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35 replies to this topic

#1 cypriot

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Posted 06 January 2011 - 08:23 PM

Hey guys
I have had these problem for a while now... may be 8 months but it has been getting worse...
random pop-up windows from various site that first go to google-analytics.com and then pop up something "relevant" to what i am doing...
The virus has disabled hijack this and i cannot run it or update it.
i cannot download windows updates either or windows defender updates.
i have the 3 files required (report, dds, attach zipped)
should i post them

George
Oakland

thanks Orange Blossom
i thought that my turn would never come :) There are so many people needing help... the people who make these viruses and malware should get jail time...

Merged 2 posts and removed my reply. ~ OB

Attached Files


Edited by Orange Blossom, 09 January 2011 - 12:48 PM.


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#2 gringo_pr

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Posted 11 January 2011 - 02:01 AM

Hello and Welcome to the forums!

My name is Gringo and I'll be glad to help you with your computer problems.

Somethings to remember while we are working together.

  • Do not run any other tool untill instructed to do so!
  • Please Do not Attach logs or put in code boxes.
  • Tell me about any problems that have occurred during the fix.
  • Tell me of any other symptoms you may be having as these can help also.
  • Do not run anything while running a fix.


We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

Click on the Watch Topic Button and select Immediate Notification and click on proceed, this will help you to get notified faster when I have replied and make the cleaning process faster.


In order for me to see the status of the infection I will need a new set of logs to start with.

Please print out or make a copy in notpad of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.

DeFogger:

  • Please download DeFogger to your desktop.

    Double click DeFogger to run the tool.
  • The application window will appear
  • Click the Disable button to disable your CD Emulation drivers
  • Click Yes to continue
  • A 'Finished!' message will appear
  • Click OK
  • DeFogger may ask you to reboot the machine, if it does - click OK
Do not re-enable these drivers until otherwise instructed.

Download DDS:

  • Please download DDS by sUBs from one of the links below and save it to your desktop:

    Posted Image
    Download DDS and save it to your desktop

    Link1
    Link2
    Link3

    Please disable any anti-malware program that will block scripts from running before running DDS.

    • Double-Click on dds.scr and a command window will appear. This is normal.
    • Shortly after two logs will appear:
    • DDS.txt
    • Attach.txt
  • A window will open instructing you save & post the logs
  • Save the logs to a convenient place such as your desktop
  • Copy the contents of both logs & post in your next reply





Scan With RKUnHooker

  • Please Download Rootkit Unhooker Save it to your desktop.
  • Now double-click on RKUnhookerLE.exe to run it.
  • Click the Report tab, then click Scan.
  • Check (Tick) Drivers, Stealth,. Uncheck the rest. then Click OK.
  • Wait till the scanner has finished and then click File, Save Report.
  • Save the report somewhere where you can find it. Click Close.
Copy the entire contents of the report and paste it in a reply here.

Note** you may get this warning it is ok, just ignore

"Rootkit Unhooker has detected a parasite inside itself!
It is recommended to remove parasite, okay?"


"just click on Cancel, then Accept".


information and logs:

  • In your next post I need the following

  • .logs from DDS
  • log from RKUnHooker
  • let me know of any problems you may have had

Gringo

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My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#3 cypriot

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Posted 11 January 2011 - 01:49 PM

thanks Gringo,
al requested logs are already attached
when mozilla firefox starts it says "security component has been disabled"
things are a little better since i followed the steps that you mention (less frequest pop-ups)
Spybot cannot run or update and windows cannot check for updates

thanks

#4 gringo_pr

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Posted 11 January 2011 - 02:00 PM

we are going to check the router

Create and Run Batch File
Open Notepad and copy/paste the entire contents of the codebox below, into Notepad:
@echo off
>Log1.txt (
ipconfig /all
nslookup google.com
nslookup yahoo.com
ping -n 2 google.com
ping -n 2 yahoo.com
route print
)
start Log1.txt
del %0
Save this as router.bat Choose to Save type as - All Files and where to save - Desktop - then close the Notepad file.

It should look like this: Posted Image <--XP
Double-click on router.bat to run it. it will open notepad when done please post back the results
gringo
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#5 cypriot

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Posted 11 January 2011 - 02:48 PM

thanks so much gringo
you are doing god's work :)
find attached
is the "teredo tunneling" the malware?

Attached Files



#6 cypriot

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Posted 11 January 2011 - 02:50 PM

also i wanted to mention that i have vista home pro and that ie runs much slower for me than firefox but i am nervous about using firefox with the message about security component being disabled...

#7 gringo_pr

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Posted 11 January 2011 - 03:13 PM

Hello

Yes it looks like the DNS settings on the router have been changed.

Resetting Router

Let’s try to reset the router to its default configuration.
  • This can be done by inserting something tiny like a paper clip end or pencil tip into a small hole labeled "reset" located on the back of the router.
  • Press and hold down the small button inside until the lights on the front of the router blink off and then on again (usually about 10 seconds).
  • If you don’t know the router's default password, you can look it up. Here
  • You also need to reconfigure any security settings you had in place prior to the reset.
  • You may also need to consult with your Internet service provider to find out which DNS servers your network should be using or you can use OpenDNS
Note: After resetting your router, it is important to set a non-default password, and if possible, username, on the router. This will assist in eliminating the possibility of the router being hijacked again.

flush the DNS:

Now lets flush the DNS on the computer:

  • click on Start
  • select run
  • enter cmd and hit enter
  • a black window will open.
  • please enter the following text into that window and hit enter:


    ipconfig /flushdns

Now lets check the router again

Create and Run Batch File
Open Notepad and copy/paste the entire contents of the codebox below, into Notepad:
@echo off
>Log1.txt (
ipconfig /all
nslookup google.com
nslookup yahoo.com
ping -n 2 google.com
ping -n 2 yahoo.com
route print
)
start Log1.txt
del %0
Save this as router.bat Choose to Save type as - All Files and where to save - Desktop - then close the Notepad file.

It should look like this: Posted Image <--XP
Double-click on router.bat to run it. it will open notepad when done please post back the results

gringo
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#8 cypriot

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Posted 12 January 2011 - 01:34 PM

i posted yesterday that i am not able to run ipconfig /flushdns on dos. it says "elevation needed"
also i think i got another virus today...
spybot still does not run... i will repost the logs

#9 cypriot

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Posted 12 January 2011 - 02:06 PM

reports

Attached Files



#10 gringo_pr

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Posted 13 January 2011 - 02:25 AM

i posted yesterday that i am not able to run ipconfig /flushdns on dos. it says "elevation needed"
1.Click on Vista Start button.
2.Locate the Command Prompt menu item (buried deep inside Accessories under All Programs or appear on program access history).
3.Right click on Command Prompt.
4.On the pop-up right click context menu, select “Run as Administrator”.


Did you reset the router?

run the .bat file for me again please.


what makes you think you have a new virus?


Gringo
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#11 cypriot

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Posted 13 January 2011 - 02:08 PM

the reason i say i have another virus is that now within the window that i am working (not just popping in a different window in the background) i get an ad which i cannot close... it looks a little like the stupid yahoo "reader" but takes the whole window and wants me to go and take a survey.
this is the url of it
http://premium_.s3.amazonaws.com/index.html?AWSAccessKeyId=AKIAIKDZBVZT6ABSN6MA&Expires=1294946212&Signature=ulEEQ2hwA7b4F7JBht8%2BVoKN%2FLo%3D

I managed to flush the dns.

I run the router.bat and it says "request to unknown" timed out...

#12 gringo_pr

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Posted 13 January 2011 - 02:23 PM

Hello

let me see the router ,bat report


I am looking at the DNS settings

Gringo
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My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

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#13 cypriot

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Posted 13 January 2011 - 03:54 PM

I run the router.bat and it says "request to unknown timed out"

#14 gringo_pr

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Posted 13 January 2011 - 04:06 PM

it should make a report like you gave me in post #5


Gringo
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My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#15 cypriot

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Posted 13 January 2011 - 04:19 PM

ok 3rd time was the charm... report was generated now

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