Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Malware


  • Please log in to reply
24 replies to this topic

#1 armadaforever

armadaforever

  • Members
  • 18 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:03:15 PM

Posted 08 January 2011 - 10:22 AM

Hello everyone!

Basically I have recently had ANTIMALWARE DOCTOR on my laptop and I looked through some forums on here and I think I managed to get rid of it however a couple of months later it has reappeared and now it is worse than ever it redirects my browser and keeps saying I have virus infections and I also keep getting windows security alerts popping up and various other annoying things which I haven’t seen before. I have tried to remove it again but now when I try use RKILL it instantly shows a blue screen with some writing on it for about a second shuts my laptop down and then reboots when I try run MALWAREBYTES' the same things happens halfway through. So I don’t really know what to do and I would appreciate the help so much to get rid of it for good so I hopefully don’t have to take my laptop to get repaired and probably ripped off. Any help or suggestions would be brilliant. Oh and I apparently had TROJAN.SASFIS as well and I used these forums to remove it whether it was real or ANTIMALWARE DOCTOR I don't know?

Thank you

Paul.

Edited by hamluis, 08 January 2011 - 11:36 AM.
Moved from Vista forum to Am I Infected ~ Hamluis.


BC AdBot (Login to Remove)

 


#2 doinmeedin

doinmeedin

  • Members
  • 455 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:UK
  • Local time:04:15 PM

Posted 08 January 2011 - 10:54 AM

Try running MBAM in Safe Mode first then reboot into normal mode then, Click this link http://www.superantispyware.com/ and try and running this, scroll down the page to the bottom and you will see SUPERAntiSpyware Online Safe Scan cliclk on this and run it as it is an online scanner, see if that helps !

If life is not an option then why are we not given the option in the first place !


#3 armadaforever

armadaforever
  • Topic Starter

  • Members
  • 18 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:03:15 PM

Posted 08 January 2011 - 10:56 AM

Thanks for that i'll give it a go!

#4 armadaforever

armadaforever
  • Topic Starter

  • Members
  • 18 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:03:15 PM

Posted 08 January 2011 - 11:11 AM

It looked as if SAFEMODE was going to load but it crashed after a lot writing appeared the screen went blank and my cursor appeared then the laptop shutdown and restarted but it crashed again and on the third attepmt it still wouldnt load safe mode so I have started it normally again. (If you cant tell Im no an expert with computers)

#5 doinmeedin

doinmeedin

  • Members
  • 455 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:UK
  • Local time:04:15 PM

Posted 08 January 2011 - 01:48 PM

Can you actually boot the PC in Normal Mode, if so then click the link in #2 post and do as i said, run SUPERAntiSpyware Online Safe Scan this scans your PC online for you !
P.S Don't bother with MBAM !

Edited by doinmeedin, 08 January 2011 - 01:50 PM.

If life is not an option then why are we not given the option in the first place !


#6 doinmeedin

doinmeedin

  • Members
  • 455 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:UK
  • Local time:04:15 PM

Posted 08 January 2011 - 01:57 PM

Let me know how you get on.
If that dosen't work then I suggest that you wait until one of the mods or more experienced members of staff get around to sorting you out !
Also next time you post please give more info about your PC i:e Vista 32bit and so on !

Edited by doinmeedin, 08 January 2011 - 02:02 PM.

If life is not an option then why are we not given the option in the first place !


#7 armadaforever

armadaforever
  • Topic Starter

  • Members
  • 18 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:03:15 PM

Posted 08 January 2011 - 02:21 PM

I have done what you said and SUPERANTISPYWARE has detected quite a few things so I have followed the instructions SUPERANTISPYWARE gives and my computer rebooted and so far so good no problems so I will have to see how this goes. Thanks for the help! (I will remember to add more detail) :-)

#8 doinmeedin

doinmeedin

  • Members
  • 455 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:UK
  • Local time:04:15 PM

Posted 08 January 2011 - 03:08 PM

Good i'm glad we got you up and running again, also while your at it here's another good link http://www.bleepingcomputer.com/forums/topic78386.html with some real good tutorials in it for you to go through and will help you keeep your PC clean and to running well !

Good Luck !

If life is not an option then why are we not given the option in the first place !


#9 armadaforever

armadaforever
  • Topic Starter

  • Members
  • 18 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:03:15 PM

Posted 08 January 2011 - 03:30 PM

Sadly just doing some work and got redirected again and safemode still will not boot so there is still something not quite right sadly?!

#10 doinmeedin

doinmeedin

  • Members
  • 455 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:UK
  • Local time:04:15 PM

Posted 08 January 2011 - 04:00 PM

Here's another online scanner for you to try http://www.eset.com/online-scanner if this dosen't help, you will have to wait for one of the more experienced members of staff to run you through a full malware removal tutorial !

If life is not an option then why are we not given the option in the first place !


#11 armadaforever

armadaforever
  • Topic Starter

  • Members
  • 18 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:03:15 PM

Posted 09 January 2011 - 07:37 AM

I ran that scanner and again it picked up a few Trojans which is great but my laptop still wont start in safe mode and I am still getting redirected! What can I try now?

Edited by armadaforever, 09 January 2011 - 08:02 AM.


#12 boopme

boopme

    To Insanity and Beyond


  • Global Moderator
  • 72,740 posts
  • ONLINE
  •  
  • Gender:Male
  • Location:NJ USA
  • Local time:11:15 AM

Posted 09 January 2011 - 10:06 PM

Hello, can you post the SAS and ESET log.
SAS:
To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.

ESET:
Copy and paste the contents of ESETScan.txt in your next reply.
Note: A log.txt file will also be created and automatically saved in the C:\Program Files\EsetOnlineScanner\ folder.
If you did not save the ESETScan log, click Posted Image > Run..., then type or copy and paste everything in the code box below into the Open dialogue box:

C:\Program Files\ESET\EsetOnlineScanner\log.txt
  • Click Ok and the scan results will open in Notepad.
  • Copy and paste the contents of log.txt in your next reply.



Next ,in Normal mode:
>>>> Download this file and doubleclick on it to run it. Allow the information to be merged with the registry.

RKill....

Download and Run RKill
  • Please download RKill by Grinler from one of the 4 links below and save it to your desktop.

    Link 1
    Link 2
    Link 3
    Link 4

  • Before we begin, you should disable your anti-malware softwares you have installed so they do not interfere RKill running as some anti-malware softwares detect RKill as malicious. Please refer to this page if you are not sure how.
  • Double-click on Rkill on your desktop to run it. (If you are using Windows Vista, please right-click on it and select Run As Administrator)
  • A black screen will appear and then disappear. Please do not worry, that is normal. This means that the tool has been successfully executed.
  • If nothing happens or if the tool does not run, please let me know in your next reply

Do not reboot your computer after running rkill as the malware programs will start again. Or if rebooting is required run it again.


If you continue having problems running rkill.com, you can download iExplore.exe or eXplorer.exe, which are renamed copies of rkill.com, and try them instead.

Next run MBAM (MalwareBytes):

Please download Malwarebytes Anti-Malware and save it to your desktop.
Download Link 1
Download Link 2MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
    For instructions with screenshots, please refer to the How to use Malwarebytes' Anti-Malware Guide.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Troubleshoot Malwarebytes' Anti-Malware



Now let's see if we can fix Safe Mode.
SUPERAntiSypware has a built in "Repairs" feature to fix policy restrictions and certain Windows settings which are sometimes targeted by malware infection. launch SUPERAntiSypware.
  • Click the Preferences button.
  • Click the Repairs tab.
  • Click on (highlight) "Repair broken SafeBoot key" and then click the Repair button.
  • You may be asked to reboot your computer for the changes to take effect.


POST 3 LOGS

Edited by boopme, 09 January 2011 - 10:11 PM.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#13 armadaforever

armadaforever
  • Topic Starter

  • Members
  • 18 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:03:15 PM

Posted 10 January 2011 - 08:14 AM

Thank you I'll get on with that right away!

#14 armadaforever

armadaforever
  • Topic Starter

  • Members
  • 18 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:03:15 PM

Posted 10 January 2011 - 03:50 PM

Hi there is is my log for SAS I had to run it again because when I ran it from the link above which another user posted I didnt save the log so I ran it again with your advice and this is what it came out.

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 01/10/2011 at 05:30 PM

Application Version : 4.44.1000

Core Rules Database Version : 6002
Trace Rules Database Version: 3814

Scan type : Complete Scan
Total Scan Time : 01:47:19

Memory items scanned : 908
Memory threats detected : 0
Registry items scanned : 9592
Registry threats detected : 0
File items scanned : 114002
File threats detected : 7

Adware.Tracking Cookie
media.buto.tv [ C:\Users\Paul\AppData\Roaming\Macromedia\Flash Player\#SharedObjects\YDMM78QN ]
stat.easydate.biz [ C:\Users\Paul\AppData\Roaming\Macromedia\Flash Player\#SharedObjects\YDMM78QN ]
ec.atdmt.com [ C:\Windows\System32\config\systemprofile\AppData\Roaming\Macromedia\Flash Player\#SharedObjects\PRD5BXT3 ]
media.mtvnservices.com [ C:\Windows\System32\config\systemprofile\AppData\Roaming\Macromedia\Flash Player\#SharedObjects\PRD5BXT3 ]
spe.atdmt.com [ C:\Windows\System32\config\systemprofile\AppData\Roaming\Macromedia\Flash Player\#SharedObjects\PRD5BXT3 ]
C:\Windows\System32\config\systemprofile\AppData\Roaming\Microsoft\Windows\Cookies\system@www.cpcadnet[1].txt
C:\Windows\System32\config\systemprofile\AppData\Roaming\Microsoft\Windows\Cookies\system@www.cpcadnet[2].txt


I don't have a log file for ESET and RKILL wont work it just shuts my laptop down with the first 4 links but with the iExplore.exe the laptop does not shut down but just does not do anything.

My SUPERANTISPYWARE does not have the "Repair broken SafeBoot key" it just has REPAIR BROKEN NETWORK CONNECTION (WINSOCK LSP CHAIN) there are various other options but that is the only one that starts with REPAIR.

Edited by armadaforever, 10 January 2011 - 03:53 PM.


#15 boopme

boopme

    To Insanity and Beyond


  • Global Moderator
  • 72,740 posts
  • ONLINE
  •  
  • Gender:Male
  • Location:NJ USA
  • Local time:11:15 AM

Posted 10 January 2011 - 04:08 PM

Ok, let's see if we can get Safe mode to run.

Please download and run SafeBootKeyRepair.exe.

Once it has completed, please try booting into Safe Mode.

Now Reboot into Safe Mode with Networking
How to enter safe mode(XP/Vista)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode with Networking using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.


>>>> Download this file and doubleclick on it to run it. Allow the information to be merged with the registry.

RKill....

Download and Run RKill
  • Please download RKill by Grinler from one of the 4 links below and save it to your desktop.

    Link 1
    Link 2
    Link 3
    Link 4

  • Before we begin, you should disable your anti-malware softwares you have installed so they do not interfere RKill running as some anti-malware softwares detect RKill as malicious. Please refer to this page if you are not sure how.
  • Double-click on Rkill on your desktop to run it. (If you are using Windows Vista, please right-click on it and select Run As Administrator)
  • A black screen will appear and then disappear. Please do not worry, that is normal. This means that the tool has been successfully executed.
  • If nothing happens or if the tool does not run, please let me know in your next reply

Do not reboot your computer after running rkill as the malware programs will start again. Or if rebooting is required run it again.


If you continue having problems running rkill.com, you can download iExplore.exe or eXplorer.exe, which are renamed copies of rkill.com, and try them instead.



Next run MBAM (MalwareBytes):

Please download Malwarebytes Anti-Malware and save it to your desktop.
Download Link 1
Download Link 2MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
    For instructions with screenshots, please refer to the How to use Malwarebytes' Anti-Malware Guide.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Troubleshoot Malwarebytes' Anti-Malware
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users