Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

my computer has a virus i thinkk


  • This topic is locked This topic is locked
5 replies to this topic

#1 amelia.701

amelia.701

  • Members
  • 4 posts
  • OFFLINE
  •  
  • Local time:06:25 AM

Posted 09 January 2011 - 09:13 PM

it says im infected and this screen keeps poping up trying to sell me antivirus protection but i have norton, what do i do

BC AdBot (Login to Remove)

 


#2 amelia.701

amelia.701
  • Topic Starter

  • Members
  • 4 posts
  • OFFLINE
  •  
  • Local time:06:25 AM

Posted 11 January 2011 - 03:49 AM

[quote name='amelia.701' timestamp='1294625621' post='2087142']
it says im infected and this screen keeps poping up trying to sell me antivirus protection but i have norton, what do i do
[/quote
help help help please its been a day and my internet it actually working, i need help while it working

#3 AustrAlien

AustrAlien

    Inquisitor


  • Members
  • 6,772 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Cowra NSW Australia
  • Local time:02:25 AM

Posted 11 January 2011 - 04:21 AM

Hello and :welcome: to the BC forums.

It sounds like you have one of the fake antivirus program infections.

Try having a look at the following link: Virus, Spyware, & Malware Removal Guides

If you cannot see there, the name of the malware that you have, enter the exact name in the search box under "Search Guides", on the right-hand side of the page, and search for the appropriate guide.

Let us know if you can't find a guide that matches your infection.

If you do find the appropriate guide, follow the instructions closely. Ensure that you do update the MBAM database definitions.

The MBAM log is automatically saved and can be viewed by clicking the Logs tab in MBAM. Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.

Please post the log and let us know how the system is running now.
AustrAlien
Google is my friend. Make Google your friend too.

Posted Image

#4 amelia.701

amelia.701
  • Topic Starter

  • Members
  • 4 posts
  • OFFLINE
  •  
  • Local time:06:25 AM

Posted 11 January 2011 - 07:07 AM

the guide says not to attemt to do it if your not advanced, it is the guid for antivirus 2010
could you help me

#5 AustrAlien

AustrAlien

    Inquisitor


  • Members
  • 6,772 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Cowra NSW Australia
  • Local time:02:25 AM

Posted 11 January 2011 - 10:52 PM

Some questions:

:step1: Which Windows operating system do you have (XP, Vista, Windows7)?

:step2: Do you have the Windows installation CD available to use, in order to access the Recovery Console (or Recovery Environment)?

:step3: Are you comfortable with having to use the Recovery Console?

You need to be able to go back into the Windows recovery environment and restore the file.

4. Once you are in the recovery environment you must rename the following files. You can rename them as the same filename but ending with .bad.

c:\windows\WinSxS\x86_Microsoft.Windows.Shell.HWEventDetector_6595b64144ccf1df_5.2.2.3_x-ww_5390e909\shsvcs.dll
c:\WINDOWS\system32\drivers\vbma22b4.sys (Please note that the filename may not be exactly the same, but should start with vbma)

The reason we state you should rename them instead of deleting them, is if you delete the wrong file and Windows no longer operates correctly, you can go back into the Windows recovery environment and restore the file to get Windows working again.


=============================

If you are not comfortable with using the Recovery Console, or do not have an OS installation disk, then please post in the Malware Removal Logs forum where you will get personal assistance, by doing the following:

Please follow the instructions in the
Preparation Guide For Use Before Using Malware Removal Tools and Requesting Help

When you have done that, post your log in the "Virus, Trojan, Spyware, and Malware Removal Logs forum", NOT here, for assistance by the Malware Response Team experts.

Please let us know, here, if you have been able to successfully start your new topic.
AustrAlien
Google is my friend. Make Google your friend too.

Posted Image

#6 Budapest

Budapest

    Bleepin' Cynic


  • Moderator
  • 23,579 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:02:25 AM

Posted 27 January 2011 - 11:31 PM

Malware topic here: http://www.bleepingcomputer.com/forums/topic376181.html

Now that your log is properly posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Removal Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the Malware Removal Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the Malware Removal Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the Malware Removal Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MR Team member is already assisting you and not open the thread to respond.

To avoid confusion, I am closing this topic.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users