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I don't even know where to start


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#1 Rouleur

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Posted 06 January 2011 - 12:40 AM

I have Windows XP and I was using Firefox. I clicked the X to close one of the tabs that I had open, and the whole window closed. A new window popped up that said something like "Firefox Crashed", and it gave me the option to send info to Mozilla about the crash, and then there were two options: one to restart Firefox and one to quit Firefox. I chose "restart" and nothing happened. I hit ctrl-alt-del to make sure my computer just wasn't being slow, and it wasn't, Firefox just hadn't opened up again. So I clicked my Firefox icon, and the "Firefox Crashed" box popped up again. It did this repeatedly, so I restarted, and Windows seemed to get stuck at the screen right before you see the desktop. I was impatient, so I restarted again, but in safe mode. I then ran Malwarebytes' and it came up with no results. I thought that maybe it was just a fluke, and the first time I restarted, it had just randomly been taking longer, so I then restarted again in normal mode. Again it seemed to be taking a long time, but I just waited. A minute later, it started up, but it wasn't right. The taskbar is minimized, and it won't come back up. I can also see that it's not the normal blue color, but it's the older-looking tan color that it had in safe mode. I still get the "Firefox Crashed" box when I try to open Firefox. I've run Malwarebytes and Ad-aware in safe-mode, and they haven't found anything. This is all way over my head, so hopefully someone can help. Thanks.

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#2 Budapest

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Posted 14 January 2011 - 12:19 AM

Refer other topic here: http://www.bleepingcomputer.com/forums/topic373240.html

Now that your log is properly posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Removal Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the Malware Removal Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the Malware Removal Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the Malware Removal Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MR Team member is already assisting you and not open the thread to respond.

To avoid confusion, I am closing this topic.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw




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