32\PresentationHostProxy.dll
2010-12-31 04:21:22 49472 ----a-w- c:\windows\system32\netfxperf.dll
2010-12-31 04:21:22 297808 ----a-w- c:\windows\system32\mscoree.dll
2010-12-31 04:21:22 295264 ----a-w- c:\windows\system32\PresentationHost.exe
2010-12-31 04:21:22 1130824 ----a-w- c:\windows\system32\dfshim.dll
2010-12-31 04:04:31 7680 ----a-w- c:\program files\internet explorer\iecompat.dll
2010-12-31 04:01:44 72704 ----a-w- c:\windows\system32\admparse.dll
2010-12-31 03:53:11 2048 ----a-w- c:\windows\system32\tzres.dll
2010-12-31 03:51:48 168960 ----a-w- c:\program files\windows media player\wmplayer.exe
2010-12-31 03:51:47 8147456 ----a-w- c:\windows\system32\wmploc.DLL
2010-12-31 03:51:12 1696256 ----a-w- c:\windows\system32\gameux.dll
2010-12-31 03:51:10 4240384 ----a-w- c:\windows\system32\GameUXLegacyGDFs.dll
2010-12-31 03:51:10 28672 ----a-w- c:\windows\system32\Apphlpdm.dll
2010-12-31 03:47:55 3600768 ----a-w- c:\windows\system32\ntkrnlpa.exe
2010-12-31 03:47:53 3548040 ----a-w- c:\windows\system32\ntoskrnl.exe
2010-12-31 03:46:37 317952 ----a-w- c:\windows\system32\MP4SDECD.DLL
2010-12-31 03:46:19 304128 ----a-w- c:\windows\system32\drivers\srv.sys
2010-12-31 03:46:19 17920 ----a-w- c:\windows\system32\netevent.dll
2010-12-31 03:46:19 145408 ----a-w- c:\windows\system32\drivers\srv2.sys
2010-12-31 03:46:19 125952 ----a-w- c:\windows\system32\srvsvc.dll
2010-12-31 03:46:19 102400 ----a-w- c:\windows\system32\drivers\srvnet.sys
2010-12-31 03:45:41 502272 ----a-w- c:\windows\system32\usp10.dll
2010-12-31 03:45:26 231424 ----a-w- c:\windows\system32\msshsq.dll
2010-12-31 03:45:15 954752 ----a-w- c:\windows\system32\mfc40.dll
2010-12-31 03:45:14 954288 ----a-w- c:\windows\system32\mfc40u.dll
2010-12-31 03:45:10 67072 ----a-w- c:\windows\system32\asycfilt.dll
2010-12-31 03:44:41 905088 ----a-w- c:\windows\system32\drivers\tcpip.sys
2010-12-31 03:44:32 10926592 ----a-w- c:\program files\movie maker\MOVIEMK.dll
2010-12-31 03:44:30 150016 ----a-w- c:\program files\movie maker\MOVIEMK.exe
2010-12-31 03:44:17 531968 ----a-w- c:\windows\system32\comctl32.dll
2010-12-31 03:44:09 867328 ----a-w- c:\windows\system32\wmpmde.dll
2010-12-31 03:44:03 1248768 ----a-w- c:\windows\system32\msxml3.dll
2010-12-31 03:43:55 157184 ----a-w- c:\windows\system32\t2embed.dll
2010-12-31 03:43:50 81920 ----a-w- c:\windows\system32\iccvid.dll
2010-12-31 03:43:43 36864 ----a-w- c:\windows\system32\rtutils.dll
2010-12-31 03:35:50 339968 ----a-w- c:\program files\windows nt\accessories\wordpad.exe
2010-12-31 03:35:49 1316864 ----a-w- c:\windows\system32\ole32.dll
2010-12-31 01:50:23 739328 ----a-w- c:\windows\system32\inetcomm.dll
2010-12-31 01:50:14 128000 ----a-w- c:\windows\system32\spoolsv.exe
2010-12-30 10:04:59 709456 ----a-w- c:\windows\is-1JKNN.exe

==================== Find3M ====================

2010-11-14 23:08:53 101888 ----a-w- c:\windows\system32\ifxcardm.dll
2010-11-14 23:08:26 82432 ----a-w- c:\windows\system32\axaltocm.dll
2010-11-04 18:56:07 345600 ----a-w- c:\windows\system32\wmicmiplugin.dll
2010-11-04 18:55:38 352768 ----a-w- c:\windows\system32\taskschd.dll
2010-11-04 18:55:38 270336 ----a-w- c:\windows\system32\taskcomp.dll
2010-11-04 18:55:12 601600 ----a-w- c:\windows\system32\schedsvc.dll
2010-11-04 16:34:06 171520 ----a-w- c:\windows\system32\taskeng.exe
2010-11-02 06:01:54 916480 ----a-w- c:\windows\system32\wininet.dll
2010-11-02 05:57:41 43520 ----a-w- c:\windows\system32\licmgr10.dll
2010-11-02 05:57:27 1469440 ----a-w- c:\windows\system32\inetcpl.cpl
2010-11-02 05:57:11 71680 ----a-w- c:\windows\system32\iesetup.dll
2010-11-02 05:57:11 109056 ----a-w- c:\windows\system32\iesysprep.dll
2010-11-02 05:01:31 385024 ----a-w- c:\windows\system32\html.iec
2010-11-02 04:26:10 133632 ----a-w- c:\windows\system32\ieUnatt.exe
2010-11-02 04:24:44 1638912 ----a-w- c:\windows\system32\mshtml.tlb
2010-10-28 15:44:56 34304 ----a-w- c:\windows\system32\atmlib.dll
2010-10-28 13:27:47 292352 ----a-w- c:\windows\system32\atmfd.dll
2010-10-19 20:51:33 222080 ------w- c:\windows\system32\MpSigStub.exe
2010-10-18 13:37:35 81920 ----a-w- c:\windows\system32\consent.exe
2010-10-18 13:31:24 2038272 ----a-w- c:\windows\system32\win32k.sys

============= FINISH: 20:16:32.88 ===============

Folks,

I know that I'm inadvertently decreasing my priority in the queue, but this update seemed appropriate. After running Dr. Web, the machine is no longer constantly detecting and quarantining new virus instances. I've now started another full Symantec scan to see how it deals with Dr. Web's interventions with its quarantine area. I'm not at all convinced that the computer is fully clean, and so still humbly request your assistance. Also, I totally understand the need not to work with a moving target. Once we actually start working together, I will refrain from making any changes without your prior approval (ask gringo and teacup if you need confirmation).

tks,

m


Here is the mbam log:

Malwarebytes' Anti-Malware 1.50.1.1100
www.malwarebytes.org

Database version: 5489

Windows 6.0.6002 Service Pack 2
Internet Explorer 8.0.6001.18999

1/11/2011 12:12:24 AM
mbam-log-2011-01-11 (00-12-24).txt

Scan type: Full scan (C:\|D:\|)
Objects scanned: 353991
Time elapsed: 2 hour(s), 33 minute(s), 45 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Merged 3 posts. ~ OB

Attached Files


Edited by Orange Blossom, 12 January 2011 - 05:09 PM.


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#2 gringo_pr

gringo_pr

    Bleepin Gringo


  • Malware Response Team
  • 136,773 posts
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  • Local time:02:06 PM

Posted 15 January 2011 - 02:24 AM

Hello and Welcome back to the forums!

let me have a new rundown of what is going on.

Somethings to remember while we are working together.

  • Do not run any other tool untill instructed to do so!
  • Please Do not Attach logs or put in code boxes.
  • Tell me about any problems that have occurred during the fix.
  • Tell me of any other symptoms you may be having as these can help also.
  • Do not run anything while running a fix.


We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

Click on the Watch Topic Button and select Immediate Notification and click on proceed, this will help you to get notified faster when I have replied and make the cleaning process faster.


In order for me to see the status of the infection I will need a new set of logs to start with.

Please print out or make a copy in notpad of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.

DeFogger:

  • Please download DeFogger to your desktop.

    Double click DeFogger to run the tool.
  • The application window will appear
  • Click the Disable button to disable your CD Emulation drivers
  • Click Yes to continue
  • A 'Finished!' message will appear
  • Click OK
  • DeFogger may ask you to reboot the machine, if it does - click OK
Do not re-enable these drivers until otherwise instructed.

Download DDS:

  • Please download DDS by sUBs from one of the links below and save it to your desktop:

    Posted Image
    Download DDS and save it to your desktop

    Link1
    Link2
    Link3

    Please disable any anti-malware program that will block scripts from running before running DDS.

    • Double-Click on dds.scr and a command window will appear. This is normal.
    • Shortly after two logs will appear:
    • DDS.txt
    • Attach.txt
  • A window will open instructing you save & post the logs
  • Save the logs to a convenient place such as your desktop
  • Copy the contents of both logs & post in your next reply





Scan With RKUnHooker

  • Please Download Rootkit Unhooker Save it to your desktop.
  • Now double-click on RKUnhookerLE.exe to run it.
  • Click the Report tab, then click Scan.
  • Check (Tick) Drivers, Stealth,. Uncheck the rest. then Click OK.
  • Wait till the scanner has finished and then click File, Save Report.
  • Save the report somewhere where you can find it. Click Close.
Copy the entire contents of the report and paste it in a reply here.

Note** you may get this warning it is ok, just ignore

"Rootkit Unhooker has detected a parasite inside itself!
It is recommended to remove parasite, okay?"


"just click on Cancel, then Accept".


information and logs:

  • In your next post I need the following

  • .logs from DDS
  • log from RKUnHooker
  • let me know of any problems you may have had

Gringo

Edited by gringo_pr, 15 January 2011 - 02:25 AM.

I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

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#3 mphilbrick

mphilbrick
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  • Local time:10:06 AM

Posted 15 January 2011 - 03:35 AM

Gringo,

Thanks for your reply. We worked together on a different machine a few months ago, and as previously posted, teacup helped me to remove a rootkit infection from the laptop in question. However, I'm not at all convinced that this machine is entirely clean. I only use it occasionally, but when I do, it has to work, so it merits attention. We're fortunate that I can completely disconnect this machine from any networks as we work on it, and only turn it on for troubleshooting purposes. Without further ado:

DDS:


DDS (Ver_10-12-05.01) - NTFSx86
Run by Cal Robotics at 23:58:42.68 on Fri 01/14/2011
Internet Explorer: 8.0.6001.18999
Microsoft® Windows Vista™ Ultimate 6.0.6002.2.1252.1.1033.18.1021.161 [GMT -8:00]

AV: Symantec AntiVirus *On-access scanning enabled* (Updated) {FB06448E-52B8-493A-90F3-E43226D3305C}
SP: Symantec AntiVirus *enabled* (Updated) {6C85A515-B91D-4D2B-AF18-40984A4A8493}
SP: Windows Defender *enabled* (Updated) {D68DDC3A-831F-4FAE-9E44-DA132C1ACF46}

============== Running Processes ===============

C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k rpcss
c:\Program Files\Microsoft Security Essentials\MsMpEng.exe
C:\Windows\system32\Ati2evxx.exe
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k GPSvcGroup
C:\Windows\system32\SLsvc.exe
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\Ati2evxx.exe
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\SYSTEM32\WISPTIS.EXE
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Windows\system32\svchost.exe -k bthsvcs
C:\Program Files\Symantec AntiVirus\DefWatch.exe
C:\Program Files\Intel\Intel Matrix Storage Manager\Iaantmon.exe
c:\Program Files\Microsoft SQL Server\MSSQL.1\MSSQL\Binn\sqlservr.exe
C:\Windows\system32\taskeng.exe
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
c:\Program Files\Microsoft SQL Server\90\Shared\sqlbrowser.exe
c:\Program Files\Microsoft SQL Server\90\Shared\sqlwriter.exe
C:\Windows\system32\svchost.exe -k imgsvc
C:\Program Files\Symantec AntiVirus\Rtvscan.exe
C:\Windows\System32\svchost.exe -k WerSvcGroup
C:\Windows\system32\SearchIndexer.exe
C:\Windows\system32\taskeng.exe
C:\Windows\system32\taskeng.exe
C:\Windows\SYSTEM32\WISPTIS.EXE
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Motorola\SMSERIAL\sm56hlpr.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Symantec AntiVirus\VPTray.exe
C:\Program Files\Microsoft Security Essentials\msseces.exe
C:\Windows\system32\wuauclt.exe
C:\Program Files\ATI Technologies\ATI.ACE\CLI.EXE
C:\Program Files\ATI Technologies\ATI.ACE\CLI.exe
C:\Program Files\ATI Technologies\ATI.ACE\CLI.exe
C:\Windows\system32\WUDFHost.exe
C:\downloads\dds.scr
C:\Windows\system32\wbem\wmiprvse.exe

============== Pseudo HJT Report ===============

uStart Page = about:blank
mStart Page = hxxp://www.gateway.com/g/startpage.html?Ch=Consumer&Br=GTW&Loc=ENG_US&Sys=PTB&M=CX210X
mDefault_Page_URL = hxxp://www.gateway.com/g/startpage.html?Ch=Consumer&Br=GTW&Loc=ENG_US&Sys=PTB&M=CX210X
uInternet Settings,ProxyOverride = *.local;<local>
mSearchAssistant = hxxp://www.gateway.com/g/sidepanel.html?Ch=Consumer&Br=GTW&Loc=ENG_US&Sys=PTB&M=CX210X
BHO: SSVHelper Class: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre1.6.0\bin\ssv.dll
BHO: Adobe PDF Conversion Toolbar Helper: {ae7cd045-e861-484f-8273-0445ee161910} - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll
TB: Adobe PDF: {47833539-d0c5-4125-9fa8-0819e2eaac93} - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll
EB: Adobe PDF: {182ec0be-5110-49c8-a062-beb1d02a220b} - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll
uRun: [WMPNSCFG] c:\program files\windows media player\WMPNSCFG.exe
mRun: [ATICCC] "c:\program files\ati technologies\ati.ace\CLIStart.exe"
mRun: [SynTPEnh] c:\program files\synaptics\syntp\SynTPEnh.exe
mRun: [SMSERIAL] c:\program files\motorola\smserial\sm56hlpr.exe
mRun: [ccApp] "c:\program files\common files\symantec shared\ccApp.exe"
mRun: [vptray] c:\progra~1\symant~1\VPTray.exe
mRun: [<NO NAME>]
mRun: [MSSE] "c:\program files\microsoft security essentials\msseces.exe" -hide -runkey
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 10.0\reader\Reader_sl.exe"
mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"
mRunOnce: [Malwarebytes' Anti-Malware (registration)] regsvr32.exe /s "c:\program files\malwarebytes' anti-malware\mbamext.dll"
mRunOnce: [Malwarebytes' Anti-Malware] c:\program files\malwarebytes' anti-malware\mbamgui.exe /install /silent
mRunOnce: [*WerKernelReporting] %SYSTEMROOT%\SYSTEM32\WerFault.exe -k -rq
mPolicies-explorer: BindDirectlyToPropertySetStorage = 0 (0x0)
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
IE: Append to existing PDF - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIEAppend.html
IE: Convert link target to Adobe PDF - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIECapture.html
IE: Convert link target to existing PDF - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIEAppend.html
IE: Convert selected links to Adobe PDF - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIECaptureSelLinks.html
IE: Convert selected links to existing PDF - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIEAppendSelLinks.html
IE: Convert selection to Adobe PDF - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIECapture.html
IE: Convert selection to existing PDF - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIEAppend.html
IE: Convert to Adobe PDF - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIECapture.html
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office12\EXCEL.EXE/3000
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0000-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0-windows-i586.cab

================= FIREFOX ===================

FF - ProfilePath - c:\users\calrob~1\appdata\roaming\mozilla\firefox\profiles\tw2gz495.default\
FF - prefs.js: browser.startup.homepage -
FF - prefs.js: network.proxy.type - 2
FF - plugin: c:\program files\java\jre1.6.0\bin\npjpi160.dll
FF - plugin: c:\users\cal robotics\appdata\roaming\mozilla\firefox\profiles\tw2gz495.default\extensions\{e2883e8f-472f-4fb0-9522-ac9bf37916a7}\plugins\np_gp.dll
FF - HiddenExtension: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\microsoft.net\framework\v3.5\windows presentation foundation\dotnetassistantextension\
FF - Extension: Default: {972ce4c6-7e08-4474-a285-3208198ce6fd} - c:\program files\mozilla firefox\extensions\{972ce4c6-7e08-4474-a285-3208198ce6fd}
FF - Extension: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\microsoft.net\framework\v3.5\windows presentation foundation\DotNetAssistantExtension
FF - Extension: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\users\calrob~1\appdata\roaming\mozilla\firefox\profiles\tw2gz495.default\extensions\{20a82645-c095-46ed-80e3-08825760534b}
FF - Extension: Adobe DLM (powered by getPlus®): {E2883E8F-472F-4fb0-9522-AC9BF37916A7} - c:\users\calrob~1\appdata\roaming\mozilla\firefox\profiles\tw2gz495.default\extensions\{E2883E8F-472F-4fb0-9522-AC9BF37916A7}

============= SERVICES / DRIVERS ===============

R1 MpFilter;Microsoft Malware Protection Driver;c:\windows\system32\drivers\MpFilter.sys [2010-3-25 151216]
R2 MSSQL$QSRNVIVO8;SQL Server (QSRNVIVO8);c:\program files\microsoft sql server\mssql.1\mssql\binn\sqlservr.exe [2009-5-27 29262680]
R2 Symantec AntiVirus;Symantec AntiVirus;c:\program files\symantec antivirus\Rtvscan.exe [2006-11-28 1962136]
R3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files\common files\symantec shared\eengine\EraserUtilRebootDrv.sys [2010-12-29 102448]
R3 FinePnt;FinePoint Innovations HID Driver;c:\windows\system32\drivers\FpHidDrv.sys [2007-3-13 24736]
R3 MpNWMon;Microsoft Malware Protection Network Driver;c:\windows\system32\drivers\MpNWMon.sys [2010-3-25 42368]
R3 MSTabBtn;Quanta Computer Tablet PC Buttons HID Driver;c:\windows\system32\drivers\mstabbtn.sys [2007-3-13 10368]
R3 NETw5v32;Intel® Wireless WiFi Link 5000 Series Adapter Driver for Windows Vista 32 Bit;c:\windows\system32\drivers\NETw5v32.sys [2008-11-17 3668480]
S3 FontCache;Windows Font Cache Service;c:\windows\system32\svchost.exe -k LocalServiceAndNoImpersonation [2010-11-14 21504]
S3 NETw2v32;Intel® PRO/Wireless 2200BG Network Connection Driver for Windows Vista;c:\windows\system32\drivers\NETw2v32.sys [2006-11-2 2589184]
S3 nosGetPlusHelper;getPlus® Helper 3004;c:\windows\system32\svchost.exe -k nosGetPlusHelper [2010-11-14 21504]
S3 SavRoam;SAVRoam;c:\program files\symantec antivirus\SavRoam.exe [2006-11-28 122008]

=============== Created Last 30 ================

2011-01-10 02:52:58 -------- d-----w- c:\users\cal robotics\DoctorWeb
2011-01-09 21:57:28 6273872 ----a-w- c:\progra~2\microsoft\microsoft antimalware\definition updates\{70391f85-7267-4710-9211-ebfc458c1bca}\mpengine.dll
2010-12-31 21:40:34 6273872 ----a-w- c:\progra~2\microsoft\microsoft antimalware\definition updates\backup\mpengine.dll
2010-12-31 20:58:01 420352 ----a-w- c:\windows\system32\vbscript.dll
2010-12-31 07:29:03 719832 ----a-w- c:\program files\mozilla firefox\mozcpp19.dll
2010-12-31 07:29:03 16856 ----a-w- c:\program files\mozilla firefox\plugin-container.exe
2010-12-31 05:06:27 -------- d-----w- c:\program files\Windows Portable Devices
2010-12-31 05:01:14 81920 ----a-w- c:\windows\system32\wpdbusenum.dll
2010-12-31 05:01:14 31232 ----a-w- c:\windows\system32\BthMtpContextHandler.dll
2010-12-31 05:01:14 30208 ----a-w- c:\windows\system32\WPDShextAutoplay.exe
2010-12-31 05:01:07 134144 ----a-w- c:\program files\windows portable devices\sqmapi.dll
2010-12-31 05:01:04 60928 ----a-w- c:\windows\system32\PortableDeviceConnectApi.dll
2010-12-31 05:01:00 87552 ----a-w- c:\windows\system32\WPDShServiceObj.dll
2010-12-31 05:01:00 546816 ----a-w- c:\windows\system32\wpd_ci.dll
2010-12-31 05:01:00 334848 ----a-w- c:\windows\system32\PortableDeviceApi.dll
2010-12-31 05:01:00 2537472 ----a-w- c:\windows\system32\wpdshext.dll
2010-12-31 05:01:00 160256 ----a-w- c:\windows\system32\PortableDeviceTypes.dll
2010-12-31 05:01:00 100864 ----a-w- c:\windows\system32\PortableDeviceClassExtension.dll
2010-12-31 05:00:59 350208 ----a-w- c:\windows\system32\WPDSp.dll
2010-12-31 05:00:59 196608 ----a-w- c:\windows\system32\PortableDeviceWMDRM.dll
2010-12-31 04:58:59 4096 ----a-w- c:\windows\system32\oleaccrc.dll
2010-12-31 04:58:56 555520 ----a-w- c:\windows\system32\UIAutomationCore.dll
2010-12-31 04:58:56 234496 ----a-w- c:\windows\system32\oleacc.dll
2010-12-31 04:21:22 99176 ----a-w- c:\windows\system32\PresentationHostProxy.dll
2010-12-31 04:21:22 49472 ----a-w- c:\windows\system32\netfxperf.dll
2010-12-31 04:21:22 297808 ----a-w- c:\windows\system32\mscoree.dll
2010-12-31 04:21:22 295264 ----a-w- c:\windows\system32\PresentationHost.exe
2010-12-31 04:21:22 1130824 ----a-w- c:\windows\system32\dfshim.dll
2010-12-31 04:04:31 7680 ----a-w- c:\program files\internet explorer\iecompat.dll
2010-12-31 04:01:44 72704 ----a-w- c:\windows\system32\admparse.dll
2010-12-31 03:53:11 2048 ----a-w- c:\windows\system32\tzres.dll
2010-12-31 03:51:48 168960 ----a-w- c:\program files\windows media player\wmplayer.exe
2010-12-31 03:51:47 8147456 ----a-w- c:\windows\system32\wmploc.DLL
2010-12-31 03:51:12 1696256 ----a-w- c:\windows\system32\gameux.dll
2010-12-31 03:51:10 4240384 ----a-w- c:\windows\system32\GameUXLegacyGDFs.dll
2010-12-31 03:51:10 28672 ----a-w- c:\windows\system32\Apphlpdm.dll
2010-12-31 03:47:55 3600768 ----a-w- c:\windows\system32\ntkrnlpa.exe
2010-12-31 03:47:53 3548040 ----a-w- c:\windows\system32\ntoskrnl.exe
2010-12-31 03:46:37 317952 ----a-w- c:\windows\system32\MP4SDECD.DLL
2010-12-31 03:46:19 304128 ----a-w- c:\windows\system32\drivers\srv.sys
2010-12-31 03:46:19 17920 ----a-w- c:\windows\system32\netevent.dll
2010-12-31 03:46:19 145408 ----a-w- c:\windows\system32\drivers\srv2.sys
2010-12-31 03:46:19 125952 ----a-w- c:\windows\system32\srvsvc.dll
2010-12-31 03:46:19 102400 ----a-w- c:\windows\system32\drivers\srvnet.sys
2010-12-31 03:45:41 502272 ----a-w- c:\windows\system32\usp10.dll
2010-12-31 03:45:26 231424 ----a-w- c:\windows\system32\msshsq.dll
2010-12-31 03:45:15 954752 ----a-w- c:\windows\system32\mfc40.dll
2010-12-31 03:45:14 954288 ----a-w- c:\windows\system32\mfc40u.dll
2010-12-31 03:45:10 67072 ----a-w- c:\windows\system32\asycfilt.dll
2010-12-31 03:44:41 905088 ----a-w- c:\windows\system32\drivers\tcpip.sys
2010-12-31 03:44:32 10926592 ----a-w- c:\program files\movie maker\MOVIEMK.dll
2010-12-31 03:44:30 150016 ----a-w- c:\program files\movie maker\MOVIEMK.exe
2010-12-31 03:44:17 531968 ----a-w- c:\windows\system32\comctl32.dll
2010-12-31 03:44:09 867328 ----a-w- c:\windows\system32\wmpmde.dll
2010-12-31 03:44:03 1248768 ----a-w- c:\windows\system32\msxml3.dll
2010-12-31 03:43:55 157184 ----a-w- c:\windows\system32\t2embed.dll
2010-12-31 03:43:50 81920 ----a-w- c:\windows\system32\iccvid.dll
2010-12-31 03:43:43 36864 ----a-w- c:\windows\system32\rtutils.dll
2010-12-31 03:35:50 339968 ----a-w- c:\program files\windows nt\accessories\wordpad.exe
2010-12-31 03:35:49 1316864 ----a-w- c:\windows\system32\ole32.dll
2010-12-31 01:50:23 739328 ----a-w- c:\windows\system32\inetcomm.dll
2010-12-31 01:50:14 128000 ----a-w- c:\windows\system32\spoolsv.exe
2010-12-30 10:04:59 709456 ----a-w- c:\windows\is-1JKNN.exe

==================== Find3M ====================

2010-11-14 23:08:53 101888 ----a-w- c:\windows\system32\ifxcardm.dll
2010-11-14 23:08:26 82432 ----a-w- c:\windows\system32\axaltocm.dll
2010-11-04 18:56:07 345600 ----a-w- c:\windows\system32\wmicmiplugin.dll
2010-11-04 18:55:38 352768 ----a-w- c:\windows\system32\taskschd.dll
2010-11-04 18:55:38 270336 ----a-w- c:\windows\system32\taskcomp.dll
2010-11-04 18:55:12 601600 ----a-w- c:\windows\system32\schedsvc.dll
2010-11-04 16:34:06 171520 ----a-w- c:\windows\system32\taskeng.exe
2010-11-02 06:01:54 916480 ----a-w- c:\windows\system32\wininet.dll
2010-11-02 05:57:41 43520 ----a-w- c:\windows\system32\licmgr10.dll
2010-11-02 05:57:27 1469440 ----a-w- c:\windows\system32\inetcpl.cpl
2010-11-02 05:57:11 71680 ----a-w- c:\windows\system32\iesetup.dll
2010-11-02 05:57:11 109056 ----a-w- c:\windows\system32\iesysprep.dll
2010-11-02 05:01:31 385024 ----a-w- c:\windows\system32\html.iec
2010-11-02 04:26:10 133632 ----a-w- c:\windows\system32\ieUnatt.exe
2010-11-02 04:24:44 1638912 ----a-w- c:\windows\system32\mshtml.tlb
2010-10-28 15:44:56 34304 ----a-w- c:\windows\system32\atmlib.dll
2010-10-28 13:27:47 292352 ----a-w- c:\windows\system32\atmfd.dll
2010-10-19 20:51:33 222080 ------w- c:\windows\system32\MpSigStub.exe
2010-10-18 13:37:35 81920 ----a-w- c:\windows\system32\consent.exe
2010-10-18 13:31:24 2038272 ----a-w- c:\windows\system32\win32k.sys

============= FINISH: 0:00:26.50 ===============

RKU:

RkU Version: 3.8.388.590, Type LE (SR2)
==============================================
OS Name: Windows Vista
Version 6.0.6002 (Service Pack 2)
Number of processors #2
==============================================
ntkrnlpa.exe-->NtAlertResumeThread, Type: Address change 0x81EAF07D-->8D19B928 [Unknown module filename]
ntkrnlpa.exe-->NtAlertThread, Type: Address change 0x81E27EB5-->8D19BA08 [Unknown module filename]
ntkrnlpa.exe-->NtAllocateVirtualMemory, Type: Address change 0x81E6401B-->85F2B2C0 [Unknown module filename]
ntkrnlpa.exe-->NtConnectPort, Type: Address change 0x81DE9AA7-->8CDFE310 [Unknown module filename]
ntkrnlpa.exe-->NtCreateMutant, Type: Address change 0x81E3C46C-->8D19B688 [Unknown module filename]
ntkrnlpa.exe-->NtCreateThread, Type: Address change 0x81EAD6F4-->861C51F0 [Unknown module filename]
ntkrnlpa.exe-->NtFreeVirtualMemory, Type: Address change 0x81CA0F5F-->8D198460 [Unknown module filename]
ntkrnlpa.exe-->NtImpersonateAnonymousToken, Type: Address change 0x81DD6EBE-->8D19B768 [Unknown module filename]
ntkrnlpa.exe-->NtImpersonateThread, Type: Address change 0x81DEC4C0-->8D19B848 [Unknown module filename]
ntkrnlpa.exe-->NtMapViewOfSection, Type: Address change 0x81E2C4FA-->8D1A62D8 [Unknown module filename]
ntkrnlpa.exe-->NtOpenEvent, Type: Address change 0x81E15A2F-->8D19B5A8 [Unknown module filename]
ntkrnlpa.exe-->NtOpenProcessToken, Type: Address change 0x81E1D68E-->85F2B390 [Unknown module filename]
ntkrnlpa.exe-->NtOpenThreadToken, Type: Address change 0x81E37F08-->8D19BED0 [Unknown module filename]
ntkrnlpa.exe-->NtResumeThread, Type: Address change 0x81E377A5-->8D197050 [Unknown module filename]
ntkrnlpa.exe-->NtSetContextThread, Type: Address change 0x81EAE3C7-->8D19BDF0 [Unknown module filename]
ntkrnlpa.exe-->NtSetInformationProcess, Type: Address change 0x81E30528-->8D19BF90 [Unknown module filename]
ntkrnlpa.exe-->NtSetInformationThread, Type: Address change 0x81E14F0D-->8D19BD10 [Unknown module filename]
ntkrnlpa.exe-->NtSuspendProcess, Type: Address change 0x81EAEFB7-->8D19B4C8 [Unknown module filename]
ntkrnlpa.exe-->NtSuspendThread, Type: Address change 0x81DB6929-->8D19BB50 [Unknown module filename]
ntkrnlpa.exe-->NtTerminateProcess, Type: Address change 0x81E0CDA3-->8D1993E0 [Unknown module filename]
ntkrnlpa.exe-->NtTerminateThread, Type: Address change 0x81E3818F-->8D19BC30 [Unknown module filename]
ntkrnlpa.exe-->NtUnmapViewOfSection, Type: Address change 0x81E2C7BD-->8D1A6218 [Unknown module filename]
ntkrnlpa.exe-->NtWriteVirtualMemory, Type: Address change 0x81E2958D-->8D198520 [Unknown module filename]

#4 gringo_pr

gringo_pr

    Bleepin Gringo


  • Malware Response Team
  • 136,773 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Puerto rico
  • Local time:02:06 PM

Posted 15 January 2011 - 03:46 AM

Hello

those look pretty clean, what problems are you having at this time?

I Would like you to do the following.

Please print out or make a copy in notpad of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.

Run Combofix:

You may be asked to install or update the Recovery Console (Win XP Only) if this happens please allow it to do so (you will need to be connected to the internet for this)

Before you run Combofix I will need you to turn off any security software you have running, If you do not know how to do this you can find out >here< or >here<

Combofix may need to reboot your computer more than once to do its job this is normal.

You can download Combofix from one of these links.
Link 1
Link 2
Link 3
1. Close any open browsers or any other programs that are open.
2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

Double click on combofix.exe & follow the prompts.
When finished, it will produce a report for you.

Note 1: Do not mouseclick combofix's window while it's running. That may cause it to stall

Note 2: If you recieve an error "Illegal operation attempted on a registery key that has been marked for deletion." Please restart the computer

"information and logs"

  • In your next post I need the following
  • Log from Combofix
  • let me know of any problems you may have had
  • How is the computer doing now?

Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#5 mphilbrick

mphilbrick
  • Topic Starter

  • Members
  • 29 posts
  • OFFLINE
  •  
  • Local time:10:06 AM

Posted 15 January 2011 - 05:20 AM

Gringo,

Bottom line here is that I'm trying to ascertain the degree to which this machine is trustworthy for financial transactions, etc. I inherited this computer from a colleague who was pursing a Ph. D in Computer Science that I never met in person, and so have never really trusted it. Please advise as you are able.

At the moment, the problem computer in question just sits in default state upon reboot. This is way better than it's performance prior to the Dr. Web scan, but it has displayed intermittent ok-ness in the past. I just have seen no hard evidence that the recurrent Trojan has been completely removed. All help welcomed.

m

Here is the ComboFix Log:

ComboFix 11-01-14.01 - Cal Robotics 01/15/2011 1:22.1.2 - x86
Microsoft® Windows Vista™ Ultimate 6.0.6002.2.1252.1.1033.18.1021.219 [GMT -8:00]
Running from: F:\ComboFix.exe
AV: Microsoft Security Essentials *Disabled/Updated* {BF5CEBDC-F2D3-7540-343C-F0CE11FD6E66}
SP: Microsoft Security Essentials *Disabled/Updated* {043D0A38-D4E9-7ACE-0E8C-CBBC6A7A24DB}
SP: Windows Defender *Disabled/Outdated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
.

((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))
.

D:\Autorun.inf

.
((((((((((((((((((((((((( Files Created from 2010-12-15 to 2011-01-15 )))))))))))))))))))))))))))))))
.

2011-01-15 09:37 . 2011-01-15 09:37 -------- d-----w- c:\users\Default\AppData\Local\temp
2011-01-15 09:37 . 2011-01-15 09:37 -------- d-----w- c:\users\Cal Robotics\AppData\Local\temp
2011-01-10 02:52 . 2011-01-10 05:09 -------- d-----w- c:\users\Cal Robotics\DoctorWeb
2011-01-09 21:57 . 2010-11-16 20:01 6273872 ----a-w- c:\programdata\Microsoft\Microsoft Antimalware\Definition Updates\{70391F85-7267-4710-9211-EBFC458C1BCA}\mpengine.dll
2010-12-31 21:40 . 2010-11-16 20:01 6273872 ----a-w- c:\programdata\Microsoft\Microsoft Antimalware\Definition Updates\Backup\mpengine.dll
2010-12-31 20:58 . 2010-03-05 14:01 420352 ----a-w- c:\windows\system32\vbscript.dll
2010-12-31 07:35 . 2010-12-31 07:35 -------- d-----w- c:\program files\Common Files\Adobe AIR
2010-12-31 07:33 . 2010-12-31 07:33 -------- d-----w- c:\programdata\NOS
2010-12-31 07:33 . 2010-12-31 07:33 -------- d-----w- c:\program files\NOS
2010-12-31 07:29 . 2010-12-03 19:35 719832 ----a-w- c:\program files\Mozilla Firefox\mozcpp19.dll
2010-12-31 07:29 . 2010-12-03 19:35 16856 ----a-w- c:\program files\Mozilla Firefox\plugin-container.exe
2010-12-31 05:06 . 2010-12-31 05:06 -------- d-----w- c:\program files\Windows Portable Devices
2010-12-31 05:01 . 2009-10-01 01:02 30208 ----a-w- c:\windows\system32\WPDShextAutoplay.exe
2010-12-31 05:01 . 2009-10-01 01:02 31232 ----a-w- c:\windows\system32\BthMtpContextHandler.dll
2010-12-31 05:01 . 2009-10-01 01:01 81920 ----a-w- c:\windows\system32\wpdbusenum.dll
2010-12-31 05:01 . 2009-10-01 01:01 60928 ----a-w- c:\windows\system32\PortableDeviceConnectApi.dll
2010-12-31 05:01 . 2009-10-01 01:02 2537472 ----a-w- c:\windows\system32\wpdshext.dll
2010-12-31 05:01 . 2009-10-01 01:02 334848 ----a-w- c:\windows\system32\PortableDeviceApi.dll
2010-12-31 05:01 . 2009-10-01 01:02 87552 ----a-w- c:\windows\system32\WPDShServiceObj.dll
2010-12-31 05:01 . 2009-10-01 01:01 546816 ----a-w- c:\windows\system32\wpd_ci.dll
2010-12-31 05:01 . 2009-10-01 01:01 160256 ----a-w- c:\windows\system32\PortableDeviceTypes.dll
2010-12-31 05:01 . 2009-10-01 01:01 100864 ----a-w- c:\windows\system32\PortableDeviceClassExtension.dll
2010-12-31 05:00 . 2009-10-01 01:01 350208 ----a-w- c:\windows\system32\WPDSp.dll
2010-12-31 05:00 . 2009-10-01 01:01 196608 ----a-w- c:\windows\system32\PortableDeviceWMDRM.dll
2010-12-31 04:58 . 2009-10-08 21:07 4096 ----a-w- c:\windows\system32\oleaccrc.dll
2010-12-31 04:58 . 2009-10-08 21:08 555520 ----a-w- c:\windows\system32\UIAutomationCore.dll
2010-12-31 04:58 . 2009-10-08 21:08 234496 ----a-w- c:\windows\system32\oleacc.dll
2010-12-31 04:21 . 2009-11-08 18:55 99176 ----a-w- c:\windows\system32\PresentationHostProxy.dll
2010-12-31 04:21 . 2009-11-08 18:55 49472 ----a-w- c:\windows\system32\netfxperf.dll
2010-12-31 04:21 . 2009-11-08 18:55 297808 ----a-w- c:\windows\system32\mscoree.dll
2010-12-31 04:21 . 2009-11-08 18:55 295264 ----a-w- c:\windows\system32\PresentationHost.exe
2010-12-31 04:21 . 2009-11-08 18:55 1130824 ----a-w- c:\windows\system32\dfshim.dll
2010-12-31 04:04 . 2010-10-19 04:27 7680 ----a-w- c:\program files\Internet Explorer\iecompat.dll
2010-12-31 04:01 . 2009-03-08 11:32 72704 ----a-w- c:\windows\system32\admparse.dll
2010-12-31 03:53 . 2010-10-28 13:20 2048 ----a-w- c:\windows\system32\tzres.dll
2010-12-31 03:51 . 2010-09-13 13:56 168960 ----a-w- c:\program files\Windows Media Player\wmplayer.exe
2010-12-31 03:51 . 2010-09-13 13:56 8147456 ----a-w- c:\windows\system32\wmploc.DLL
2010-12-31 03:51 . 2010-08-26 16:34 1696256 ----a-w- c:\windows\system32\gameux.dll
2010-12-31 03:51 . 2010-08-26 16:33 28672 ----a-w- c:\windows\system32\Apphlpdm.dll
2010-12-31 03:51 . 2010-08-26 14:23 4240384 ----a-w- c:\windows\system32\GameUXLegacyGDFs.dll
2010-12-31 03:47 . 2010-06-08 17:35 3600768 ----a-w- c:\windows\system32\ntkrnlpa.exe
2010-12-31 03:47 . 2010-06-08 17:35 3548040 ----a-w- c:\windows\system32\ntoskrnl.exe
2010-12-31 03:46 . 2010-04-05 17:02 317952 ----a-w- c:\windows\system32\MP4SDECD.DLL
2010-12-31 03:46 . 2010-09-06 16:20 125952 ----a-w- c:\windows\system32\srvsvc.dll
2010-12-31 03:46 . 2010-09-06 16:19 17920 ----a-w- c:\windows\system32\netevent.dll
2010-12-31 03:46 . 2010-09-06 13:45 304128 ----a-w- c:\windows\system32\drivers\srv.sys
2010-12-31 03:46 . 2010-09-06 13:45 145408 ----a-w- c:\windows\system32\drivers\srv2.sys
2010-12-31 03:46 . 2010-09-06 13:45 102400 ----a-w- c:\windows\system32\drivers\srvnet.sys
2010-12-31 03:45 . 2010-04-16 16:46 502272 ----a-w- c:\windows\system32\usp10.dll
2010-12-31 03:45 . 2010-05-04 19:13 231424 ----a-w- c:\windows\system32\msshsq.dll
2010-12-31 03:45 . 2010-08-31 15:46 954752 ----a-w- c:\windows\system32\mfc40.dll
2010-12-31 03:45 . 2010-08-31 15:46 954288 ----a-w- c:\windows\system32\mfc40u.dll
2010-12-31 03:45 . 2010-04-05 17:01 67072 ----a-w- c:\windows\system32\asycfilt.dll
2010-12-31 03:44 . 2010-06-16 16:04 905088 ----a-w- c:\windows\system32\drivers\tcpip.sys
2010-12-31 03:44 . 2010-06-17 18:08 10926592 ----a-w- c:\program files\Movie Maker\MOVIEMK.dll
2010-12-31 03:44 . 2010-06-17 16:16 150016 ----a-w- c:\program files\Movie Maker\MOVIEMK.exe
2010-12-31 03:44 . 2010-08-31 15:44 531968 ----a-w- c:\windows\system32\comctl32.dll
2010-12-31 03:44 . 2010-08-20 16:05 867328 ----a-w- c:\windows\system32\wmpmde.dll
2010-12-31 03:44 . 2010-06-11 16:15 1248768 ----a-w- c:\windows\system32\msxml3.dll
2010-12-31 03:43 . 2010-08-26 16:37 157184 ----a-w- c:\windows\system32\t2embed.dll
2010-12-31 03:43 . 2010-05-27 20:08 81920 ----a-w- c:\windows\system32\iccvid.dll
2010-12-31 03:43 . 2010-06-18 17:31 36864 ----a-w- c:\windows\system32\rtutils.dll
2010-12-31 03:35 . 2010-06-28 14:54 339968 ----a-w- c:\program files\Windows NT\Accessories\wordpad.exe
2010-12-31 03:35 . 2010-06-28 17:00 1316864 ----a-w- c:\windows\system32\ole32.dll
2010-12-31 01:50 . 2010-05-27 20:08 739328 ----a-w- c:\windows\system32\inetcomm.dll
2010-12-31 01:50 . 2010-08-17 14:11 128000 ----a-w- c:\windows\system32\spoolsv.exe
2010-12-30 10:04 . 2010-12-30 10:04 709456 ----a-w- c:\windows\is-1JKNN.exe

.
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2010-12-21 02:09 . 2010-12-05 08:07 38224 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys
2010-12-21 02:08 . 2010-12-05 08:07 20952 ----a-w- c:\windows\system32\drivers\mbam.sys
2010-11-14 23:08 . 2006-11-02 10:32 101888 ----a-w- c:\windows\system32\ifxcardm.dll
2010-11-14 23:08 . 2006-11-02 10:32 82432 ----a-w- c:\windows\system32\axaltocm.dll
2010-10-19 20:51 . 2009-10-31 05:16 222080 ------w- c:\windows\system32\MpSigStub.exe
.

((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"WMPNSCFG"="c:\program files\Windows Media Player\WMPNSCFG.exe" [2008-01-19 202240]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"ATICCC"="c:\program files\ATI Technologies\ATI.ACE\CLIStart.exe" [2006-07-12 90112]
"SynTPEnh"="c:\program files\Synaptics\SynTP\SynTPEnh.exe" [2006-11-17 815104]
"SMSERIAL"="c:\program files\Motorola\SMSERIAL\sm56hlpr.exe" [2007-01-17 634880]
"ccApp"="c:\program files\Common Files\Symantec Shared\ccApp.exe" [2006-11-23 107112]
"vptray"="c:\progra~1\SYMANT~1\VPTray.exe" [2006-11-28 134808]
"MSSE"="c:\program files\Microsoft Security Essentials\msseces.exe" [2010-09-15 1094224]
"Adobe Reader Speed Launcher"="c:\program files\Adobe\Reader 10.0\Reader\Reader_sl.exe" [2010-11-10 35736]
"Adobe ARM"="c:\program files\Common Files\Adobe\ARM\1.0\AdobeARM.exe" [2010-11-10 932288]

[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\policies\system]
"EnableUIADesktopToggle"= 0 (0x0)

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\MsMpSvc]
@="Service"

[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\McAfeeAntiSpyware]
"DisableMonitoring"=dword:00000001

[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\SymantecAntiVirus]
"DisableMonitoring"=dword:00000001

[HKEY_LOCAL_MACHINE\software\microsoft\security center\Svc\S-1-5-21-1156581603-342642511-3049147879-1000]
"EnableNotificationsRef"=dword:00000001
"EnableNotificationsCache"=dword:00000002

[HKEY_LOCAL_MACHINE\software\microsoft\security center\Svc\S-1-5-21-1156581603-342642511-3049147879-500]
"EnableNotificationsRef"=dword:00000001
"EnableNotificationsCache"=dword:00000002

R3 NETw2v32;Intel® PRO/Wireless 2200BG Network Connection Driver for Windows Vista;c:\windows\system32\DRIVERS\NETw2v32.sys [2006-11-02 2589184]
R3 nosGetPlusHelper;getPlus® Helper 3004;c:\windows\System32\svchost.exe [2008-01-19 21504]
R3 SavRoam;SavRoam;c:\program files\Symantec AntiVirus\SavRoam.exe [2006-11-28 122008]
S2 MSSQL$QSRNVIVO8;SQL Server (QSRNVIVO8);c:\program files\Microsoft SQL Server\MSSQL.1\MSSQL\Binn\sqlservr.exe [2009-05-27 29262680]
S3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys [2010-06-17 102448]
S3 FinePnt;FinePoint Innovations HID Driver;c:\windows\system32\DRIVERS\FpHidDrv.sys [2006-10-30 24736]
S3 MpNWMon;Microsoft Malware Protection Network Driver;c:\windows\system32\DRIVERS\MpNWMon.sys [2010-03-26 42368]
S3 MSTabBtn;Quanta Computer Tablet PC Buttons HID Driver;c:\windows\system32\DRIVERS\mstabbtn.sys [2006-11-14 10368]
S3 NETw5v32;Intel® Wireless WiFi Link 5000 Series Adapter Driver for Windows Vista 32 Bit;c:\windows\system32\DRIVERS\NETw5v32.sys [2008-11-17 3668480]


[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\svchost]
bthsvcs REG_MULTI_SZ BthServ
LocalServiceAndNoImpersonation REG_MULTI_SZ FontCache
nosGetPlusHelper REG_MULTI_SZ nosGetPlusHelper
.
.
------- Supplementary Scan -------
.
uStart Page = about:blank
mStart Page = hxxp://www.gateway.com/g/startpage.html?Ch=Consumer&Br=GTW&Loc=ENG_US&Sys=PTB&M=CX210X
uInternet Settings,ProxyOverride = *.local;<local>
IE: Append to existing PDF - c:\program files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
IE: Convert link target to Adobe PDF - c:\program files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
IE: Convert link target to existing PDF - c:\program files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
IE: Convert selected links to Adobe PDF - c:\program files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIECaptureSelLinks.html
IE: Convert selected links to existing PDF - c:\program files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIEAppendSelLinks.html
IE: Convert selection to Adobe PDF - c:\program files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
IE: Convert selection to existing PDF - c:\program files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
IE: Convert to Adobe PDF - c:\program files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
IE: E&xport to Microsoft Excel - c:\progra~1\MICROS~2\Office12\EXCEL.EXE/3000
FF - ProfilePath - c:\users\Cal Robotics\AppData\Roaming\Mozilla\Firefox\Profiles\tw2gz495.default\
FF - prefs.js: browser.startup.homepage -
FF - prefs.js: network.proxy.type - 2
FF - Ext: Default: {972ce4c6-7e08-4474-a285-3208198ce6fd} - c:\program files\Mozilla Firefox\extensions\{972ce4c6-7e08-4474-a285-3208198ce6fd}
FF - Ext: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\Microsoft.NET\Framework\v3.5\Windows Presentation Foundation\DotNetAssistantExtension
FF - Ext: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - %profile%\extensions\{20a82645-c095-46ed-80e3-08825760534b}
FF - Ext: Adobe DLM (powered by getPlus®): {E2883E8F-472F-4fb0-9522-AC9BF37916A7} - %profile%\extensions\{E2883E8F-472F-4fb0-9522-AC9BF37916A7}
.

**************************************************************************
scanning hidden processes ...

scanning hidden autostart entries ...

scanning hidden files ...

scan completed successfully
hidden files:

**************************************************************************
.
--------------------- LOCKED REGISTRY KEYS ---------------------

[HKEY_LOCAL_MACHINE\system\ControlSet001\Control\Class\{4D36E96D-E325-11CE-BFC1-08002BE10318}\0000\AllUserSettings]
@Denied: (A) (Users)
@Denied: (A) (Everyone)
@Allowed: (B 1 2 3 4 5) (S-1-5-20)
"BlindDial"=dword:00000000
"MSCurrentCountry"=dword:000000b5

[HKEY_LOCAL_MACHINE\system\ControlSet001\Control\Class\{4D36E96D-E325-11CE-BFC1-08002BE10318}\0001\AllUserSettings]
@Denied: (A) (Users)
@Denied: (A) (Everyone)
@Allowed: (B 1 2 3 4 5) (S-1-5-20)
"BlindDial"=dword:00000000
.
Completion time: 2011-01-15 01:44:14
ComboFix-quarantined-files.txt 2011-01-15 09:44

Pre-Run: 14,006,628,352 bytes free
Post-Run: 16,237,752,320 bytes free

- - End Of File - - 114B3084350BB6E9C9E1F0A889D26748

#6 gringo_pr

gringo_pr

    Bleepin Gringo


  • Malware Response Team
  • 136,773 posts
  • OFFLINE
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  • Gender:Male
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  • Local time:02:06 PM

Posted 15 January 2011 - 10:06 PM

Greetings

Bottom line here is that I'm trying to ascertain the degree to which this machine is trustworthy for financial transactions, etc. I inherited this computer from a colleague who was pursing a Ph. D in Computer Science that I never met in person, and so have never really trusted it. Please advise as you are able.

I have been thinking alot about your statement here.

as far as viruses go I can check and make sure it is virus free - but if you think this person that you have never met has the know how - he could put in a back door that I would not be able to find and no tools could find.

Being that this computer did come from somebody else I would just for GP do a format and reinstall

1. garenteed to be clean
2. no unwanted junk they may have left behind
3. nothing illegal or pirated on it

the problem computer in question just sits in default state upon reboot

I don't understand what you are saying by this - that it is ok at the moment?

Symantec quarantines it, and Microsoft Security Essentials keeps wanting to remove the quarantined file

can you show mw part of a log that will show me the location that it is reporting these viruses

Please print out these instructions, or copy them to a Notepad file. It will make it easier for you to follow the instructions and complete all of the necessary steps..

uninstall some programs

1. click on start
2. then go to settings
3. after that you need control panel
4. look for the icon add/remove programs
click on the following programs

Java™ SE Runtime Environment 6

and click on remove

Update Adobe Reader

Recently there have been vunerabilities detected in older versions of Adobe Reader. It is strongly suggested that you update to the current version.

You can download it from http://www.adobe.com/products/acrobat/readstep2.html
After installing the latest Adobe Reader, uninstall all previous versions.
If you already have Adobe Photoshop® Album Starter Edition installed or do not wish to have it installed UNcheck the box which says Also Download Adobe Photoshop® Album Starter Edition.

If you don't like Adobe Reader (53 MB), you can download Foxit PDF Reader(7 MB) from here. It's a much smaller file to download and uses a lot less resources than Adobe Reader.

Note: When installing FoxitReader, be carefull not to install anything to do with AskBar.
[/list]
Install Java:

Please go here to install Java

  • click on the Free Java Download Button
  • click on Agree and start Free download
  • click on Run
  • click on run again
  • click on install
  • when install is complete click on close

Clear your Java Cache

  • click on Start-> Control Panel (Classic View)-> Java (looks like a coffee cup)
    • On the General tab, under Temporary Internet Files, click the Settings button.
    • Next, click on the Delete Files button
    • There are two options in the window to clear the cache - Leave BOTH Checked
      Applications and Applets
      Trace and Log Files
  • Click OK on Delete Temporary Files Window
    Note: This deletes ALL the Downloaded Applications and Applets from the CACHE.
  • Click OK to leave the Temporary Files Window
  • Click OK to leave the Java Control Panel.

TFC(Temp File Cleaner):

  • Please download TFC to your desktop,
  • Save any unsaved work. TFC will close all open application windows.
  • Double-click TFC.exe to run the program.
  • If prompted, click "Yes" to reboot.
Note: Save your work. TFC will automatically close any open programs, let it run uninterrupted. It shouldn't take longer take a couple of minutes, and may only take a few seconds. Only if needed will you be prompted to reboot.

: Malwarebytes' Anti-Malware :

  • Please download Malwarebytes' Anti-Malware to your desktop.
  • Double-click mbam-setup.exe and follow the prompts to install the program.
  • At the end, be sure a checkmark is placed next to
    • Update Malwarebytes' Anti-Malware
    • and Launch Malwarebytes' Anti-Malware
  • then click Finish.
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select Perform quick scan, then click Scan.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Be sure that everything is Checked (ticked) except items in the C:\System Volume Information folder and click on Remove Selected.
  • When completed, a log will open in Notepad. please copy and paste the log into your next reply
    • If you accidently close it, the log file is saved here and will be named like this:
    • C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\mbam-log-date (time).txt

Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts.
Click OK to either and let MBAM proceed with the disinfection process.
If asked to restart the computer, please do so immediately. Failure to reboot will prevent MBAM from removing all the malware.


Download HijackThis

  • Go Here to download HijackThis Installer
  • Save HijackThis Installer to your desktop.
  • Double-click on the HijackThis Installer icon on your desktop. (Vista and Win 7 right click and run as admin)
  • By default it will install to C:\Program Files\Trend Micro\HijackThis .
  • Click on Install.
  • It will create a HijackThis icon on the desktop.
  • Once installed it will launch Hijackthis.
  • Click on the Do a system scan and save a logfile button. It will scan and the log should open in notepad.
  • Click on Edit > Select All then click on Edit > Copy to copy the entire contents of the log.
  • Come back here to this thread and Paste the log in your next reply.
  • DO NOT use the AnalyseThis button its findings are dangerous if misinterpreted.
  • DO NOT have Hijackthis fix anything yet. Most of what it finds will be harmless or even required.

"information and logs"

  • In your next post I need the following

  • Log From MBAM
  • report from Hijackthis
  • let me know of any problems you may have had
  • How is the computer doing now?

Gringo

I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#7 mphilbrick

mphilbrick
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Posted 16 January 2011 - 11:25 PM

Gringo,

Followed all of your instructions. Got rid of Acrobat Pro as well, don't need it on that machine. The computer appears to be operating normally now.

I hear you about blasting the machine clean on general principles, but I'm not quite there yet. If we can get this thing clean, then I can leave it off the network most of the time, and not use it for any sensitive information.

Thanks as always.

Here's mbam log:

Malwarebytes' Anti-Malware 1.50.1.1100
www.malwarebytes.org

Database version: 5534

Windows 6.0.6002 Service Pack 2
Internet Explorer 8.0.6001.18999

1/16/2011 5:42:43 PM
mbam-log-2011-01-16 (17-42-42).txt

Scan type: Full scan (C:\|D:\|)
Objects scanned: 349497
Time elapsed: 2 hour(s), 29 minute(s), 35 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

Here's Hijack this:

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 7:32:34 PM, on 1/16/2011
Platform: Windows Vista SP2 (WinNT 6.00.1906)
MSIE: Internet Explorer v8.00 (8.00.6001.18999)
Boot mode: Normal

Running processes:
C:\Windows\system32\taskeng.exe
C:\Windows\Explorer.EXE
C:\Windows\system32\Dwm.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Motorola\SMSERIAL\sm56hlpr.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Symantec AntiVirus\VPTray.exe
C:\Program Files\Microsoft Security Essentials\msseces.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\Program Files\ATI Technologies\ATI.ACE\CLI.EXE
C:\Program Files\Trend Micro\HiJackThis\HiJackThis.exe
C:\Program Files\Symantec AntiVirus\DoScan.exe
C:\Program Files\ATI Technologies\ATI.ACE\CLI.exe
C:\Program Files\ATI Technologies\ATI.ACE\CLI.exe
C:\Program Files\Symantec AntiVirus\SavUI.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.gateway.com/g/startpage.html?Ch=Consumer&Br=GTW&Loc=ENG_US&Sys=PTB&M=CX210X
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local;<local>
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O2 - BHO: Java™ Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O4 - HKLM\..\Run: [ATICCC] "C:\Program Files\ATI Technologies\ATI.ACE\CLIStart.exe"
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [SMSERIAL] C:\Program Files\Motorola\SMSERIAL\sm56hlpr.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [vptray] C:\PROGRA~1\SYMANT~1\VPTray.exe
O4 - HKLM\..\Run: [MSSE] "c:\Program Files\Microsoft Security Essentials\msseces.exe" -hide -runkey
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 10.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe"
O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office12\EXCEL.EXE/3000
O23 - Service: Ati External Event Utility - ATI Technologies Inc. - C:\Windows\system32\Ati2evxx.exe
O23 - Service: ##Id_String1.6844F930_1628_4223_B5CC_5BB94B879762## (Bonjour Service) - Apple Computer, Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: Symantec AntiVirus Definition Watcher (DefWatch) - Symantec Corporation - C:\Program Files\Symantec AntiVirus\DefWatch.exe
O23 - Service: FLEXnet Licensing Service - Macrovision Europe Ltd. - C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: Intel® Matrix Storage Event Monitor (IAANTMON) - Intel Corporation - C:\Program Files\Intel\Intel Matrix Storage Manager\Iaantmon.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: SAVRoam (SavRoam) - symantec - C:\Program Files\Symantec AntiVirus\SavRoam.exe
O23 - Service: Symantec AntiVirus - Symantec Corporation - C:\Program Files\Symantec AntiVirus\Rtvscan.exe

--
End of file - 4229 bytes

Attached Files



#8 mphilbrick

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Posted 17 January 2011 - 12:39 AM

Gringo,

My apologies, forget to specify that the zipped file is Symantec's risk history for the month. It's in .csv format, once you unzip it. Running one more full Symantec scan now, just for fun.

tks,

m

#9 gringo_pr

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Posted 17 January 2011 - 05:21 AM

Greetings

The latest entry is on the 11 and i would delete everything in the quarintine folder

These logs are looking very good, we are almost done!!! Just one more scan to go.

:Remove unneeded startup entries:

This part of the fix is purely optional
These are programs that start up when you turn on your computer but don't need to be, any of these programs you can click on their icons (or start from the control panel) and start the program when you need it. By stopping these programs you will boot up faster and your computer will work faster.

  • Run HijackThis
  • Click on the Scan button
  • Put a check beside all of the items listed below (if present):

    • O4 - HKLM\..\Run: [ATICCC] "C:\Program Files\ATI Technologies\ATI.ACE\CLIStart.exe"
      O4 - HKLM\..\Run: [SMSERIAL] C:\Program Files\Motorola\SMSERIAL\sm56hlpr.exe
      O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 10.0\Reader\Reader_sl.exe"
      O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
      O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe"
      O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe
  • Close all open windows and browsers/email, etc...
  • Click on the "Fix Checked" button
  • When completed, close the application.

    NOTE**You can research each of those lines >here< and see if you want to keep them or not
    just copy the name between the brakets and paste into the search space
    O4 - HKLM\..\Run: [IntelliPoint]


Eset Online Scanner

**Note** You will need to use Internet explorer for this scan - Vista and win 7 right click on IE shortcut and run as admin

Go Eset web page to run an online scannner from ESET.

  • Turn off the real time scanner of any existing antivirus program while performing the online scan
  • click on the ESET Online Scanner button
  • Tick the box next to YES, I accept the Terms of Use.
    • Click Start
  • When asked, allow the activex control to install
    • Click Start
  • Make sure that the option Remove found threats is unticked and the Scan Archives option is ticked.
  • Click on Advanced Settings, ensure the options
    Scan for potentially unwanted applications, Scan for potentially unsafe applications, and Enable Anti-Stealth Technology are ticked.
  • Click Scan
  • Wait for the scan to finish
  • copy and paste the results here in this topic
  • you may also find here C:\Program Files\Eset\Eset Online Scanner\log.txt
Copy and paste that log as a reply to this topic

Gringo
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#10 mphilbrick

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Posted 17 January 2011 - 10:56 PM

Gringo,

Couldn't empty everything in the quarantine folder, it told me I didn't have permission (even though I'm the administrator). Did the other steps per your instructions.

This is all the log had:

ESETSmartInstaller@High as CAB hook log:
OnlineScanner.ocx - registred OK

It found no problems.

Thanks,

m

#11 gringo_pr

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Posted 17 January 2011 - 10:59 PM

Very well done!! This is my general post for when your logs show no more signs of malware - Please let me know if you still are having problems with your computer and what these problems are.


The following procedure will implement some cleanup procedures. It will also reset your System Restore by flushing out previous restore points and create a new restore point. It will also remove all the backups our tools may have made.

Any programs and logs that are left over you can just be deleted from the desktop. TFC is a free temp file cleaner that is very easy to use, I would keep this and use before you do any scans or when you want to free up some space.

:DeFogger:

  • To re-enable your Emulation drivers, double click DeFogger to run the tool.
  • The application window will appear
  • Click the Re-enable button to re-enable your CD Emulation drivers
  • Click Yes to continue
  • A 'Finished!' message will appear
  • Click OK
  • DeFogger will now ask to reboot the machine - click OK
Your Emulation drivers are now re-enabled.


:Uninstall ComboFix:

  • turn off all active protection software
  • push the "windows key" + "R" (between the "Ctrl" button and "Alt" Button)
  • please copy and past the following into the box ComboFix /Uninstall and click OK.
  • Note the space between the X and the /Uninstall, it needs to be there.
  • Posted Image


:remove tools:

Please download OTCleanIt and save it to desktop. This tool will remove all the tools we used to clean your pc.
  • Double-click OTCleanIt.exe.
  • Click the CleanUp! button.
  • Select Yes when the "Begin cleanup Process?" prompt appears.
  • If you are prompted to Reboot during the cleanup, select Yes.
  • The tool will delete itself once it finishes, if not delete it by yourself.
  • If asked to restart the computer, please do so
Note: If you receive a warning from your firewall or other security programs regarding OTCleanIt attempting to contact the internet, please allow it to do so.


:clear system restore points:

This is a good time to clear your existing system restore points and establish a new clean restore point:
  • Go to Start > All Programs > Accessories > System Tools > System Restore
  • Select Create a restore point, and Ok it.
  • Next, go to Start > Run and type in cleanmgr
  • choose your root drive (normally C:)
  • after it calculates how much space you will save it will open up a new window
  • Select the More options tab at the top of the window
  • Choose the option to clean up system restore and OK it.
  • go back to the disk clean up tab
  • put a checkmark in all - except compress old files (leave this unchecked)
  • click Ok then click yes
This will remove all restore points except the new one you just created and clean unneeded files


:Make your Internet Explorer more secure:

  • From within Internet Explorer click on the Tools menu and then click on Options.
  • Click once on the Security tab
  • Click once on the Internet icon so it becomes highlighted.
  • Click once on the Custom Level button.
  • Change the Download signed ActiveX controls to Prompt
  • Change the Download unsigned ActiveX controls to Disable
  • Change the Initialise and script ActiveX controls not marked as safe to Disable
  • Change the Installation of desktop items to Prompt
  • Change the Launching programs and files in an IFRAME to Prompt
  • When all these settings have been made, click on the OK button.
  • If it prompts you as to whether or not you want to save the settings, press the Yes button.
    Next press the Apply button and then the OK to exit the Internet Properties page.


:Make Firefox more secure:

please visit this page to explain how to make Firefox more secure - How to Secure Firefox


Make sure your applications have all of their updates

It is also possible for other programs on your computer to have security vulnerability that can allow malware to infect you. Therefore, it is also a good idea to check for the latest versions of commonly installed applications that are regularly patched to fix vulnerabilities. You can check these by visiting Secunia Software Inspector


:Turn On Automatic Updates:

Turn On Automatic Updates
1. Click Start, click Run, type sysdm.cpl, and then press ENTER.
2. Click the Automatic Updates tab, and then click to select one of the following options. We recommend that you select the Automatic (recommended) Automatically download recommended updates for my computer and install them

If you click this setting, click to select the day and time for scheduled updates to occur. You can schedule Automatic Updates for any time of day. Remember, your computer must be on at the scheduled time for updates to be installed. After you set this option, Windows recognizes when you are online and uses your Internet connection to find updates on the Windows Update Web site or on the Microsoft Update Web site that apply to your computer. Updates are downloaded automatically in the background, and you are not notified or interrupted during this process. An icon appears in the notification area of your taskbar when the updates are being downloaded. You can point to the icon to view the download status. To pause or to resume the download, right-click the icon, and then click Pause or Resume. When the download is completed, another message appears in the notification area so that you can review the updates that are scheduled for installation. If you choose not to install at that time, Windows starts the installation on your set schedule.

or visit http://www.windowsupdate.com regularly. This will ensure your computer has always the latest security updates available installed on your computer. If there are new updates to install, install them immediately, reboot your computer, and revisit the site until there are no more critical updates.

:antispyware programs:

I would reccomend the download and installation of some or all of the following programs (all free), and the updating of them regularly:

  • WinPatrol As a robust security monitor, WinPatrol will alert you to hijackings, malware attacks and critical changes made to your computer without your permission. WinPatrol takes snapshot of your critical system resources and alerts you to any changes that may occur without your knowledge.
  • Spyware Blaster - By altering your registry, this program stops harmful sites from installing things like ActiveX Controls on your machines.
  • Malwarebytes' Anti-Malware Malwarebytes' Anti-Malware is a new and powerful anti-malware tool. It is
    totally free but for real-time protection you will have to pay a small one-time fee. We used this to help clean your computer and recomend keeping it and using often.

Here is some great reading about how to be safer online:

PC Safety and Security - What Do I Need? from my friends at Tech Support Forum
and
COMPUTER SECURITY - a short guide to staying safer online from my friends at Malware Removal

I'd be grateful if you could reply to this post so that I know you have read it and, if you've no other questions, the thread can then be closed.

I Will Keep This Open For About Three Days, If Anything Comes Up - Just Come Back And Let Me Know, after that time you will have to send me a PM

My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->Posted Image<-- Don't worry every little bit helps.

Gringo
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#12 mphilbrick

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Posted 17 January 2011 - 11:12 PM

Thanks, Gringo.

#13 gringo_pr

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Posted 17 January 2011 - 11:22 PM

you are most welcome


gringo
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#14 gringo_pr

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Posted 20 January 2011 - 11:28 PM

It appears that this issue is resolved, therefore I am closing the topic. If that is not the case and you need or wish to continue with this topic, please send me or any Moderator a Personal Message (PM) that you would like this topic re-opened.
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

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