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Windows has recovered from an unexpected shutdown?


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18 replies to this topic

#1 Orange Milk

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Posted 06 January 2011 - 08:42 PM

A couple months ago I made a thread about building a future computer. Well, the time has passed and besides Ubuntu not having driver support for the 6850, the only thing that's a little concerning is that whenever I leave my computer on for 4-5 hours, it will restart randomly. I haven't overclocked anything, so I really don't think heat is an issue. Also, all the internal fans seem to be running well. I have a dual-boot setup with Win 7 and Ubuntu, with a third partition acting as a storage. I suspect that maybe because the power supply is at the bottom of the PC and the PC is on a small rug that might have something to do with it, but I really doubt that. I'm pretty sure I have all, or at least all needed up-to-date drivers.

Soo.. Any assistance is appreciate. Most of the time the restarting occurs when I'm not by the computer.

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#2 caperdog

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Posted 06 January 2011 - 09:22 PM

are there any clues in the event viewer ?

#3 Orange Milk

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Posted 07 January 2011 - 10:15 PM

Uhh.. Well I have this as the problem details:
(Yeah my username is just 'L'.)

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 3b
BCP1: 00000000C0000005
BCP2: FFFFF880056C8817
BCP3: FFFFF88007C18900
BCP4: 0000000000000000
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\010711-21340-01.dmp
C:\Users\L\AppData\Local\Temp\WER-25708-0.sysdata.xml

Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt


Hope that helps!

#4 caperdog

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Posted 08 January 2011 - 11:36 AM

there is a guide here http://www.bleepingcomputer.com/forums/topic74712.html on blue screen. you will have to disable auto restart to view the blue screen ( also in guide ) . this should give you more info on what is happening.

#5 hamluis

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Posted 08 January 2011 - 11:58 AM

The link to the BSOD guide...is dated and should not be followed. At the time developed, it was the best guidance many of us used for reviewing possible causes of BSODs.

It's a bit different today :).

Let's try this.

Download/install BlueScreenView, http://www.nirsoft.net/utils/blue_screen_view.html.

Double-click BlueScreenView.exe file.

When scanning is done, Edit/Select All...then File/Save Selected Items.

Save the report as BSOD.txt.

Open BSOD.txt in Notepad, copy all content and paste it into your next reply.

Louis

FWIW, http://social.answers.microsoft.com/Forums/en-US/w7repair/thread/d900f70b-6f71-43b3-9dee-0ddab0516c60#92dc0e75-457e-408c-9834-c023aed36ebc

#6 Orange Milk

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Posted 08 January 2011 - 12:55 PM

Alrighty, then. Here it is:

==================================================
Dump File : 010711-21340-01.dmp
Crash Time : 1/7/2011 10:10:20 PM
Bug Check String : SYSTEM_SERVICE_EXCEPTION
Bug Check Code : 0x0000003b
Parameter 1 : 00000000`c0000005
Parameter 2 : fffff880`056c8817
Parameter 3 : fffff880`07c18900
Parameter 4 : 00000000`00000000
Caused By Driver : atikmdag.sys
Caused By Address : atikmdag.sys+90817
File Description :
Product Name :
Company :
File Version :
Processor : x64
Computer Name :
Full Path : C:\Windows\Minidump\010711-21340-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7600
Dump File Size : 275,632
==================================================

==================================================
Dump File : 010711-16941-01.dmp
Crash Time : 1/7/2011 9:57:51 PM
Bug Check String : SYSTEM_SERVICE_EXCEPTION
Bug Check Code : 0x0000003b
Parameter 1 : 00000000`c0000005
Parameter 2 : fffff880`056ae817
Parameter 3 : fffff880`0828e900
Parameter 4 : 00000000`00000000
Caused By Driver : atikmdag.sys
Caused By Address : atikmdag.sys+90817
File Description :
Product Name :
Company :
File Version :
Processor : x64
Computer Name :
Full Path : C:\Windows\Minidump\010711-16941-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7600
Dump File Size : 275,632
==================================================

==================================================
Dump File : 010611-23836-01.dmp
Crash Time : 1/6/2011 8:18:01 PM
Bug Check String : SYSTEM_SERVICE_EXCEPTION
Bug Check Code : 0x0000003b
Parameter 1 : 00000000`c0000005
Parameter 2 : fffff880`05720817
Parameter 3 : fffff880`06ead900
Parameter 4 : 00000000`00000000
Caused By Driver : atikmdag.sys
Caused By Address : atikmdag.sys+90817
File Description :
Product Name :
Company :
File Version :
Processor : x64
Computer Name :
Full Path : C:\Windows\Minidump\010611-23836-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7600
Dump File Size : 275,632
==================================================

==================================================
Dump File : 010611-17737-01.dmp
Crash Time : 1/6/2011 8:05:16 PM
Bug Check String : SYSTEM_SERVICE_EXCEPTION
Bug Check Code : 0x0000003b
Parameter 1 : 00000000`c0000005
Parameter 2 : fffff880`05734817
Parameter 3 : fffff880`0629f900
Parameter 4 : 00000000`00000000
Caused By Driver : atikmdag.sys
Caused By Address : atikmdag.sys+90817
File Description :
Product Name :
Company :
File Version :
Processor : x64
Computer Name :
Full Path : C:\Windows\Minidump\010611-17737-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7600
Dump File Size : 275,632
==================================================

==================================================
Dump File : 123110-17784-01.dmp
Crash Time : 12/31/2010 2:00:51 PM
Bug Check String : SYSTEM_SERVICE_EXCEPTION
Bug Check Code : 0x0000003b
Parameter 1 : 00000000`c0000005
Parameter 2 : fffff880`05779817
Parameter 3 : fffff880`047b1900
Parameter 4 : 00000000`00000000
Caused By Driver : atikmdag.sys
Caused By Address : atikmdag.sys+90817
File Description :
Product Name :
Company :
File Version :
Processor : x64
Computer Name :
Full Path : C:\Windows\Minidump\123110-17784-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7600
Dump File Size : 275,632
==================================================

==================================================
Dump File : 122910-15771-01.dmp
Crash Time : 12/29/2010 4:51:43 PM
Bug Check String : SYSTEM_SERVICE_EXCEPTION
Bug Check Code : 0x0000003b
Parameter 1 : 00000000`c0000005
Parameter 2 : fffff880`05730817
Parameter 3 : fffff880`07b52900
Parameter 4 : 00000000`00000000
Caused By Driver : atikmdag.sys
Caused By Address : atikmdag.sys+90817
File Description :
Product Name :
Company :
File Version :
Processor : x64
Computer Name :
Full Path : C:\Windows\Minidump\122910-15771-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7600
Dump File Size : 275,576
==================================================

==================================================
Dump File : 122910-19234-01.dmp
Crash Time : 12/29/2010 1:23:22 PM
Bug Check String : SYSTEM_SERVICE_EXCEPTION
Bug Check Code : 0x0000003b
Parameter 1 : 00000000`c0000005
Parameter 2 : fffff880`0571c817
Parameter 3 : fffff880`08618900
Parameter 4 : 00000000`00000000
Caused By Driver : atikmdag.sys
Caused By Address : atikmdag.sys+90817
File Description :
Product Name :
Company :
File Version :
Processor : x64
Computer Name :
Full Path : C:\Windows\Minidump\122910-19234-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7600
Dump File Size : 275,576
==================================================



#7 hamluis

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Posted 08 January 2011 - 02:29 PM

The finger points to ATI graphics drivers...I would uninstall and then reinstall them, they may be damaged.

Louis

#8 Orange Milk

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Posted 09 January 2011 - 01:56 PM

Thought that may have fixed it, but look what I just got today:

==================================================
Dump File : 010911-16567-01.dmp
Crash Time : 1/9/2011 1:51:40 PM
Bug Check String : SYSTEM_SERVICE_EXCEPTION
Bug Check Code : 0x0000003b
Parameter 1 : 00000000`c0000005
Parameter 2 : fffff880`05725817
Parameter 3 : fffff880`054e5900
Parameter 4 : 00000000`00000000
Caused By Driver : atikmdag.sys
Caused By Address : atikmdag.sys+90817
File Description :
Product Name :
Company :
File Version :
Processor : x64
Computer Name :
Full Path : C:\Windows\Minidump\010911-16567-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7600
Dump File Size : 275,632
==================================================


I don't know what's wrong..

#9 Yoshistr

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Posted 09 January 2011 - 02:55 PM

This seems to be caused by the driver atikmdag.sys.
If updating the driver does not solve the issue there may be a hardware conflict.
Check the event viewer and also check in device manager for the graphics card to see
if there are any conflicts. If not try to remount the graphics card if it is not an internal card.
If you custom built the computer make sure the motherboard has support for the card you are putting in
and also the PSU is providing enough power through the board to the graphic card or connect the additional
supplement power cable directly into the graphic card if it supports it.
If issue keep presisting PM me.
Yoshistr Support Team

#10 Orange Milk

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Posted 09 January 2011 - 03:18 PM

What do I do once I open device manager/event viewer? Also, in device manager, when I right click on my video card it says the device is working properly..

#11 Yoshistr

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Posted 09 January 2011 - 04:11 PM

What model is the video card you have installed, you should be able to see this in device manager.
I will give you the link for the correct drivers.

In event viewer look for errors, you should see some under System if not check under Application errors.
Copy and paste the information for each error here.
Yoshistr Support Team

#12 Orange Milk

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Posted 09 January 2011 - 04:40 PM

Well here's my latest error message under Administrative.. None in the other two as you listed. As stated in my first post, my graphics card is an ATI Radeon 6850. I also just uninstalled/reinstalled my drivers, so I should have the latest.

Log Name: System
Source: Microsoft-Windows-WER-SystemErrorReporting
Date: 1/9/2011 3:06:47 PM
Event ID: 1001
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: Storm
Description:
The computer has rebooted from a bugcheck. The bugcheck was: 0x0000003b (0x00000000c0000005, 0xfffff880056a1817, 0xfffff88005585900, 0x0000000000000000). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 010911-19328-01.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-WER-SystemErrorReporting" Guid="{ABCE23E7-DE45-4366-8631-84FA6C525952}" EventSourceName="BugCheck" />
<EventID Qualifiers="16384">1001</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2011-01-09T20:06:47.000000000Z" />
<EventRecordID>21876</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>System</Channel>
<Computer>Storm</Computer>
<Security />
</System>
<EventData>
<Data Name="param1">0x0000003b (0x00000000c0000005, 0xfffff880056a1817, 0xfffff88005585900, 0x0000000000000000)</Data>
<Data Name="param2">C:\Windows\MEMORY.DMP</Data>
<Data Name="param3">010911-19328-01</Data>
</EventData>
</Event>



#13 Yoshistr

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Posted 09 January 2011 - 04:44 PM

See if you see any other error codes, error 1001 is used by eventviewer to note that a dump file has been written with more information without actually providing any information.

Do you see the problems when you are running graphic intensive programs (games, mathematical graphics, etc)
or is it random or occurs when you do something specific?
Yoshistr Support Team

#14 Orange Milk

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Posted 09 January 2011 - 04:54 PM

No, it just restarts randomly. It's only happened so far when I'm not actually doing something on the computer, but that may coincidental.

#15 Orange Milk

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Posted 09 January 2011 - 08:01 PM

Alright, among my 154 events in Administrative Events held in event viewer, I have an event id of 1001 (as shown), 1101, 41, and 6008.

I just want to get this fixed so that when I do homework and leave the computer it doesn't restart, making me lose all of my unsaved data..




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