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cannot get updates from anything but connected to the internet


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3 replies to this topic

#1 delunaa

delunaa

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Posted 08 January 2011 - 06:37 PM

Hello, I believe i have clicked on too many virus removals and downloaded things due to that. It got to the point I couldn't get any updates for microsoft or my virus protection. I have since I have ran a program to wipe it clean then reinstalled windows and and anti virus.
For a few days microsoft and the virus would get updates but then went back to giving me errors
I cannot get updates for either and when I google terms with anti virus i get completely different topic messages. I hope this is the correct information needed :crazy:



DDS (Ver_10-12-12.02) - NTFSx86
Run by me at 14:51:38.40 on Sat 01/08/2011
Internet Explorer: 7.0.6000.16386
Microsoft® Windows Vista™ Home Premium 6.0.6000.0.1252.1.1033.18.2941.2187 [GMT -8:00]


============== Running Processes ===============

C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k rpcss
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\SLsvc.exe
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Windows\system32\taskeng.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Windows\system32\taskeng.exe
C:\Program Files\Google\Update\GoogleUpdate.exe
C:\Program Files\Common Files\Spigot\Search Settings\SearchSettings.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Windows\ehome\ehtray.exe
C:\Windows\ehome\ehmsas.exe
C:\Program Files\Safari\Safari.exe
C:\Program Files\Trend Micro\AMSP\coreServiceShell.exe
C:\Program Files\Trend Micro\UniClient\UiFrmWrk\uiWatchDog.exe
C:\Program Files\Application Updater\ApplicationUpdater.exe
C:\Program Files\Trend Micro\UniClient\UiFrmWrk\uiSeAgnt.exe
C:\Program Files\Trend Micro\AMSP\coreFrameworkHost.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k WerSvcGroup
C:\Windows\system32\SearchIndexer.exe
C:\Program Files\Trend Micro\Titanium\UIFramework\uiWinMgr.exe
C:\Windows\system32\rundll32.exe
C:\Windows\system32\vssvc.exe
C:\Windows\System32\svchost.exe -k swprv
C:\Windows\system32\DllHost.exe
C:\Windows\system32\DllHost.exe
C:\Users\me\Downloads\dds-1.scr
C:\Windows\system32\wbem\wmiprvse.exe

============== Pseudo HJT Report ===============

uStart Page = about:blank
uInternet Settings,ProxyOverride = *.local
uURLSearchHooks: IObit Toolbar: {0bda0769-fd72-49f4-9266-e1fb004f4d8f} - c:\program files\iobit toolbar\ie\4.1\iobitToolbarIE.dll
BHO: IObit Toolbar: {0bda0769-fd72-49f4-9266-e1fb004f4d8f} - c:\program files\iobit toolbar\ie\4.1\iobitToolbarIE.dll
BHO: TmIEPlugInBHO Class: {1ca1377b-dc1d-4a52-9585-6e06050fac53} - c:\program files\trend micro\amsp\module\20004\1.5.1381\6.5.1234\TmIEPlg.dll
BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files\google\googletoolbarnotifier\5.6.5805.1910\swg.dll
BHO: TmBpIeBHO Class: {bbacbafd-fa5e-4079-8b33-00eb9f13d4ac} - c:\program files\trend micro\amsp\module\20002\6.5.1234\6.5.1234\TmBpIe32.dll
TB: IObit Toolbar: {0bda0769-fd72-49f4-9266-e1fb004f4d8f} - c:\program files\iobit toolbar\ie\4.1\iobitToolbarIE.dll
TB: Google Toolbar: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
uRun: [Sidebar] c:\program files\windows sidebar\sidebar.exe /autoRun
uRun: [swg] "c:\program files\google\googletoolbarnotifier\GoogleToolbarNotifier.exe"
uRun: [ehTray.exe] c:\windows\ehome\ehTray.exe
mRun: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime
mRun: [Trend Micro Client Framework] "c:\program files\trend micro\uniclient\uifrmwrk\UIWatchDog.exe"
mRun: [Trend Micro Titanium] c:\program files\trend micro\titanium\uiframework\uiWinMgr.exe -set Silent "1" SplashURL ""
mRun: [SearchSettings] "c:\program files\common files\spigot\search settings\SearchSettings.exe"
IE: Google Sidewiki... - c:\program files\google\google toolbar\component\GoogleToolbarDynamic_mui_en_E11712C84EA7E12B.dll/cmsidewiki.html
DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
Handler: tmbp - {1A77E7DC-C9A0-4110-8A37-2F36BAE71ECF} - c:\program files\trend micro\amsp\module\20002\6.5.1234\6.5.1234\TmBpIe32.dll
Handler: tmpx - {0E526CB5-7446-41D1-A403-19BFE95E8C23} - c:\program files\trend micro\amsp\module\20004\1.5.1381\6.5.1234\TmIEPlg.dll

============= SERVICES / DRIVERS ===============

R2 Amsp;Trend Micro Solution Platform;c:\program files\trend micro\amsp\coreServiceShell.exe [2010-12-28 196320]
R2 Application Updater;Application Updater;c:\program files\application updater\ApplicationUpdater.exe [2010-11-18 386560]
R2 tmevtmgr;tmevtmgr;c:\windows\system32\drivers\tmevtmgr.sys [2010-12-28 64080]
S2 gupdate;Google Update Service (gupdate);c:\program files\google\update\GoogleUpdate.exe [2010-12-31 136176]

=============== Created Last 30 ================

2011-01-05 05:44:59 652296 ----a-w- c:\progra~2\microsoft\ehome\packages\sportstemplate\sportstemplatecore\Microsoft.MediaCenter.Sports.UI.dll
2011-01-05 05:43:54 644360 ----a-w- c:\progra~2\microsoft\ehome\packages\mcespotlight\mcespotlight\SpotlightResources.dll
2011-01-05 05:43:40 416128 ----a-w- c:\progra~2\microsoft\ehome\packages\nettv\browse\NetTVResources.dll
2011-01-01 03:42:52 -------- d-----w- c:\users\me\appdata\local\Google
2010-12-29 04:49:54 -------- d-----w- c:\program files\IObit Toolbar
2010-12-29 04:49:54 -------- d-----w- c:\program files\FreeApps
2010-12-29 04:49:54 -------- d-----w- c:\program files\common files\Spigot
2010-12-29 04:49:54 -------- d-----w- c:\program files\Application Updater
2010-12-29 04:49:51 -------- d-----w- c:\progra~2\FreeApp
2010-12-29 04:49:45 -------- d-----w- c:\progra~2\IObit
2010-12-29 04:45:30 -------- d-----w- c:\users\me\appdata\roaming\IObit
2010-12-29 04:45:29 -------- d-----w- c:\program files\IObit
2010-12-29 01:04:50 -------- d-----w- C:\temp
2010-12-29 00:03:37 92112 ----a-w- c:\windows\system32\drivers\tmtdi.sys
2010-12-29 00:03:32 80464 ----a-w- c:\windows\system32\drivers\tmactmon.sys
2010-12-29 00:03:32 64080 ----a-w- c:\windows\system32\drivers\tmevtmgr.sys
2010-12-29 00:03:32 189520 ----a-w- c:\windows\system32\drivers\tmcomm.sys
2010-12-28 23:55:25 -------- d-----w- c:\program files\Trend Micro
2010-12-28 23:42:55 -------- d-----w- C:\Archive
2010-12-28 22:09:05 -------- d-----w- c:\program files\STOPzilla!
2010-12-28 22:09:05 -------- d-----w- c:\program files\common files\iS3
2010-12-28 22:09:05 -------- d-----w- c:\progra~2\STOPzilla!
2010-12-28 21:12:02 -------- d-----w- c:\progra~2\Norton
2010-12-28 19:21:58 -------- d-----w- c:\progra~2\Trend Micro
2010-12-28 18:55:37 -------- d-----w- c:\users\me\appdata\roaming\Malwarebytes
2010-12-28 18:55:30 -------- d-----w- c:\progra~2\Malwarebytes
2010-12-28 18:55:27 -------- d-----w- c:\program files\Malwarebytes' Anti-Malware
2010-12-28 18:50:16 -------- d-----w- c:\progra~2\MFAData
2010-12-28 18:43:08 -------- d-----w- c:\users\me\appdata\local\Apple Computer
2010-12-28 18:42:06 -------- d-----w- c:\program files\iPod
2010-12-28 18:42:01 -------- d-----w- c:\program files\iTunes
2010-12-28 18:42:01 -------- d-----w- c:\progra~2\{429CAD59-35B1-4DBC-BB6D-1DB246563521}
2010-12-28 18:40:54 -------- d-----w- c:\users\me\{db103f5f-6777-40ac-9b23-a16c8c78751a}
2010-12-28 18:36:18 159744 ----a-w- c:\program files\internet explorer\plugins\npqtplugin7.dll
2010-12-28 18:36:18 159744 ----a-w- c:\program files\internet explorer\plugins\npqtplugin6.dll
2010-12-28 18:36:18 159744 ----a-w- c:\program files\internet explorer\plugins\npqtplugin5.dll
2010-12-28 18:36:18 159744 ----a-w- c:\program files\internet explorer\plugins\npqtplugin4.dll
2010-12-28 18:36:18 159744 ----a-w- c:\program files\internet explorer\plugins\npqtplugin3.dll
2010-12-28 18:36:18 159744 ----a-w- c:\program files\internet explorer\plugins\npqtplugin2.dll
2010-12-28 18:36:18 159744 ----a-w- c:\program files\internet explorer\plugins\npqtplugin.dll
2010-12-28 16:13:35 -------- d-----w- c:\program files\Bonjour
2010-12-28 16:09:22 -------- d-----w- c:\users\me\appdata\local\Apple
2010-12-28 15:42:46 -------- d-sh--w- c:\windows\Installer
2010-12-28 14:50:56 16968 ----a-w- c:\windows\system32\drivers\hitmanpro35.sys
2010-12-28 14:50:40 -------- d-----w- c:\program files\Hitman Pro 3.5
2010-12-28 14:50:12 -------- d-----w- c:\progra~2\Hitman Pro
2010-12-28 13:53:43 2 --shatr- c:\windows\winstart.bat
2010-12-28 13:53:27 -------- d-----w- c:\program files\UnHackMe
2010-12-28 08:35:13 38400 ----a-w- c:\windows\system32\drivers\rixdptsk.sys
2010-12-28 08:35:11 45056 ----a-w- c:\windows\system32\drivers\rimsptsk.sys
2010-12-28 08:35:10 48128 ----a-w- c:\windows\system32\drivers\rimmptsk.sys
2010-12-28 08:26:06 90112 ----a-w- c:\windows\system32\snymsico.dll
2010-12-28 08:26:05 172032 ----a-w- c:\windows\system32\rixdicon.dll
2010-12-28 08:24:56 -------- d-----w- C:\dell
2010-12-28 07:50:02 -------- d-----w- c:\windows\Panther
2010-12-28 07:49:28 -------- d-sh--w- C:\Boot
2010-12-28 07:43:57 -------- d-----w- c:\windows\system32\OEM

==================== Find3M ====================

2010-11-30 01:38:30 94208 ----a-w- c:\windows\system32\QuickTimeVR.qtx
2010-11-30 01:38:30 69632 ----a-w- c:\windows\system32\QuickTime.qts

============= FINISH: 14:52:17.99 ===============



Thank you thank you thank you!

Attached Files



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#2 gringo_pr

gringo_pr

    Bleepin Gringo


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Posted 14 January 2011 - 03:27 AM

Hello and Welcome to the forums!

My name is Gringo and I'll be glad to help you with your computer problems.

Somethings to remember while we are working together.

  • Do not run any other tool untill instructed to do so!
  • Please Do not Attach logs or put in code boxes.
  • Tell me about any problems that have occurred during the fix.
  • Tell me of any other symptoms you may be having as these can help also.
  • Do not run anything while running a fix.


We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

Click on the Watch Topic Button and select Immediate Notification and click on proceed, this will help you to get notified faster when I have replied and make the cleaning process faster.


In order for me to see the status of the infection I will need a new set of logs to start with.

Please print out or make a copy in notpad of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.

DeFogger:

  • Please download DeFogger to your desktop.

    Double click DeFogger to run the tool.
  • The application window will appear
  • Click the Disable button to disable your CD Emulation drivers
  • Click Yes to continue
  • A 'Finished!' message will appear
  • Click OK
  • DeFogger may ask you to reboot the machine, if it does - click OK
Do not re-enable these drivers until otherwise instructed.

Download DDS:

  • Please download DDS by sUBs from one of the links below and save it to your desktop:

    Posted Image
    Download DDS and save it to your desktop

    Link1
    Link2
    Link3

    Please disable any anti-malware program that will block scripts from running before running DDS.

    • Double-Click on dds.scr and a command window will appear. This is normal.
    • Shortly after two logs will appear:
    • DDS.txt
    • Attach.txt
  • A window will open instructing you save & post the logs
  • Save the logs to a convenient place such as your desktop
  • Copy the contents of both logs & post in your next reply





Scan With RKUnHooker

  • Please Download Rootkit Unhooker Save it to your desktop.
  • Now double-click on RKUnhookerLE.exe to run it.
  • Click the Report tab, then click Scan.
  • Check (Tick) Drivers, Stealth,. Uncheck the rest. then Click OK.
  • Wait till the scanner has finished and then click File, Save Report.
  • Save the report somewhere where you can find it. Click Close.
Copy the entire contents of the report and paste it in a reply here.

Note** you may get this warning it is ok, just ignore

"Rootkit Unhooker has detected a parasite inside itself!
It is recommended to remove parasite, okay?"


"just click on Cancel, then Accept".


information and logs:

  • In your next post I need the following

  • .logs from DDS
  • log from RKUnHooker
  • let me know of any problems you may have had

Gringo

I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#3 gringo_pr

gringo_pr

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Posted 17 January 2011 - 01:08 AM

Hello

three day bump

It has been Three days since my last post.

  • do you still need help with this?
  • do you need more time?
  • are you having problems following my instructions?
  • if after 48hrs you have not replied to this thread then it will have to be closed!

Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#4 gringo_pr

gringo_pr

    Bleepin Gringo


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Posted 20 January 2011 - 08:18 AM

Due to the lack of feedback, this topic is now closed.In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days.
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University




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