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RE: no connection to the internet


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8 replies to this topic

#1 maxson

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Posted 08 January 2011 - 12:51 AM

hello I I did a malware scan the other day computer was acting really funny came back with 4 Items infected dpj.exe memory process 4028 messenger.exe and I don't even have messenger never have? and also this one was odd it said Microsoft 3.6 sp8.exe so malware removed it said I rebooted and I cannot connect to the internet now no matter what my provider tried changing IP address and reset my modem to default and I thought maybe the network card was bad or the Ethernet cable tried two different pci cards and a new Ethernet cable but It still says you have little or no connection to the internet click repair now to solve this issue when I do It doesn't do nothing says network unable to renew IP address contact network provider I did they tried to change it ipconfig_ ping or something like that still fails they think its has a virus or something question is how do I run anything that would resolve this with no connection is there such a tool it boots fine and and scoots around fine offline And I just did this install 2 months ago XP sp3 any I ideas I don't want to do a re install cant afford it guy robbed me on my last one need this computer for school so I am using my old 2000 gateway now and its a turtle but I am not sure what to this all happened right after malware said it removed those files HELP

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#2 cryptodan

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Posted 08 January 2011 - 12:54 AM

What did you scan with, and if so can you post the logs of those scans?

#3 maxson

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Posted 08 January 2011 - 01:21 AM

What did you scan with, and if so can you post the logs of those scans?malwarebyte the 1.5 somthing it was uptodate when I did it I can hook the other one up comp and see if I can find them I just started uninstalling stuff after it wouldnt connect to try and figure out why I will see if can find them



#4 maxson

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Posted 08 January 2011 - 02:09 PM

I am using norton 360 found these iCategory: Resolved Security Risks
Date & Time,Risk,Activity,Status,Recommended Action
1/5/2011 5:48 AM,Low,Tracking Cookies detected by Virus scanner,Removed,Resolved - No Action
1/4/2011 5:07 AM,Low,Tracking Cookies detected by Virus scanner,Removed,Resolved - No Action
1/2/2011 5:25 PM,Low,Tracking Cookies detected by Virus scanner,Removed,Resolved - No Action
1/2/2011 1:35 PM,Low,Tracking Cookies detected by Virus scanner,Removed,Resolved - No Action
1/2/2011 9:21 AM,High,a0001811.exe (Bloodhound.MalPE) detected by Auto-Protect,Quarantined,Resolved - No Action
1/1/2011 3:11 AM,Low,Tracking Cookies detected by Virus scanner,Removed,Resolved - No Action
1/1/2011 1:16 AM,High,Trojan.Gen detected by Virus scanner,Quarantined,Resolved - No Actionn the history log if thiCategory: Quarantine
Date & Time,Risk,Activity,Status,Recommended Action
1/2/2011 9:21 AM,High,a0001811.exe (Bloodhound.MalPE) detected by Auto-Protect,Quarantined,Resolved - No Action
1/1/2011 1:16 AM,High,Trojan.Gen detected by Virus scanner,Quarantined,Resolved - No Actions helps just wont let me connect what to do anybody?

#5 cryptodan

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Posted 08 January 2011 - 04:38 PM

Please follow this guide: Preparation Guide to get assistance from the MRT Team. After you do that post a link here so we can close this one.

#6 maxson

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Posted 09 January 2011 - 05:27 AM

I have read through the directions to receive help looks like I need to download some programs from the net that's my problem I cant connect unless there is a way to get these over to the computer I need help with no connection to internet and for sure its not network card or Ethernet cord it is infected somewhere so I don't know if there is much I can do without being able to connect even if I try a clean install don't I have to be connected somehow to the net I am new at this but I do have a virgin copy of xp Sp 3 ISO can I burn that to disc and try to reinstall windows or do I have to have a connection to do this?

#7 cryptodan

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Posted 09 January 2011 - 06:01 PM

You can use a flashdrive to move the files over to the non-functioning computer.

#8 maxson

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Posted 10 January 2011 - 01:23 AM

You can use a flashdrive to move the files over to the non-functioning computer.

right on I will get one this morning should have a post in by mon afternoon thank you.

#9 Orange Blossom

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Posted 12 January 2011 - 08:28 PM

Hello,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/topic372473.html you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :cherry:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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