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Malware Infection


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4 replies to this topic

#1 mvj0901

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Posted 09 January 2011 - 06:47 AM

Hi all,

While I was surfing I came across a website that was infected with malware (or at least I think so, I got a warning message) and after a minute or so a notification appeared in my task bar: 'Security warning: malicious program has been detected. Click here to protect your computer'

I clicked the link and then a window appears (windows-like interface) with a program called 'Spyware protection'. It allowed me to do a scan of my computer, and identified 69 threats. Then another window popped up, in order to remove these files I had to purchase a license. Meanwhile: a pop up appears continually in the taskbar telling me that file so and so is infected by W32/Blaster.worm

I think it is a fake antivirus program, but could not find any entry about it on the Internet or on this forum.

I wanted to follow the steps of the preparation guide for use before using malware removal tools, but I can not enable my (McAfee) firewall (When I click to turn it on, it is immediately turned off). Furthermore, I can not run the malicious software removal tool.

Can you please tell me how I should proceed?

Thanks a lot!

Edit: I've run my computer in safe mode, run 'malwarebytes malware' and that has solved the problem (or at least it seems)

Edited by mvj0901, 09 January 2011 - 09:52 AM.


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#2 Broni

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Posted 09 January 2011 - 11:08 PM

With the information you have provided I believe you will need help from the malware removal team. I would like you to start a new thread and post a DDS log HERE and include a link to this thread. Please make sure that you read the information about getting started before you start your thread.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient. Help is on the way!

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#3 mvj0901

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Posted 15 January 2011 - 02:04 AM

Thank you Broni for your advice :). The problems reappeared, and I've now posted in the malware removal section

#4 Broni

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Posted 15 January 2011 - 11:43 AM

Thank you :)

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#5 hamluis

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Posted 15 January 2011 - 02:40 PM

Reference: http://www.bleepingcomputer.com/forums/topic373469.html/page__p__2094676#entry2094676

Now that your log is properly posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Removal Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the logs you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on, the Malware Removal Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the Malware Removal Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the Malware Removal Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another Malware Removal Team member is already assisting you and not open the thread to respond.

To avoid confusion, I am closing this topic.

Louis




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