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Registry virus scanner, search engine redirect and blue screen


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#1 lmills3142

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Posted 07 January 2011 - 09:48 AM

OK, I think the problem started on December 1st or 2nd and I have been stubbornly trying to remove this with my virus software and malwarebytes. I had brought my son to work with me for the day and he spent all day on facebook and clicking on links associated with it. Later that evening I found the computer locked up. The computer is a laptop I use at my shop and I have quite a few other regular people that come thru the shop that use it to look stuff up. So it's hard to pin down exactly when it happened.

Anyway, since then I have been constantly getting "registry virus scanner" pop-ups, a pop up for a wal-mart gift card and some google money scam window that won't close unless I shut down whatever I'm using for the internet, either firefox or internet explorer. Along with that my malwarebytes will not update and the only way I can get my virus software (microsoft security essentials) to update is if I go directly to the site and download it. Every time I download and update for the virus software it catches a trojan or 2, then by the next day the problem is back to where I started.

I also get the blue screen of death occasionally along with a message when I go to log in that says "The Group Policy Client failed the log in and access is denied." At that point I have to restart the computer to get it to log in. The last time I tried updating malwarebytes, this morning, I got an error message of "PROGRAM_ERROR_UPDATING (5, 0, Create File). I'm trying to think if there is anything I may have missed, but I can't think of anything at this time


Thanks in advance for any help

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#2 lmills3142

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Posted 07 January 2011 - 09:51 AM

Sorry, I think I somehow posted this in the wrong forum

#3 Budapest

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Posted 18 January 2011 - 04:19 PM

New topic: http://www.bleepingcomputer.com/forums/topic374176.html

Now that your log is properly posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Removal Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the Malware Removal Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the Malware Removal Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the Malware Removal Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MR Team member is already assisting you and not open the thread to respond.

To avoid confusion, I am closing this topic.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw




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