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My computer is infected!!!! Help!!


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7 replies to this topic

#1 Yesimlegit

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Posted 04 January 2011 - 07:51 PM

Ok so my computer is infected and idk what to do. I have no security at all. So when I turn it on I can't run any programs and can't even get on the Internet. My friend put some antivirus stuff on a USB for me but I can't even run it. It says something like the " whatever program". Exe is infected. Or something like that And in the bottom right hand corner it says update your antivirus soft ware I think just please help! Is my pc done for

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#2 Broni

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Posted 04 January 2011 - 08:22 PM

With the information you have provided I believe you will need help from the malware removal team. I would like you to start a new thread and post a DDS log HERE and include a link to this thread. Please make sure that you read the information about getting started before you start your thread.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient. Help is on the way!

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#3 Yesimlegit

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Posted 04 January 2011 - 10:35 PM

Thanks I will get right on it

#4 Broni

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Posted 04 January 2011 - 10:49 PM

You're very welcome Posted Image

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#5 millshay

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Posted 05 January 2011 - 04:04 PM

Hi, Yesimlegit:

I had the exact same problem you did and also tried posting my log and questions to the Virus, Trojan, Spyware, and Malware Removal Logs forum, and I’m sorry to say, I have yet to get a reply AFTER A WEEK of waiting.

So, since I HAD to use my computer and and could wait no longer, here is what I did and you could try:

Start Windows 7 in Safe Mode with Networking. Do this by turning off the computer completely, and then turning it back on with the F8 key HELD DOWN THE WHOLE TIME. You should then get a black screen with white letters offering you the option to “Start Windows in Safe Mode with Networking”. Choose this option.

Then, after Windows starts up, click on Internet Explorer and then on “Tools”, then “Internet Options”, then “Connections”, then “Lan Settings” and then see if the box is checked for “Use a proxy server…” and if checked, UNCHECK IT. Then click “OK” at the bottom, and then “OK” again on the next screen to exit IE. Hopefully, you should now be able to get onto the internet as long as the proxy server box is unchecked.

When you get on the internet, go to http://www.malwarebytes.org/ and download the free version of Malwarebytes’ Anti-Malware (MBAM), run it (still in “Safe Mode with Networking”) and it will delete all the viruses it finds. Your computer should be in much better shape by then.

If you need any more help, just let me know. I believe you have some version of the “Antivirus Scan” virus which changed your Internet Explorer Lan options to a proxy server, which is why you can’t get on the internet. Whatever you do, DON’T buy the software this rogue security software is trying to sell you, and don’t believe any of their scare tactics about your programs being “infected” and their fake virus scans.

I also had a “redirect” virus once I got on the internet and I can tell you how I got rid of that, too, if need be, with a different program.

I hope, in the meantime, that you do get some assistance from the Malware Removal Team in the Virus, Trojan, Spyware, and Malware Removal Logs Forum, and don’t mean to interfere with that assistance in any way, but I believe the steps I outlined here would most likely be suggested by the Malware Removal Team as well.

Let me know what happens and good luck.

#6 Yesimlegit

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Posted 05 January 2011 - 05:07 PM

Hey thank you so much you have no idea I haave been trying to get my pc back thank you so much!!!! It's sad just a normal person being nice is more helpful than this site!! But again thank you!!!!!!

#7 millshay

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Posted 05 January 2011 - 06:55 PM

You are very welcome.

Did it work?

#8 Orange Blossom

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Posted 09 January 2011 - 12:08 AM

I know how frustrating it is when your computer isn't working properly. Let me assure you that your topics aren't lost, forgotten, or ignored. We work with hundreds of logs every day, so we have devised a means of seeing only those topics that don't have responses yet. At the moment, we have over 200 unanswered topics, the oldest dated Jan. 3, 2011 at 6:08 am Eastern Standard Time in the U.S.A. @ millshay, as you already know, your topic has been picked up. @ Yesimlegit, your topic is dated Jan. 4, 2011 at 10:46 p.m. Although you have neglected to furnish the logs the preparation guide requests and there isn't even an indication that you tried to follow that guide, I'm leaving the topic where it is to avoid even further delays.

Our volunteer MRT team members have various levels of expertise and training, so while we try to take the oldest DDS/HJT logs, it is often the skill level of the particular helper and sometimes the operating system that dictates which logs get selected first. Some infections are more complicated than others and require a higher skill level to remove. Without that skill level attempted removal could result in disastrous results. In other instances, the helper may not be familiar with the operating system that you are using, since they use another. In either case, neither of us would want someone to assist you who is not familiar with your issue and attempt to fix it.

Please be patient. It may take a few more days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

To avoid potential confusion, this topic is now closed. Good luck with your topic.

Orange Blossom :cherry:
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