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Can't download Windows Updates


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15 replies to this topic

#1 wigginst

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Posted 06 January 2011 - 08:05 PM

Hello! I was told to come here and post here about this from Kahdah Malware Response Intructor from the Virus, Trojan, Spyware, and Malware Removal Logs forum. I have not been able to download the Windows updates for quite a few months now and can't figure out why. I have Windows XP Service Pack 3 Media Edition Version 2002.

This is the Message That Appears for Automatic Updates:

The Following Updates were not Installed:

Security Update for Windows XP (KB2229593)
Security Update for Windows XP (KB2443105)
Security Update for Windows XP (KB2378111)
Security Update for Windows XP (KB2296199)
Security Update for Windows XP (KB975558)
Security Update for Windows XP (KB2115168)
Security Update for Windows XP (KB2296011)
Security Update for Windows XP (KB2259922)
Update for Windows XP (KB2345886)
Security Update for Windows XP (KB982214)
Security Update for Windows XP (KB2387149)

Thank You for your time:)

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#2 harryfart

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Posted 06 January 2011 - 08:11 PM

im also having that problem/i also get a generic windows message/need to validate/i also get a generic window 32 error

#3 denako

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Posted 06 January 2011 - 08:17 PM

Have you done recent anti-virus scans? Or do you have a feeling that their might be some sort of malware on your computer at this moment? Malware could possibly not allowing your computer to connect to microsoft update.
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#4 wigginst

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Posted 06 January 2011 - 08:39 PM

I did but I went into a malware forum on this website..and a moderator said it's not malware and told me to come here but I really thought that sense they are mostly security updates it was a Trojan..but I guess not....but again...yes I did think that, and yes I have ran scans, avg internet security 9.0, malwarebytes anti-malware, and spybot search and destroy in normal mode and safe mode, they have all brought up nothing. But, I do know that some trojans can cause those scans to not work properly so that is why that was the first idea that popped into my head..but apparently it's a different problem...

#5 noknojon

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Posted 06 January 2011 - 08:59 PM

Hi -
There are a few sites to assist you with this http://support.microsoft.com/kb/943144 -
If you try this M/soft site, scroll half way down the page for some solutions - As you are Malware free, this method is usually a better option -
Sometimes you need to save the update (to Documents) and download at a later time (this has helped me at times) -
You can always post back if you still need help -

Thank You -

EDIT - Be sure to also read this item at the bottom of the page -
Method 2: Register the Wups2.dll file
Click here to view or hide how to register the Wups2.dll file

Edited by noknojon, 06 January 2011 - 09:08 PM.


#6 wigginst

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Posted 07 January 2011 - 12:28 AM

I tried doing what It said on the microsoft support and when I went to see my system information it leaves this error message:

Can't Collect Information
Cannot Access The Windows Management Instrumentation Software. Windows Management files may be moved or missing.

I ran the Windows Update Agent like that told me that I was unable to Install the Windows Update Agent because I already Have it.

So, now I have just noticed another red flag..what a mess!:(

#7 noknojon

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Posted 07 January 2011 - 05:10 AM

Hi again -
First run a check disk scan - Copy/paste this code into the Run Box
CMD /C ECHO Y|CHKDSK C: /R | SHUTDOWN /R /T 30
Close all open programs and it will reboot your system in 30 seconds -
This runs a full 5 stage check and may take 30 to 45 mins - Please let it run to finish -

Next - Do you have your XP CD - If you do please place it in the computer, click Start > Run > type or Copy/paste sfc /scannow into the run box -

If you don't have Windows CD....This applies mostly to Windows XP -
Note This method will not necessarily work as well, as when using Windows CD, because not always ALL system files are backed up on your hard drive. Also, backed up files may be corrupted as well.

Go Start and then Run
type in regedit and click OK

Navigate to the following key:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Setup

You will see various entries Values on the right hand side.
The one we want is called: SourcePath

It probably has an entry pointing to your CD-ROM drive, usually D and that is why it is asking for the XP CD.
All we need to do is change it to: C:

Now, double click the SourcePatch setting and a new box will pop up.
Change the drive letter from your CD drive to your root drive, usually C:
Close Registry Editor.

Now restart your computer and try sfc /scannow again!

Thanks to Broni for the instructions

#8 hamluis

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Posted 07 January 2011 - 07:22 AM

Anytime that a registry edit...is suggested as an attempted solution...the first piece of advice should consist of advising to back up the existing registry.

A good tool for such is ERUNT Registry Backup Tool - http://www.snapfiles.com/get/erunt.html .

Louis

#9 wigginst

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Posted 08 January 2011 - 05:09 AM

for some reason I don't have a SourcePath??

#10 Torchwood

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Posted 08 January 2011 - 08:54 AM

Hi Wigginsst,
Have a look in your windowsupdatelog, start>run>type "windowsupdatelog",(without the ")OK, then look around about the date you first stopped getting updates. look for warnings errors critical fatal. post any of them, and google them, for a bit more info.

Roy

#11 M332

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Posted 08 January 2011 - 03:32 PM

Where you were guided in the registry, right click in the setup folder and select new string value. Save it's name as SourcePath. Then double click on the new string value. Set the value data as C: then try running sfc.

Edited by M332, 08 January 2011 - 03:36 PM.


#12 FrankOtheMountaiN

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Posted 08 January 2011 - 09:12 PM

Just a quick question. Did you ever do a repair installation?
And if so, is this when updates began to fail?
This is a common problem after a repair install of XP and it's fairly easy to fix.

Edited by FrankOtheMountaiN, 08 January 2011 - 09:13 PM.


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#13 wigginst

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Posted 11 January 2011 - 09:45 PM

No, I've never done a repair installation

#14 wigginst

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Posted 11 January 2011 - 09:50 PM

I've done all that was asked except by Torchwood and am fixing to do that right now. My system information is still not wanting to show up, this is the warning message I get:

Cant Collect Information
Cannot access the Windows Management Instrumentation software. Windows Management files may be moved or missing.

I'm not sure how this is happened and it's really starting to concern me. Could this be what is causing the computer to not update? I'm not sure how long the System Information has been like that, I just noticed it:(

#15 wigginst

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Posted 11 January 2011 - 09:52 PM

I went to run and typed windowsupdatelong and it said that it was unable to find it..so it didn't work:(




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