Posted 07 January 2011 - 05:26 PM
My daughter has a Dell inspiron mini netbook. OS is Windows XP service pack 3. She recently had an infection by both SystemTool 2011 and a Googleredirect virus.
I am fairly confident that I have now cleared these using a combination of Malwarebytes MBAM, Avast Antivirus, Kaspersky TDSSKiller, ESET online scanner and Panda online scanner. I have also checked in start up manager for odd looking processes and in add/remove programmes for ones that should not be there and have removed some items known to be connected to these infections. All my scans are now showing clean.
However, I cannot access System Restore - when I dble click on the icon the window comes up, but with no content in the pane (all white). All I can do with it is open/close and minimise/maximise.
Might I have deleted something critical in my cleaning efforts? If so, how can I get it back? I have no immediate use for System Restore, but would not want to be without the function for ever.
Any help would be gratefully received.