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PC shuts down when restart is requested


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#1 Emile

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Posted 05 January 2011 - 11:07 AM

Hello,

I do not find what to change to have a restart instead of a shut down when I select restart.

Recommendations?

Thanks in advance and Happy New Year to all.
Emile Asus P7P67 Pro v3, Intel 1155 3.4 GH, Corsair DDR3 8Gb,PCX Nvidia 560 ti,PCX Nvidia 550 ti,
SSD 120Gb, 2 x 1 Tera SATA6, Dual Boot

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#2 dc3

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Posted 05 January 2011 - 11:58 AM

When you click on Start and then Turn Off Computer does a small page with the options for Standby/Hibernate, Tun Off, Restart appear?

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#3 Yoshistr

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Posted 05 January 2011 - 12:38 PM

Open up notepad and type the following line in:
shutdown -r -t 0
Save the file as restart.bat
Make sure it is not saved as a text file type, so select all files when saving.

Double click this bat file, it will execute the restart command. You can pin this to the start menu by creating a shortcut, Hold ALT key while dragging the bat file to the start menu.
Yoshistr Support Team

#4 Emile

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Posted 07 January 2011 - 11:06 AM

When you click on Start and then Turn Off Computer does a small page with the options for Standby/Hibernate, Tun Off, Restart appear?


Hello DC3,
Yes I have. When I select "restart" the PC shuts down.
I added some screen shots concerning the power Options on my PC, I hope it helps

Attached Files


Edited by Emile, 07 January 2011 - 11:07 AM.

Emile Asus P7P67 Pro v3, Intel 1155 3.4 GH, Corsair DDR3 8Gb,PCX Nvidia 560 ti,PCX Nvidia 550 ti,
SSD 120Gb, 2 x 1 Tera SATA6, Dual Boot

#5 dc3

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Posted 07 January 2011 - 12:02 PM

Do you have Roxio Easy CD Creator 5.0 or Direct CD 5.0 program is installed on your computer?

Try disabling Automatic Restart. Go to Start> Control Panel> System> Advanced Tab> Start Up and Recovery> Settings>System Failure> uncheck Automatically Restart. Click OK.

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#6 Emile

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Posted 08 January 2011 - 11:06 AM

Hello Dc3,
These products are not installed on my PC.

I have tested your suggestion but the result is negative. Requesting "restart" = Shut down.

Attached Files


Emile Asus P7P67 Pro v3, Intel 1155 3.4 GH, Corsair DDR3 8Gb,PCX Nvidia 560 ti,PCX Nvidia 550 ti,
SSD 120Gb, 2 x 1 Tera SATA6, Dual Boot

#7 MrBruce1959

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Posted 09 January 2011 - 12:01 AM

Hello, I am going to provide you with a URL to a web site that could very well provide you with a solution.

Please let me know whether this has provided you with a solution or not.

If it has not I will do a little bit more research for you.

WINDOWS XP SHUTDOWN & RESTART TROUBLESHOOTING

Here is the URL. http://www.aumha.org/win5/a/shtdwnxp.php

WINDOWS SHUTDOWN & RESTART CENTER SHORTCUTS TO SHUTDOWN & RESTART WINDOWS 2000 & XP

Here is the URL http://www.aumha.org/win5/a/shutcut.htm

Bruce.

Edited by MrBruce1959, 09 January 2011 - 12:08 AM.

Welcome to Bleeping Computer! :welcome:
New Members: Please click here for the Bleeping Computer Forum Board Rules
 
My Career Involves 37 Years as an Electronics Repair Technician, to Which I am Currently Retired From.

I Am Currently Using Windows 10 Home Edition.

As a Volunteer Staff Member of Bleeping Computer, the Help That I Proudly Provide Here To Our BC Forum Board Membership is Free of Charge. :wink:

#8 Emile

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Posted 09 January 2011 - 03:19 AM

Hello Bruce,

I am sorry but these 2 sites did not help me, the information on these sites are for troubles when requesting shutdown and the PC restarts.

My case is "request restart" and the PC shutdown.

Thanks for helping me to find a solution.
regards
Emile Asus P7P67 Pro v3, Intel 1155 3.4 GH, Corsair DDR3 8Gb,PCX Nvidia 560 ti,PCX Nvidia 550 ti,
SSD 120Gb, 2 x 1 Tera SATA6, Dual Boot

#9 Yoshistr

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Posted 09 January 2011 - 11:42 AM

Did you run the command and what happens when you did does the computer shutdown or restart?
shutdown -r -t 0

Somethings you can try to help us diagnose the issue:

1) Boot up in safe mode (press F8 before windows boots and after the bios screen)
select safe mode with networking and after windows has loaded attempt to restart the computer.
Tell us what occurs at this point.

2) Update your Windows using automatic updates,
or install the latest service pack and try to restart and tell us what occurs.

3) I noticed you have a dual boot computer XP Pro and Vista Home SP2 based on your signature,
if this is correct it may cause issues for Windows restart to better resolve this we need to see
the boot.ini file.
It may be located in:
C:\WINDOWS\boot.ini

Another thing might be your registry, read this article to find out more:
http://technet.microsoft.com/en-us/library/bb742541.aspx
Yoshistr Support Team

#10 cryptodan

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Posted 09 January 2011 - 06:06 PM

Try creating another user account via Control Panel > User Accounts and see if the same issue occurs on the new account.

If it does then its a hardware issue such as an outdated BIOS or outdated chipset drivers.

#11 Emile

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Posted 10 January 2011 - 12:49 PM

Did you run the command and what happens when you did does the computer shutdown or restart?
shutdown -r -t 0

response : restart request = shutdown.
More : after this shutdown I could NOT restart the PC windows was waiting (I do not know what?). Power off was needed

Somethings you can try to help us diagnose the issue:[/b]

1) Boot up in safe mode (press F8 before windows boots and after the bios screen)
select safe mode with networking and after windows has loaded attempt to restart the computer.
Tell us what occurs at this point.

1/ Restart OK !!
2) Update your Windows using automatic updates,
or install the latest service pack and try to restart and tell us what occurs.

2/ System is up to date, no updated needed in windows update

3) I noticed you have a dual boot computer XP Pro and Vista Home SP2 based on your signature,
if this is correct it may cause issues for Windows restart to better resolve this we need to see
the boot.ini file.
It may be located in:
C:\WINDOWS\boot.ini

3/ Boott ini attached. Yes I have a Dual Boot XP SP3 and Vista SP2 , no problems in Vista !
Another thing might be your registry, read this article to find out more:
http://technet.microsoft.com/en-us/library/bb742541.aspx

Hello gentelmen,

I did place the responses in the quotes.
I hope it helps.
Thanks in advance

Attached Files


Emile Asus P7P67 Pro v3, Intel 1155 3.4 GH, Corsair DDR3 8Gb,PCX Nvidia 560 ti,PCX Nvidia 550 ti,
SSD 120Gb, 2 x 1 Tera SATA6, Dual Boot

#12 Yoshistr

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Posted 10 January 2011 - 03:56 PM

If restart is working in safe mode this seems to be a registry setting that needs to be modified:

BE CAREFUL BEFORE USING THE FOLLOWING STEPS,
CHANGES TO THE WINDOWS REGISTRY CAN CAUSE UNDESIRED RESULTS
AND MALFUNCTION. PLEASE BACK UP YOUR REGISTRY BEFORE MAKING THESE
CHANGES.

To configure the default option in the Windows XP shutdown dialog box to be
"Shutdown", configure the following registry value:

Locate and change the following key to:
00000004
Create the key if it does not exist.

Key: HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer
Value: Restart Setting
Type: REG_DWORD
Radix: Hex
Data: 00000002
----------
Possible values for Restart Setting:

00000001 = Log Off
00000002 = Shut Down
00000004 = Restart
00000010 = Stand By
00000020 = Stand By (with wakeup events disabled)
00000040 = Hibernate
00000080 = Disconnect (only available in Terminal Services sessions)


Go to HKLM\SOFTWARE\Policies\Microsoft\Windows\System\Shutdown

Change the value of HibernateAsDefault to 0 (it's probably a 1).

You can now control the shutdown options on your system. It will retain the last selected mode, i.e. Shutdown, Restart, Hibernate, etc.

Sources:
http://www.theeldergeek.com/forum/index.php?showtopic=18088

You may also need to do this for restart to work on some computers:

Click Start, then click the Run command.
Type REGEDIT in the Open text box and click OK.
Navigate to the following Registry key: HKEY CURRENT USER\Control Panel\Desktop
Find the PowerOffActive entry in the right pane of the Registry Editor and double click on it.
In the Edit String dialog box, replace the 0 in the Value data text box with a 1, then click OK.
Restart the computer.

IF all else fails restore the registry to defaults for the XP boot.
Yoshistr Support Team

#13 dc3

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Posted 10 January 2011 - 08:22 PM

Emile, I would suggest trying Cryptodan's suggestion.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#14 Emile

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Posted 11 January 2011 - 05:26 AM

Try creating another user account via Control Panel > User Accounts and see if the same issue occurs on the new account.

If it does then its a hardware issue such as an outdated BIOS or outdated chipset drivers.

Hello,
Account created with default options : Request restart = shut down ....
Emile Asus P7P67 Pro v3, Intel 1155 3.4 GH, Corsair DDR3 8Gb,PCX Nvidia 560 ti,PCX Nvidia 550 ti,
SSD 120Gb, 2 x 1 Tera SATA6, Dual Boot

#15 cryptodan

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Posted 11 January 2011 - 07:14 AM

Then proceed with making sure your system is fully updated from the chipset drivers to the BIOS.




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