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Constantly Restarting


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#1 denako

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Posted 06 January 2011 - 05:22 PM

Okay, so in the past day I have gotten around 5 or 6 restarts without prompt. My screen will just go black and my entire computer would have to re-boot. I realize after every reboot my desktop says 'Active Desktop Recovery'. I googled that and troubleshooted all the things to possibly fix it at no cigar. I've run Uniblue Registry Booster and Uniblue SpeedupMyPC and neither have helped either. My virus-scan is up-to-date and I did a full scan to find no viruses yesterday. All my hardware is up-to-date with all its most recent drivers, and still nothing.

Any ideas on what might be going on? I can post up eventviewer logs from the time around where my most latest automatic restart happened. I'm not sure which is better for you guys to interpret, but under eventviewer I have both Error Logs and Warning Logs around the time of my most recent restart. Thanks for the help :)
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#2 Broni

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Posted 06 January 2011 - 11:25 PM

I've run Uniblue Registry Booster and Uniblue SpeedupMyPC


Registry cleaners/optimizers are not recommended for several reasons:

  • Registry cleaners are extremely powerful applications that can damage the registry by using aggressive cleaning routines and cause your computer to become unbootable.

    The Windows registry is a central repository (database) for storing configuration data, user settings and machine-dependent settings, and options for the operating system. It contains information and settings for all hardware, software, users, and preferences. Whenever a user makes changes to settings, file associations, system policies, or installed software, the changes are reflected and stored in this repository. The registry is a crucial component because it is where Windows "remembers" all this information, how it works together, how Windows boots the system and what files it uses when it does. The registry is also a vulnerable subsystem, in that relatively small changes done incorrectly can render the system inoperable. For a more detailed explanation, read Understanding The Registry.
  • Not all registry cleaners are created equal. There are a number of them available but they do not all work entirely the same way. Each vendor uses different criteria as to what constitutes a "bad entry". One cleaner may find entries on your system that will not cause problems when removed, another may not find the same entries, and still another may want to remove entries required for a program to work.
  • Not all registry cleaners create a backup of the registry before making changes. If the changes prevent the system from booting up, then there is no backup available to restore it in order to regain functionality. A backup of the registry is essential BEFORE making any changes to the registry.
  • Improperly removing registry entries can hamper malware disinfection and make the removal process more difficult if your computer becomes infected. For example, removing malware related registry entries before the infection is properly identified can contribute to system instability and even make the malware undetectable to removal tools.
  • The usefulness of cleaning the registry is highly overrated and can be dangerous. In most cases, using a cleaner to remove obsolete, invalid, and erroneous entries does not affect system performance but it can result in "unpredictable results".
Unless you have a particular problem that requires a registry edit to correct it, I would suggest you leave the registry alone. Using registry cleaning tools unnecessarily or incorrectly could lead to disastrous effects on your operating system such as preventing it from ever starting again. For routine use, the benefits to your computer are negligible while the potential risks are great.


====================================================================

Download BlueScreenView (in Zip file)
No installation required.
Unzip downloaded file and double click on BlueScreenView.exe file to run the program.
When scanning is done, go Edit>Select All.
Go File>Save Selected Items, and save the report as BSOD.txt.
Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.

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#3 denako

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Posted 07 January 2011 - 04:41 PM

Download BlueScreenView (in Zip file)
No installation required.
Unzip downloaded file and double click on BlueScreenView.exe file to run the program.
When scanning is done, go Edit>Select All.
Go File>Save Selected Items, and save the report as BSOD.txt.
Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.


That's the thing, my problem doesn't involve BSOD's and nothing comes up for me in the BlueScreenView program. My computer just restarts as if I just pressed the power button on the computer.
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#4 Broni

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Posted 07 January 2011 - 05:14 PM

Please download VEW and save it to your Desktop: http://images.malwareremoval.com/vino/VEW.exe

Double-click VEW.exe then under Select log to query, select:
Application
System


Under Select type to list, select:
Critical (Vista only)
Error


Click the radio button for Number of events
Type 20 in the 1 to 20 box
Then click the Run button.
Notepad will open with the output log.

In Notepad, click Edit > Select all then Edit > Copy
Reply to this post, click in the reply window and press Ctrl+V on your keyboard to paste the log.

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#5 hamluis

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Posted 07 January 2011 - 06:22 PM

The assumption that no BSODs occur...because there are no .dmp files...is not valid if you have your system set to reboot when such occurs (the XP default setting, I believe).

See Recovery Settings at Automatic Reboot - http://www.microsoft.com/windowsxp/using/helpandsupport/learnmore/russel_02may13.mspx .

Louis

#6 denako

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Posted 08 January 2011 - 04:15 PM

The assumption that no BSODs occur...because there are no .dmp files...is not valid if you have your system set to reboot when such occurs (the XP default setting, I believe).

See Recovery Settings at Automatic Reboot - http://www.microsoft.com/windowsxp/using/helpandsupport/learnmore/russel_02may13.mspx .

Louis


I've had this option for Automatic Restart disabled for months now, so I don't think that, that is it. Here's the log by the way, and thanks for all your help so far :

EDIT on Jan 8, 2011 at 5:10PM (Chicago Time) : My computer no longer automatically restarts, but now just completely freezes to the point where I have to hold down my power button to re-boot my computer. I still keep getting Active Desktop Recovery wallpaper as well. Question : Is their a chance that my Alienware Desktop Theme Manager may be doing this? My current alienware theme modifies the start menu bar, start menu, wallpaper, icons, etc, + an object dock.

Vino's Event Viewer v01c run on Windows XP in English
Report run at 08/01/2011 3:14:54 PM

Note: All dates below are in the format dd/mm/yyyy

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
'Application' Log - error Type
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Log: 'Application' Date/Time: 07/01/2011 3:25:47 PM
Type: error Category: 0
Event: 100 Source: Bonjour Service
Task Scheduling Error: m->NextScheduledSPRetry 27401547

Log: 'Application' Date/Time: 07/01/2011 3:25:47 PM
Type: error Category: 0
Event: 100 Source: Bonjour Service
Task Scheduling Error: m->NextScheduledEvent 27401547

Log: 'Application' Date/Time: 07/01/2011 3:25:47 PM
Type: error Category: 0
Event: 100 Source: Bonjour Service
Task Scheduling Error: Continuously busy for more than a second

Log: 'Application' Date/Time: 07/01/2011 3:25:44 PM
Type: error Category: 0
Event: 100 Source: Bonjour Service
Task Scheduling Error: m->NextScheduledSPRetry 27398953

Log: 'Application' Date/Time: 07/01/2011 3:25:44 PM
Type: error Category: 0
Event: 100 Source: Bonjour Service
Task Scheduling Error: m->NextScheduledEvent 27398953

Log: 'Application' Date/Time: 07/01/2011 3:25:44 PM
Type: error Category: 0
Event: 100 Source: Bonjour Service
Task Scheduling Error: Continuously busy for more than a second

Log: 'Application' Date/Time: 07/01/2011 7:49:13 AM
Type: error Category: 0
Event: 100 Source: Bonjour Service
Task Scheduling Error: m->NextScheduledSPRetry 7860

Log: 'Application' Date/Time: 07/01/2011 7:49:13 AM
Type: error Category: 0
Event: 100 Source: Bonjour Service
Task Scheduling Error: m->NextScheduledEvent 7860

Log: 'Application' Date/Time: 07/01/2011 7:49:13 AM
Type: error Category: 0
Event: 100 Source: Bonjour Service
Task Scheduling Error: Continuously busy for more than a second

Log: 'Application' Date/Time: 07/01/2011 7:49:11 AM
Type: error Category: 0
Event: 100 Source: Bonjour Service
Task Scheduling Error: m->NextScheduledSPRetry 5891

Log: 'Application' Date/Time: 07/01/2011 7:49:11 AM
Type: error Category: 0
Event: 100 Source: Bonjour Service
Task Scheduling Error: m->NextScheduledEvent 5891

Log: 'Application' Date/Time: 07/01/2011 7:49:11 AM
Type: error Category: 0
Event: 100 Source: Bonjour Service
Task Scheduling Error: Continuously busy for more than a second

Log: 'Application' Date/Time: 07/01/2011 7:49:09 AM
Type: error Category: 0
Event: 100 Source: Bonjour Service
Task Scheduling Error: m->NextScheduledSPRetry 3938

Log: 'Application' Date/Time: 07/01/2011 7:49:09 AM
Type: error Category: 0
Event: 100 Source: Bonjour Service
Task Scheduling Error: m->NextScheduledEvent 3938

Log: 'Application' Date/Time: 07/01/2011 7:49:09 AM
Type: error Category: 0
Event: 100 Source: Bonjour Service
Task Scheduling Error: Continuously busy for more than a second

Log: 'Application' Date/Time: 07/01/2011 7:49:07 AM
Type: error Category: 0
Event: 100 Source: Bonjour Service
Task Scheduling Error: m->NextScheduledSPRetry 1985

Log: 'Application' Date/Time: 07/01/2011 7:49:07 AM
Type: error Category: 0
Event: 100 Source: Bonjour Service
Task Scheduling Error: m->NextScheduledEvent 1985

Log: 'Application' Date/Time: 07/01/2011 7:49:07 AM
Type: error Category: 0
Event: 100 Source: Bonjour Service
Task Scheduling Error: Continuously busy for more than a second

Log: 'Application' Date/Time: 07/01/2011 7:29:50 AM
Type: error Category: 0
Event: 100 Source: Bonjour Service
Task Scheduling Error: m->NextScheduledSPRetry 28126531

Log: 'Application' Date/Time: 07/01/2011 7:29:50 AM
Type: error Category: 0
Event: 100 Source: Bonjour Service
Task Scheduling Error: m->NextScheduledEvent 28126531

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
'System' Log - error Type
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Log: 'System' Date/Time: 06/01/2011 8:34:04 PM
Type: error Category: 0
Event: 7026 Source: Service Control Manager
The following boot-start or system-start driver(s) failed to load: SASDIFSV SASKUTIL

Log: 'System' Date/Time: 06/01/2011 8:34:04 PM
Type: error Category: 0
Event: 7022 Source: Service Control Manager
The MSCamSvc service hung on starting.

Log: 'System' Date/Time: 06/01/2011 5:46:30 PM
Type: error Category: 0
Event: 7026 Source: Service Control Manager
The following boot-start or system-start driver(s) failed to load: SASDIFSV SASKUTIL

Log: 'System' Date/Time: 06/01/2011 5:46:30 PM
Type: error Category: 0
Event: 7022 Source: Service Control Manager
The MSCamSvc service hung on starting.

Log: 'System' Date/Time: 06/01/2011 7:47:58 AM
Type: error Category: 0
Event: 7011 Source: Service Control Manager
Timeout (30000 milliseconds) waiting for a transaction response from the avgwd service.

Log: 'System' Date/Time: 05/01/2011 9:57:50 PM
Type: error Category: 0
Event: 7026 Source: Service Control Manager
The following boot-start or system-start driver(s) failed to load: SASDIFSV SASKUTIL

Log: 'System' Date/Time: 05/01/2011 9:57:50 PM
Type: error Category: 0
Event: 7022 Source: Service Control Manager
The MSCamSvc service hung on starting.

Log: 'System' Date/Time: 05/01/2011 6:04:55 PM
Type: error Category: 0
Event: 7026 Source: Service Control Manager
The following boot-start or system-start driver(s) failed to load: SASDIFSV SASKUTIL

Log: 'System' Date/Time: 05/01/2011 6:04:55 PM
Type: error Category: 0
Event: 7022 Source: Service Control Manager
The MSCamSvc service hung on starting.

Log: 'System' Date/Time: 05/01/2011 4:57:56 PM
Type: error Category: 0
Event: 7026 Source: Service Control Manager
The following boot-start or system-start driver(s) failed to load: SASDIFSV SASKUTIL

Log: 'System' Date/Time: 05/01/2011 4:57:56 PM
Type: error Category: 0
Event: 7022 Source: Service Control Manager
The MSCamSvc service hung on starting.

Log: 'System' Date/Time: 05/01/2011 3:53:54 PM
Type: error Category: 0
Event: 7026 Source: Service Control Manager
The following boot-start or system-start driver(s) failed to load: SASDIFSV SASKUTIL

Log: 'System' Date/Time: 05/01/2011 3:53:54 PM
Type: error Category: 0
Event: 7022 Source: Service Control Manager
The MSCamSvc service hung on starting.

Log: 'System' Date/Time: 04/01/2011 10:00:46 PM
Type: error Category: 0
Event: 7026 Source: Service Control Manager
The following boot-start or system-start driver(s) failed to load: SASDIFSV SASKUTIL

Log: 'System' Date/Time: 04/01/2011 10:00:46 PM
Type: error Category: 0
Event: 7022 Source: Service Control Manager
The MSCamSvc service hung on starting.

Log: 'System' Date/Time: 04/01/2011 9:37:25 PM
Type: error Category: 0
Event: 7026 Source: Service Control Manager
The following boot-start or system-start driver(s) failed to load: SASDIFSV SASKUTIL

Log: 'System' Date/Time: 04/01/2011 9:37:25 PM
Type: error Category: 0
Event: 7022 Source: Service Control Manager
The MSCamSvc service hung on starting.

Log: 'System' Date/Time: 31/12/2010 9:43:50 PM
Type: error Category: 0
Event: 1000 Source: Dhcp
Your computer has lost the lease to its IP address 192.168.0.7 on the Network Card with network address 00146C73A63A.

Log: 'System' Date/Time: 30/12/2010 9:43:18 PM
Type: error Category: 0
Event: 7026 Source: Service Control Manager
The following boot-start or system-start driver(s) failed to load: SASDIFSV SASKUTIL

Log: 'System' Date/Time: 29/12/2010 11:59:49 PM
Type: error Category: 0
Event: 7026 Source: Service Control Manager
The following boot-start or system-start driver(s) failed to load: SASDIFSV SASKUTIL

Edited by denako, 08 January 2011 - 06:12 PM.

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#7 Broni

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Posted 08 January 2011 - 09:03 PM

Go Start>Run (Start Search in Vista), type in:
msconfig
Click OK (hit Enter in Vista).

Click on Startup tab.
Click Disable all
IMPORTANT! In case of laptop, make sure, you do NOT disable any keyboard, or touchpad entries.

Click Services tab.
Put checkmark in Hide all Microsoft services
Click Disable all.

Click OK.
Restart computer in Normal Mode.

NOTE. If you use different firewall, than Windows firewall, turn Windows firewall on, just for this test, since your regular firewall won't be running.
If you use Windows firewall, you're fine.

Same problem?

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#8 denako

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Posted 09 January 2011 - 05:46 PM

Okay I have done what was mentioned above and have left my PC on for a few hours while I was gone. I am still waiting on getting back to see what happened, but even if it did solve my problem, does this mean I have to boot up windows everytime with no processes running? I still need my antivirus running and my java.

Thanks for all the help from everyone. I really appreciate it by the way.
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#9 Broni

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Posted 09 January 2011 - 07:08 PM

I can't comment before I know what happened.

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#10 denako

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Posted 09 January 2011 - 09:29 PM

Okay, I am back from my day and my computer has not froze while I was gone. I am supposing this is a good sign?
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#11 Broni

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Posted 09 January 2011 - 09:42 PM

Yes. It looks like some non-MS service, or startup is causing your problems.

Now, you need to investigate.
Grab a cup of coffee - it'll take some time.

Go back to "msconfig" and re-enable ONE service from those services, you just disabled.
Restart computer.
Freezing free?
If so, re-enable next service.
Restart.
...and so on...
When done with services and the computer is still good, proceed with startups.

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#12 denako

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Posted 09 January 2011 - 09:46 PM

Yes. It looks like some non-MS service, or startup is causing your problems.

Now, you need to investigate.
Grab a cup of coffee - it'll take some time.

Go back to "msconfig" and re-enable ONE service from those services, you just disabled.
Restart computer.
Freezing free?
If so, re-enable next service.
Restart.
...and so on...
When done with services and the computer is still good, proceed with startups.



Uhmm, this would probably take me about two weeks to do considering the freezes don't happen instantly, they happen usually 3-5 hours apart from each other. It seems like most of the freezes have been happening during my sessions of playing Minecraft which is a Java-runned .exe game. Could this possibly be causing it? Maybe my Java is failing? I can post up any logs from java for you guys to see if you can tell me exactly where to find them in my C:\\ drive.

Thanks again for all your help.
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#13 Broni

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Posted 09 January 2011 - 09:54 PM

I can't say anything for sure.
From your Event Viewer log I can only see some problems with Bonjour Service and some issues with Superantispyware.
Do you have a paid version of Super?

If you're not planning to do any troubleshooting right now, you have to re-enable everything.
Those settings were for testing purposes only.

I'd like to see what's running there.


Download Autoruns for Windows: http://technet.microsoft.com/en-us/sysinternals/bb963902.aspx
No installation required.
Simply unzip Autoruns.zip file, and double click on autoruns.exe file to run the program.
Go File>Save, and save it as AutoRuns.txt file to know location.
You must select Text from drop-down menu as a file type:

Posted Image

Attach the file to your next reply.

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#14 denako

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Posted 09 January 2011 - 11:14 PM

Okay I have attached the log above, and no I don't even recall ever having SuperAntiSpyware. At the moment, I currently only have AVG 2011 and Malwarebytes' Anti Malware installed.

Attached Files


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#15 Broni

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Posted 09 January 2011 - 11:20 PM

You had it installed at some point and it's still running its services.

Re-run Autoruns, scroll down to "HKLM\System\CurrentControlSet\Services" section, and UN-check following items:
+ "SASDIFSV"
+ "SASKUTIL"

Restart computer.

See, how it goes.

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