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FALSE: HP Ink notification problem


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#1 mkewavefan97

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Posted 07 January 2011 - 12:30 PM

Hello person viewing this,

I have the HP Photosmart D7260 and every time I try to print something I get this pop-up that says that I need to insert another magenta ink cartridge because it is running low. But the printer doesn't really know that I inserted a fresh one a while ago. I pulled up the ink gauges on the printer and my computer and they both read that the Magenta ink cartridge and because I physically inserted a fresh ink cartridge.

Bottom line, whenever I hit file>print and hit ok to print the document, I get this pop up (see image below)

file:///C:/Users/Stevan/Pictures/Printer%20problem.jpg

*NOTE: If you cannot see the image, it is a dialog box that says

"To print in color install the following cartridges:
Magenta
To print with black ink only click black only. To begin printing on certain products, press the resume button on the printer control panel. The printer will replace colors with Grayscale.
To cancel press the cancel button on the printer. If the empty cartridge is not replaced soon, all printing will stop. "


If anyone knows how to stop this annoying dialog box please comment with a solution to fix it.

mkewavefan97

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#2 Queen-Evie

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Posted 07 January 2011 - 03:57 PM

Have you removed the cartridge and put it back in? This is the only thing I can think of to tell you to try.

#3 mkewavefan97

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Posted 07 January 2011 - 09:56 PM

Just tried that and it still does the same thing.

#4 hamluis

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Posted 08 January 2011 - 03:19 PM

I would uninstall all...all HP software installed with that printer...and then reinstall it. Could be damaged, making it flaky.

Actually, I would also delete/uninstall/disconnect the printer and just set it up anew, after rebooting the system.

Louis

#5 mkewavefan97

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Posted 09 January 2011 - 08:04 PM

Thanks for the advice.




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