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problems with xp


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#1 blumer728

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Posted 05 January 2011 - 11:39 AM

Long story short, went on christmas vacation came back to the office to a computer that is possessed. have run virus checks/malware/housecall, and no malware/virus found. Possibly the elves were left here to play on settings that i am not aware of .
When i go to start and "attempt" to choose a program the box disappears quicker than i can select. If i am trying to choose in google chrome to use a drop down box and choose the same thing happens, the box contents disappear and the the choices collapse.
i have tried for 3 days now to research and determine what the problem is. When i try a system restore it states a restore point not available. xp pro on a dell computer.
any help would be appreciated.

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#2 dc3

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Posted 05 January 2011 - 12:02 PM

Can you boot into Safe Mode?

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#3 Yoshistr

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Posted 05 January 2011 - 12:42 PM

Right click on your desktop, click on properties.
Open the Appearance tab, under Windows and buttons select the classic style then click OK.
When explorer has refreshed with the default Windows theme, try again and see if the issue persists.
If it is still hiding the menus, then there are some settings in the theme that were changed
and need to be restored to default.

EDIT: Removed suggestion to conduct forum business via PM ~ Hamluis.

Edited by hamluis, 05 January 2011 - 01:00 PM.

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#4 blumer728

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Posted 05 January 2011 - 01:13 PM

i can go to safe mode and reboot , which i have done, i have checked the appearance tab in desktop.. im still at a loss.

#5 blumer728

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Posted 05 January 2011 - 01:26 PM

also, there is a "flicker"like when i am on a webpage the space above the address line flickers if that helps any. which it was not doing before


"

#6 dc3

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Posted 05 January 2011 - 01:38 PM

Try doing a System Restore in Safe Mode and see if you have any luck.

You might want to run scans with Malwarebytes and SUPERAntiSpyware.

Please download Malwarebytes' Anti-Malware from here.

Next disconnect your system from the internet, and your router, then...

Double Click mbam-setup.exe to install the application.

* Launch Malwarebytes' Anti-Malware, then click Finish.
* Once the program has loaded, select "Perform Quick Scan", then click Scan.
* The scan may take some time to finish,so please be patient.
* When the scan is complete, click OK, then Show Results to view the results.
* Make sure that everything is checked, and click Remove Selected.
* When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note)
* The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
* Copy&Paste the entire report in your next reply.

Extra Note:
If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process,if asked to restart the computer,please do so immediatly.



Please download and scan with SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If it will not start, go to Start > All Prgrams > SUPERAntiSpyware and click on Alternate Start.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntiSpyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.
If you have a problem downloading, installing or getting SAS to run, try downloading and using the SUPERAntiSpyware Portable Scanner instead. Save the randomly named file (i.e. SAS_1710895.COM) to a usb drive or CD and transfer to the infected computer. Then double-click on it to launch and scan. The file is randomly named to help keep malware from blocking the scanner.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 





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