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Windows Doesn't always start


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#1 toadfreak

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Posted 07 January 2011 - 10:52 PM

There are multiple problems on my computer right now, but I'll start with the first one. When I start my computer it gives me the first "Windows XP" screen. Then the blue screen is SUPPOSED to come on where I can log in with my password. Most of the time the screen goes black and the only thing there is my arrow cursor. I have to hold the on button in until the computer shuts down and start over. After multiple tries, I can get to the blue screen and log on. After I'm on, I have other problems, but let's see if I can get an answer for this one first!!!! Oh! I can get on okay in Safe Mode. this is getting frustrating!

Edited by hamluis, 09 January 2011 - 09:08 PM.
Moved from XP to Am I Infected ~ Hamluis.


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#2 cryptodan

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Posted 07 January 2011 - 11:28 PM

Hello,

And welcome to BleepingComputer.com, before we can assist you with your question of: Am I infected? You will need to perform the following tasks and post the logs of each if you can.

Malwarebytes Anti-Malware

Please download Malwarebytes Anti-Malware and save it to your desktop.
Download Link 1
Download Link 2MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.

  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
    For instructions with screenshots, please refer to the How to use Malwarebytes' Anti-Malware Guide.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Full Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.


Start the computer up in Safe Mode with Networking and do the above. Only with a quick scan though.

#3 hamluis

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Posted 08 January 2011 - 08:54 AM

FWIW: Black Screen (fixmbr) - http://support.microsoft.com/?scid=kb;en-us;314503 and Dells and Fixmbr Command - http://en.community.dell.com/support-forums/software-os/f/3524/p/19304465/19589396.aspx

Louis

#4 toadfreak

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Posted 09 January 2011 - 06:54 PM

Malwarebytes' Anti-Malware 1.50.1.1100
www.malwarebytes.org

Database version: 5488

Windows 5.1.2600 Service Pack 3
Internet Explorer 7.0.5730.13

1/9/2011 2:10:17 PM
mbam-log-2011-01-09 (14-10-17).txt

Scan type: Full scan (C:\|)
Objects scanned: 318087
Time elapsed: 1 hour(s), 31 minute(s), 2 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 1
Registry Keys Infected: 4
Registry Values Infected: 0
Registry Data Items Infected: 4
Folders Infected: 3
Files Infected: 21

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
c:\documents and settings\Dayle\application data\Sun\ndtpak2.dll (Trojan.Agent) -> Delete on reboot.

Registry Keys Infected:
HKEY_CLASSES_ROOT\CLSID\{7FD9490F-B669-43BE-829C-F0D7DE18AE22} (Trojan.Agent) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Active Setup\Installed Components\{7FD9490F-B669-43BE-829C-F0D7DE18AE22} (Trojan.Agent) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{52794457-AF6C-4C50-9DEF-F2E24F4C8889} (PUP.WhiteSmoke) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\GoogleUpdateBeta (Backdoor.IRCBot) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap\Domains\se-2011-download.com\http (Hijack.TrustedZone) -> Bad: (2) Good: (4) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap\Domains\se-2011-payment.com\http (Hijack.TrustedZone) -> Bad: (2) Good: (4) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap\Domains\se-2011-download.com\http (Hijack.TrustedZone) -> Bad: (2) Good: (4) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap\Domains\se-2011-payment.com\http (Hijack.TrustedZone) -> Bad: (2) Good: (4) -> Quarantined and deleted successfully.

Folders Infected:
c:\documents and settings\networkservice.nt authority\application data\whitesmoketoolbar (PUP.WhiteSmoke) -> Quarantined and deleted successfully.
c:\documents and settings\networkservice.nt authority\application data\whitesmoketoolbar\weather (PUP.WhiteSmoke) -> Quarantined and deleted successfully.
c:\documents and settings\Dayle\application data\whitesmoketranslator (PUP.WhiteSmoke) -> Quarantined and deleted successfully.

Files Infected:
c:\documents and settings\Dayle\application data\Sun\ndtpak2.dll (Trojan.Agent) -> Delete on reboot.
c:\documents and settings\Dayle\local settings\Temp\quwklmx.exe (Trojan.Dropper) -> Quarantined and deleted successfully.
c:\documents and settings\Dayle\local settings\Temp\hkvsp.exe (Adware.Agent) -> Quarantined and deleted successfully.
c:\WINDOWS\system32\certstore.dat (Trojan.Agent) -> Quarantined and deleted successfully.
c:\WINDOWS\system32\winset.ini (Malware.Trace) -> Quarantined and deleted successfully.
c:\documents and settings\Dayle\stsf.bat (Malware.Trace) -> Quarantined and deleted successfully.
c:\documents and settings\Dayle\application data\Sun\cetw.txt (Malware.Trace) -> Quarantined and deleted successfully.
c:\documents and settings\networkservice.nt authority\application data\whitesmoketoolbar\dtx.ini (PUP.WhiteSmoke) -> Quarantined and deleted successfully.
c:\documents and settings\networkservice.nt authority\application data\whitesmoketoolbar\exeArgs.xml (PUP.WhiteSmoke) -> Quarantined and deleted successfully.
c:\documents and settings\networkservice.nt authority\application data\whitesmoketoolbar\guid.dat (PUP.WhiteSmoke) -> Quarantined and deleted successfully.
c:\documents and settings\networkservice.nt authority\application data\whitesmoketoolbar\preferences.dat (PUP.WhiteSmoke) -> Quarantined and deleted successfully.
c:\documents and settings\networkservice.nt authority\application data\whitesmoketoolbar\stat.log (PUP.WhiteSmoke) -> Quarantined and deleted successfully.
c:\documents and settings\networkservice.nt authority\application data\whitesmoketoolbar\stats.dat (PUP.WhiteSmoke) -> Quarantined and deleted successfully.
c:\documents and settings\networkservice.nt authority\application data\whitesmoketoolbar\uninstallie.dat (PUP.WhiteSmoke) -> Quarantined and deleted successfully.
c:\documents and settings\networkservice.nt authority\application data\whitesmoketoolbar\uninstallstatie.dat (PUP.WhiteSmoke) -> Quarantined and deleted successfully.
c:\documents and settings\networkservice.nt authority\application data\whitesmoketoolbar\weatherbutton_prefs.xml (PUP.WhiteSmoke) -> Quarantined and deleted successfully.
c:\documents and settings\networkservice.nt authority\application data\whitesmoketoolbar\weather\5dba9c45c9cdafc46579a8143e6477fc (PUP.WhiteSmoke) -> Quarantined and deleted successfully.
c:\documents and settings\networkservice.nt authority\application data\whitesmoketoolbar\weather\b2be8b8f79471ab5db6d3774e063ed80 (PUP.WhiteSmoke) -> Quarantined and deleted successfully.
c:\documents and settings\networkservice.nt authority\application data\whitesmoketoolbar\weather\forecasts_cache.xml (PUP.WhiteSmoke) -> Quarantined and deleted successfully.
c:\documents and settings\networkservice.nt authority\application data\whitesmoketoolbar\weather\observations_cache.xml (PUP.WhiteSmoke) -> Quarantined and deleted successfully.
c:\documents and settings\Dayle\application data\whitesmoketranslator\stat.log (PUP.WhiteSmoke) -> Quarantined and deleted successfully.

#5 cryptodan

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Posted 10 January 2011 - 02:09 PM

Please follow the instructions in ==>This Guide<==.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include the link to this topic in your new topic and a description of your computer issues and what you have done to resolve them.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

Once you have created the new topic, please reply back here with a link to the new topic.




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