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computer can't read cd/disk drive (d:)


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#1 undergrad

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Posted 05 January 2011 - 04:19 AM

Hi,

My computer isn't reading any disks from my disk drive. "My computer" now instead shows removable disk (f:) as local disk (d:). The green light does flash when I insert a cd.

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#2 dc3

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Posted 05 January 2011 - 12:25 PM

Look in the Device Manager under DVD/CD-ROM and click on the + in the box to the left to expand the tree to show the drive/s. Right click on the drive in question, then Properties. You should see a box titled Device Status, does it show This device is working properly?

One option to try is to uninstall the driver and reboot your computer. When the computer reboots the computer will recognize "New hardware found" and will install the native drivers it requires.

Edited by dc3, 05 January 2011 - 12:26 PM.

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#3 undergrad

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Posted 12 January 2011 - 05:26 PM

Hi! thanks for your reply

1. I tried checking properties and I got this message: "Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)

Click Troubleshoot to start the troubleshooter for this device."

2. I then tried uninstalling and then rebooting like you said and ended up with the same message above.

Do you know what may be the problem?

Thanks

#4 Broni

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Posted 12 January 2011 - 09:22 PM

One of these may help:
1. Uninstall the drive through Device Manager.
Restart computer. The drive will be automatically reinstalled.
or...
2. http://support.microsoft.com/kb/982116
Restart computer.
or...
3. Download, and run Restore Missing CD Drive patch
Double click on cdgone.zip to unzip it.
Right click on cdgone.reg, click Merge.
Accept registry merge.
Restart computer.
or...
4. Go to Device Manager, click a "+" sign next to IDE ATA/ATAPI Controllers.
You'll see two items:
- ATA Channel0 (or Primary Channel)
- ATA Channel1 (or Secondary Channel)
Right click on each of them, and click Uninstall. Confirm.
Restart Windows. They'll be automatically reinstalled.

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#5 undergrad

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Posted 12 January 2011 - 11:51 PM

problem solved
I appreciate both of you trying to help. Broni, your option #2 (http://support.microsoft.com/kb/982116) worked for me. My computer is now reading drive (d:) and removable disk is also back to normal. These are the instructions (for windows xp) I followed after simply uninstalling failed.

Windows XP
Click Start, and then click Run.
In the Open box, type regedit, and then click OK.
In the navigation pane, locate and then click the following registry subkey:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
In the right pane, click UpperFilters.

Note You may also see an UpperFilters.bak registry entry. You do not have to remove that entry. Click UpperFilters only. If you do not see the UpperFilters registry entry, you still might have to remove the LowerFilters registry entry. To do this, go to step 7.
On the Edit menu, click Delete.
When you are prompted to confirm the deletion, click Yes.
In the right pane, click LowerFilters.

Note If you do not see the LowerFilters registry entry, unfortunately this content cannot help you any further. Go to the "Next Steps" section for information about how you can find more solutions or more help on the Microsoft Web site.
On the Edit menu, click Delete.
When you are prompted to confirm the deletion, click Yes.
Exit Registry Editor.
Restart the computer.

Edited by undergrad, 12 January 2011 - 11:52 PM.


#6 Broni

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Posted 12 January 2011 - 11:54 PM

Cool beans :)

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