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svchost.exe malware infection please help


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2 replies to this topic

#1 cll19

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Posted 07 January 2011 - 09:31 PM

Hi to everyone.
I am new to this website and clearly I have a problem that I need help fixing. My Dell laptop which runs Microsoft XP professional edition has been infected with some various malwares or so I assume. Everytime I get on the internet I am either redirected to random websites or I am sent to websites that tell me I have an infection and I need to buy their software. Microsoft keeps telling me I either have a svchost.exe error or a win32 error. Both appear regularly. My Norton Internet anti-virus as well as myu mcafee internet anti-virus both are unable to connect to the internet for the regular updates even when I am on the internet. When i run a scan it says my ports are not confugured properly. I would assume this is another malware. Does anyone have any suggestions as to how I can fix this problem. I would really appreciate some help and guidance in this area.

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#2 bigalexe

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Posted 07 January 2011 - 09:43 PM

Sounds like you have a fake antivirus which has been a rather Virulent problem of late. I suggest using Malwarebytes to remove it, if you are unable to get that installed you would need to manually remove the infection from Safe Mode. Manual removal instructions for most of these infections can be found by Googling EXACTLY the name of the fake antivirus you have.
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#3 Orange Blossom

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Posted 08 January 2011 - 09:01 PM

Hello,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/topic372208.html you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :cherry:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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