Posted 09 January 2011 - 05:30 PM
The first time I realized my downloads wouldn't open was when I sent a picture message from my phone to my email so I could save it to my laptop. I never had a problem doing this before, but now I try to download the picture from it and when I do, the download box pops up and it says all files have been downloaded. Then I try double clicking on it, but nothing opens. So I try right clicking and selecting open, but open it doesn't let me. I didn't think much of it other than my email wasn't working right. Then I started realizing nothing would download at all when I tried downloading frostwire or other things like that. I talked to my computer tech at school and he told me to try malwarebytes.org but explained that I would have to download that program and that if it didn't work to try rkill. I tried that but in order for it to run it needs to be downloaded. So my download box pops up saying it's done downloading, and again I can't open what I just tried downloading so I can't run any of the programs I've been told to try. I'm only going to have this laptop until July because I am planning on getting a macbook with my open house money so I won't have to worry about viruses anymore and having a laptop for college.
Also, I read through lot of people's posts about having a similar problem so I tried a few options they were told, like going to tools, add-ons, and disabling ones I didn't need. But I'm not even positive which ones I need or don't need, I don't know what add-ons are.
I am not a very computer smart person, so any help offered please be very thorough with directions. Any help is greatly appreciated, thank you!