Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

BSOD problem


  • This topic is locked This topic is locked
5 replies to this topic

#1 tambyte

tambyte

  • Members
  • 50 posts
  • OFFLINE
  •  
  • Local time:06:10 PM

Posted 06 January 2011 - 05:18 PM

Have an E525 emachine laptop running Windows 7. Windows starts, i get onto the desktop, and within usually a minute it blue screens. I can get into Safe Mode, where i ran Malwarebytes and got ride of some rogue antivirus 8 program. It blue screened in Safe Mode, but after about 45 minutes. Anyway after trying to go into windows i got the pop up that says the laptop recovered from a shutdown, etc... And here was the info provided:

BC Code: d1
BCP1: FFFFFFFFFFFFFFE1
BCP2: 0000000000000002
BCP3: 0000000000000001
BCP4: FFFFF99001114783

C:\Windows\Minidump\010611-207-01.dmp
C:\Users\dave\AppData\Local\Temp\WER-40731-0.sysdata.xml

By the time i wrote that info down, it blue screened again.

I've been Googling around and have thought maybe i have a bad device driver or something. I've checked all the devices and none have a yellow exclamation or anything, but maybe something neeeds updating perhaps?

Anyway, any suggestions would be appreciated.

BC AdBot (Login to Remove)

 


#2 w7pro

w7pro

  • Members
  • 20 posts
  • OFFLINE
  •  
  • Local time:06:10 PM

Posted 06 January 2011 - 07:10 PM

Since you can run it for a brief period in Safe Mode, have you tried to do a system restore and then follow it up with a Windows Update? It might be worth a shot.

-- Ryan
Windows Outreach Team

#3 Broni

Broni

    The Coolest BC Computer


  • BC Advisor
  • 42,716 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Daly City, CA
  • Local time:04:10 PM

Posted 06 January 2011 - 10:37 PM

With the information you have provided I believe you will need help from the malware removal team. I would like you to start a new thread and post a DDS log HERE and include a link to this thread. Please make sure that you read the information about getting started before you start your thread.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient. Help is on the way!

My Website

p4433470.gif

My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 


#4 tambyte

tambyte
  • Topic Starter

  • Members
  • 50 posts
  • OFFLINE
  •  
  • Local time:06:10 PM

Posted 06 January 2011 - 11:59 PM

I did post a DDS in the link you provided, thank you.

#5 Broni

Broni

    The Coolest BC Computer


  • BC Advisor
  • 42,716 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Daly City, CA
  • Local time:04:10 PM

Posted 07 January 2011 - 12:01 AM

Thank you and good luck :)

My Website

p4433470.gif

My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 


#6 Orange Blossom

Orange Blossom

    OBleepin Investigator


  • Moderator
  • 36,994 posts
  • ONLINE
  •  
  • Gender:Not Telling
  • Location:Bloomington, IN
  • Local time:07:10 PM

Posted 07 January 2011 - 08:21 PM

Hello,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/topic371846.html you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :cherry:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Smart Security, Malwarebytes' Anti-Malware, NoScript Firefox ext., Norton noscript




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users