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Documents and settings LOCKED?

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2 replies to this topic

#1 Ryanvaughan1


  • Members
  • 2 posts
  • Local time:07:06 AM

Posted 09 January 2011 - 12:52 PM

My computer has started acting funny.

Now I cannot access basic folders like:

c:/documents and settings
c:/users / owner / *.* almost all folders here are locked

All of the above folders have changed their icon to show that they are now shortcuts and I have tried to change permissions as the admin, but it still locks me out somehow?

I have a log from HiJackthis, but I dont think it provides much info......Can anyone out there help?



DDS (Ver_10-12-12.02) - NTFSx86
Run by Owner at 13:06:15.88 on Sun 01/09/2011
Internet Explorer: 8.0.6001.18999
Microsoft® Windows Vista™ Home Premium 6.0.6002.2.1252.1.1033.18.3000.1625 [GMT -5:00]

AV: Kaspersky Internet Security *Enabled/Updated* {56547CC9-C9B2-849D-8FEF-A496150D6A06}
SP: Windows Defender *Enabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: Kaspersky Internet Security *Enabled/Updated* {ED359D2D-EF88-8B13-B55F-9FE46E8A20BB}
FW: Kaspersky Internet Security *Enabled* {6E6FFDEC-83DD-85C5-A4B0-0DA3EBDE2D7D}

============== Running Processes ===============

C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k rpcss
C:\Windows\System32\svchost.exe -k secsvcs
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k GPSvcGroup
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\NewTech Infosystems\NTI Backup Now 5\Client\Agentsvc.exe
C:\Program Files\Acer Arcade Deluxe\HomeMedia\Kernel\DMP\CLHNService.exe
C:\Program Files\Acer\Empowering Technology\eDataSecurity\x86\eDSService.exe
C:\Program Files\Acer\Empowering Technology\Service\ETService.exe
C:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\Acer\Mobility Center\MobilityService.exe
C:\Windows\System32\svchost.exe -k HPZ12
C:\Program Files\NewTech Infosystems\NTI Backup Now 5\BackupSvc.exe
C:\Program Files\NewTech Infosystems\NTI Backup Now 5\SchedulerSvc.exe
C:\Windows\System32\svchost.exe -k HPZ12
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Program Files\Cyberlink\Shared files\RichVideo.exe
C:\Program Files\Acer\Acer VCM\RS_Service.exe
C:\Windows\system32\svchost.exe -k imgsvc
C:\Program Files\Western Digital\WD SmartWare\WD Drive Manager\WDDMService.exe
C:\Program Files\Western Digital\WD SmartWare\Front Parlor\WDSmartWareBackgroundService.exe
C:\Windows\System32\svchost.exe -k WerSvcGroup
C:\Program Files\Intel\Intel Matrix Storage Manager\IAANTMon.exe
C:\Program Files\Intel\Intel Matrix Storage Manager\IAAnotif.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\ScanSoft\PaperPort\pptd40nt.exe
C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Program Files\Logitech\SetPoint\SetPoint.exe
C:\Program Files\Common Files\Logishrd\KHAL2\KHALMNPR.EXE
C:\Program Files\Kaspersky Lab\Kaspersky Internet Security 2010\klwtblfs.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Synaptics\SynTP\SynTPHelper.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe

============== Pseudo HJT Report ===============

uStart Page = hxxp://www.google.com/
uDefault_Page_URL = hxxp://homepage.acer.com/rdr.aspx?b=ACAW&l=0409&s=2&o=vp32&d=0908&m=aspire_6930
mStart Page = hxxp://homepage.acer.com/rdr.aspx?b=ACAW&l=0409&s=2&o=vp32&d=0908&m=aspire_6930
mDefault_Page_URL = hxxp://homepage.acer.com/rdr.aspx?b=ACAW&l=0409&s=2&o=vp32&d=0908&m=aspire_6930
uURLSearchHooks: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} - c:\program files\yahoo!\companion\installs\cpn\yt.dll
BHO: &Yahoo! Toolbar Helper: {02478d38-c3f9-4efb-9b51-7695eca05670} - c:\program files\yahoo!\companion\installs\cpn\yt.dll
BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelper.dll
BHO: IEVkbdBHO Class: {59273ab4-e7d3-40f9-a1a8-6fa9cca1862c} - c:\program files\kaspersky lab\kaspersky internet security 2010\ievkbd.dll
BHO: ShowBarObj Class: {83a2f9b1-01a2-4aa5-87d1-45b6b8505e96} - c:\program files\acer\empowering technology\edatasecurity\x86\ActiveToolBand.dll
BHO: FilterBHO Class: {e33cf602-d945-461a-83f0-819f76a199f8} - c:\program files\kaspersky lab\kaspersky internet security 2010\klwtbbho.dll
TB: {0BF43445-2F28-4351-9252-17FE6E806AA0} - No File
TB: Acer eDataSecurity Management: {5cbe3b7c-1e47-477e-a7dd-396db0476e29} - c:\program files\acer\empowering technology\edatasecurity\x86\eDStoolbar.dll
TB: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} - c:\program files\yahoo!\companion\installs\cpn\yt.dll
TB: {6AA40521-14E7-4B1D-B1B4-98528C1388C9} - No File
uRun: [Sidebar] "c:\program files\windows sidebar\Sidebar.exe" /autorun
uRun: [ehTray.exe] c:\windows\ehome\ehTray.exe
mRun: [IAAnotif] "c:\program files\intel\intel matrix storage manager\iaanotif.exe"
mRun: [RtHDVCpl] RtHDVCpl.exe
mRun: [SynTPEnh] "c:\program files\synaptics\syntp\SynTPEnh.exe"
mRun: [IgfxTray] "c:\windows\system32\igfxtray.exe"
mRun: [HotKeysCmds] "c:\windows\system32\hkcmd.exe"
mRun: [Persistence] "c:\windows\system32\igfxpers.exe"
mRun: [eRecoveryService]
mRun: [Kernel and Hardware Abstraction Layer] KHALMNPR.EXE
mRun: [SSBkgdUpdate] "c:\program files\common files\scansoft shared\ssbkgdupdate\SSBkgdupdate.exe" -Embedding -boot
mRun: [PaperPort PTD] "c:\program files\scansoft\paperport\pptd40nt.exe"
mRun: [IndexSearch] "c:\program files\scansoft\paperport\IndexSearch.exe"
mRun: [PPort11reminder] "c:\program files\scansoft\paperport\ereg\ereg.exe" -r "c:\programdata\scansoft\paperport\11\config\ereg\Ereg.ini"
mRun: [AVP] "c:\program files\kaspersky lab\kaspersky internet security 2010\avp.exe"
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 8.0\reader\Reader_sl.exe"
mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\logite~1.lnk - c:\program files\logitech\setpoint\SetPoint.exe
uPolicies-explorer: NoDesktopCleanupWizard = 1 (0x1)
mPolicies-explorer: BindDirectlyToPropertySetStorage = 0 (0x0)
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
IE: Add to Anti-Banner - c:\program files\kaspersky lab\kaspersky internet security 2010\ie_banner_deny.htm
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office12\EXCEL.EXE/3000
IE: {FA9B9510-9FCB-4ca0-818C-5D0987B47C4D} - c:\program files\pokerstars.net\PokerStarsUpdate.exe
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\progra~1\micros~2\office12\ONBttnIE.dll
IE: {4248FE82-7FCB-46AC-B270-339F08212110} - {4248FE82-7FCB-46AC-B270-339F08212110} - c:\program files\kaspersky lab\kaspersky internet security 2010\klwtbbho.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office12\REFIEBAR.DLL
IE: {CCF151D8-D089-449F-A5A4-D9909053F20F} - {CCF151D8-D089-449F-A5A4-D9909053F20F} - c:\program files\kaspersky lab\kaspersky internet security 2010\klwtbbho.dll
DPF: {8100D56A-5661-482C-BEE8-AFECE305D968} - hxxp://upload.facebook.com/controls/2009.07.28_v5.5.8.1/FacebookPhotoUploader55.cab
DPF: {E06E2E99-0AA1-11D4-ABA6-0060082AA75C} -
Notify: igfxcui - igfxdev.dll
Notify: klogon - c:\windows\system32\klogon.dll
AppInit_DLLs: c:\progra~1\kasper~1\kasper~1\mzvkbd3.dll,c:\progra~1\kasper~1\kasper~1\kloehk.dll

================= FIREFOX ===================

FF - ProfilePath - c:\users\owner\appdata\roaming\mozilla\firefox\profiles\aki6sobq.default\
FF - prefs.js: browser.startup.homepage - hxxp://google.com/
FF - component: c:\program files\mozilla firefox\extensions\linkfilter@kaspersky.ru\components\KavLinkFilter.dll
FF - Ext: Default: {972ce4c6-7e08-4474-a285-3208198ce6fd} - c:\program files\mozilla firefox\extensions\{972ce4c6-7e08-4474-a285-3208198ce6fd}
FF - Ext: Kaspersky URL Advisor: linkfilter@kaspersky.ru - c:\program files\mozilla firefox\extensions\linkfilter@kaspersky.ru
FF - Ext: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\microsoft.net\framework\v3.5\windows presentation foundation\DotNetAssistantExtension
FF - Ext: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - %profile%\extensions\{20a82645-c095-46ed-80e3-08825760534b}

FF - user.js: network.protocol-handler.warn-external.dnupdate - false);user_pref(network.protocol-handler.warn-external.dnupdate, false
============= SERVICES / DRIVERS ===============

R0 klbg;Kaspersky Lab Boot Guard Driver;c:\windows\system32\drivers\klbg.sys [2008-12-15 33808]
R1 KLIM6;Kaspersky Anti-Virus NDIS 6 Filter;c:\windows\system32\drivers\klim6.sys [2009-5-15 21008]
R2 {49DE1C67-83F8-4102-99E0-C16DCC7EEC796};{49DE1C67-83F8-4102-99E0-C16DCC7EEC796};c:\program files\acer arcade deluxe\playmovie\000.fcl [2008-9-12 61424]
R2 atashost;WebEx Service Host for Support Center;c:\windows\system32\atashost.exe [2010-1-18 20376]
R2 AVP;Kaspersky Internet Security;c:\program files\kaspersky lab\kaspersky internet security 2010\avp.exe [2009-5-25 311680]
R2 BUNAgentSvc;NTI Backup Now 5 Agent Service;c:\program files\newtech infosystems\nti backup now 5\client\Agentsvc.exe [2008-3-3 16384]
R2 CLHNService;CLHNService;c:\program files\acer arcade deluxe\homemedia\kernel\dmp\CLHNService.exe [2008-9-12 81504]
R2 ETService;Empowering Technology Service;c:\program files\acer\empowering technology\service\ETService.exe [2008-10-14 24576]
R2 NTIBackupSvc;NTI Backup Now 5 Backup Service;c:\program files\newtech infosystems\nti backup now 5\BackupSvc.exe [2008-4-25 45056]
R2 NTIPPKernel;NTIPPKernel;c:\program files\acer arcade deluxe\homemedia\kernel\dmp\NTIPPKernel.sys [2008-9-12 122368]
R2 NTISchedulerSvc;NTI Backup Now 5 Scheduler Service;c:\program files\newtech infosystems\nti backup now 5\SchedulerSvc.exe [2008-4-25 131072]
R2 RS_Service;Raw Socket Service;c:\program files\acer\acer vcm\RS_Service.exe [2008-9-12 233472]
R2 WDDMService;WD SmartWare Drive Manager;c:\program files\western digital\wd smartware\wd drive manager\WDDMService.exe [2010-1-21 110592]
R2 WDSmartWareBackgroundService;WD SmartWare Background Service;c:\program files\western digital\wd smartware\front parlor\WDSmartWareBackgroundService.exe [2009-6-16 20480]
R3 IntcHdmiAddService;Intel® High Definition Audio HDMI;c:\windows\system32\drivers\IntcHdmi.sys [2008-10-14 113664]
R3 klmouflt;Kaspersky Lab KLMOUFLT;c:\windows\system32\drivers\klmouflt.sys [2009-5-16 19472]
R3 NETw5v32;Intel® Wireless WiFi Link Adapter Driver for Windows Vista 32 Bit ;c:\windows\system32\drivers\NETw5v32.sys [2008-10-14 3658752]
R3 swivsp;AC8xx Virtual Serial Port;c:\windows\system32\drivers\swivspnt.sys [2007-3-26 20352]
R3 winbondcir;Winbond IR Transceiver;c:\windows\system32\drivers\winbondcir.sys [2007-3-28 43008]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\microsoft.net\framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S3 FontCache;Windows Font Cache Service;c:\windows\system32\svchost.exe -k LocalServiceAndNoImpersonation [2008-1-20 21504]
S3 WDC_SAM;WD SCSI Pass Thru driver;c:\windows\system32\drivers\wdcsam.sys [2009-2-13 11520]
S3 WPFFontCache_v0400;Windows Presentation Foundation Font Cache;c:\windows\microsoft.net\framework\v4.0.30319\wpf\WPFFontCache_v0400.exe [2010-3-18 753504]

=============== Created Last 30 ================

2011-01-09 17:26:24 388096 ----a-r- c:\users\owner\appdata\roaming\microsoft\installer\{45a66726-69bc-466b-a7a4-12fcba4883d7}\HiJackThis.exe
2011-01-09 17:26:23 -------- d-----w- c:\program files\Trend Micro
2011-01-08 02:16:46 6273872 ----a-w- c:\progra~2\microsoft\windows defender\definition updates\{d03b61f7-cff5-49ad-8bd4-ef2c83ed8f5b}\mpengine.dll
2010-12-30 02:00:41 -------- d-sh--w- C:\found.000
2010-12-23 00:11:58 -------- d-----w- c:\progra~2\Sprint
2010-12-20 18:16:14 274944 ----a-w- c:\windows\system32\spool\prtprocs\w32x86\hpzpp5k2.dll
2010-12-20 18:12:32 117760 ----a-w- c:\windows\system32\hpz3l5k2.dll
2010-12-20 18:12:29 -------- d-----w- c:\windows\aqmlk
2010-12-20 18:12:15 -------- d-----w- c:\program files\HP
2010-12-20 18:11:26 364544 ----a-w- c:\windows\system32\hppldcoi.dll
2010-12-20 18:11:26 267864 ----a-w- c:\windows\system32\hpzids01.dll
2010-12-20 18:11:21 1287768 ----a-w- c:\windows\hpzshl01.exe
2010-12-20 18:11:20 1140312 ----a-w- c:\windows\hpzmsi01.exe
2010-12-17 03:32:00 66048 ----a-w- c:\program files\windows mail\wabmig.exe
2010-12-17 03:32:00 515584 ----a-w- c:\program files\windows mail\wab.exe
2010-12-17 03:32:00 33280 ----a-w- c:\program files\windows mail\wabfind.dll
2010-12-17 03:31:41 2038272 ----a-w- c:\windows\system32\win32k.sys
2010-12-17 03:31:10 601600 ----a-w- c:\windows\system32\schedsvc.dll
2010-12-17 03:31:10 352768 ----a-w- c:\windows\system32\taskschd.dll
2010-12-17 03:31:10 345600 ----a-w- c:\windows\system32\wmicmiplugin.dll
2010-12-17 03:31:10 270336 ----a-w- c:\windows\system32\taskcomp.dll
2010-12-17 03:31:10 171520 ----a-w- c:\windows\system32\taskeng.exe
2010-12-17 03:30:53 81920 ----a-w- c:\windows\system32\consent.exe
2010-12-17 03:30:32 72704 ----a-w- c:\windows\system32\fontsub.dll
2010-12-17 03:30:32 34304 ----a-w- c:\windows\system32\atmlib.dll
2010-12-17 03:30:32 292352 ----a-w- c:\windows\system32\atmfd.dll
2010-12-17 03:28:32 2048 ----a-w- c:\windows\system32\tzres.dll
2010-12-17 03:27:07 2409784 ----a-w- c:\program files\windows mail\OESpamFilter.dat

==================== Find3M ====================

2010-11-02 06:01:54 916480 ----a-w- c:\windows\system32\wininet.dll
2010-11-02 05:57:41 43520 ----a-w- c:\windows\system32\licmgr10.dll
2010-11-02 05:57:27 1469440 ----a-w- c:\windows\system32\inetcpl.cpl
2010-11-02 05:57:11 71680 ----a-w- c:\windows\system32\iesetup.dll
2010-11-02 05:57:11 109056 ----a-w- c:\windows\system32\iesysprep.dll
2010-11-02 05:01:31 385024 ----a-w- c:\windows\system32\html.iec
2010-11-02 04:26:10 133632 ----a-w- c:\windows\system32\ieUnatt.exe
2010-11-02 04:24:44 1638912 ----a-w- c:\windows\system32\mshtml.tlb
2010-10-19 15:41:44 222080 ------w- c:\windows\system32\MpSigStub.exe

============= FINISH: 13:07:37.93 ===============

Merged posts. ~ OB

Edited by Orange Blossom, 09 January 2011 - 05:45 PM.

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#2 Blade


    Strong in the Bleepforce

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Posted 14 January 2011 - 04:56 AM

Hello, and :welcome: to the Malware Removal forum! My online alias is Blade Zephon, or Blade for short, and I will be assisting you with your malware issues!

If you have since resolved the original problem you were having, we would appreciate you letting us know.

In the upper right hand corner of the topic you will see a button called Watch Topic. By clicking this and then choosing Immediate E-Mail notification and then clicking on Proceed you will be advised when we respond to your topic and facilitate the cleaning of your machine.

Before we begin cleaning your machine, I'd like to lay out some guidelines for us to follow while we are working together.
  • I will be assisting you with your malware issues. This may or may not resolve other problems you are having with your computer. If you are still having problems after your machine has been determined clean, I will be glad to direct you to the proper forum for assistance.
  • Even if things appear better, that does not mean we are finished. Please continue to follow my instructions until I give you the all clean. Absence of symptoms does not mean that all the malware has been removed. If a piece of the infection is left, it can regenerate and reinfect your machine.
  • Attention to detail is important! Since I cannot see or directly interact with your computer I am dependent on you to "be my eyes" and provide as much information as you can regarding the current state of your computer.
  • I ask that you please refrain from running tools other than those I suggest to you while I am cleaning up your computer. The reason for this is so I know what is going on with the machine at any time. If you act independently it will cause changes to your system that I will not be aware of, which will make the process of cleaning the machine a much slower and more difficult process. Additionally, some programs can interfere with others and hamper the recovery process.
  • Please perform all steps in the order received. If you are unsure or confused about any instructions I give you, you should ask me to clarify before doing anything. Additionally, if you run into any problems while carrying out instructions, you should STOP and reply back here explaining what happened.
  • After 5 days if a topic is not replied to we assume it has been abandoned and it is closed. If you need additional time, that is perfectly alright; you just need to let us know beforehand. :)

  • Please download OTL from one of the following mirrors:
  • Save it to your desktop.
  • Double click on the Posted Image icon on your desktop.
  • Click the "Scan All Users" checkbox.
  • Check the boxes beside LOP Check and Purity Check.
  • Under the "Custom Scans/Fixes" section paste in the below in bold

    %systemroot%\*. /mp /s
    %systemroot%\system32\*.dll /lockedfiles
    %systemroot%\Tasks\*.job /lockedfiles
    %systemroot%\system32\drivers\*.sys /lockedfiles

  • Push the Posted Image button.
  • When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as OTL.
  • Please copy (Edit->Select All, Edit->Copy) the contents of these files, one at a time, and paste them into the body of your next reply.


Please download GMER from one of the following locations and save it to your desktop:
  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.

    Posted Image
  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If it gives you a warning about rootkit activity and asks if you want to run scan...click on NO, then use the following settings for a more complete scan.
  • In the right panel, you will see several boxes that have been checked. Uncheck the following ...
    • IAT/EAT
    • Drives/Partition other than Systemdrive (typically C:\)
    • Show All (don't miss this one)
  • Then click the Scan button & wait for it to finish.
  • Once done click on the [Save..] button, and in the File name area, type in "Gmer.log" or it will save as a .log file which cannot be uploaded to your post.
  • Save it where you can easily find it, such as your desktop, and copy/paste its contents in your next reply.
  • Exit GMER and re-enable all active protection when done.
-- If you encounter any problems, try unchecking the Devices box in addition to the others previously requested. Also, try running GMER in Safe Mode.
Rootkit scans often produce false positives. Do NOT take any action on any "<--- ROOKIT" entries


In your next reply, please include the following:

Posted Image

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#3 Blade


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Posted 18 January 2011 - 05:53 PM

Due to lack of feedback, this topic is now Closed


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