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unable to install windows updates


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#1 Johnny 5 Alive

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Posted 04 January 2011 - 05:56 PM

Have several updates from microsoft and none even one at a time will not install, appears they all are downloaded, just do not install.

Edited by hamluis, 05 January 2011 - 10:20 AM.
Moved from XP to Business Applications ~ Hamluis.


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#2 PolaBar

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Posted 04 January 2011 - 06:02 PM

Which updates are they?

What antivirus/firewall are you using?

Have you tried disabling the av/firewall and installing the updates?

#3 Johnny 5 Alive

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Posted 05 January 2011 - 09:58 AM

 Excel Viewer 2003 Service Pack 3 (SP3)
 Security Update for Microsoft Office Excel Viewer 2003 (kB995468)
 Security Update for Office 2003 (KB954478)
 Word Viewer 2003 Service Pack 3 (SP3)

AVG Antivirus and software firewall. My linksys router has a hardware firewall.

No I hadn't tried to disable the avg to see if they would install. I had problems similar to this a few months ago and found I had a trojan and a redirector.

I did exit AVG then run the updates, same results, downloaded, preinstall successful, all four updates fialed.

#4 PolaBar

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Posted 05 January 2011 - 12:48 PM

Can you check the KB995468 number again? I can find no reference to it.

Those other updates are very old, have you done a recent installation of either the Excel viewer or your OS?
Have you run any kind of a registry cleaner?

#5 Johnny 5 Alive

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Posted 05 January 2011 - 02:34 PM

Sorry, you are correct, the correct number is KB955468.

Yes, I did a repair xp installation and then had to redo MS Office.

#6 PolaBar

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Posted 05 January 2011 - 03:06 PM

Ok, First let's see if they can manually install instead of using Windows Update.


Go to the Windows Catalog website

enter the update into the search box, by KB# or name
After the search completes, click the Add button
Repeat for other items.
Click the 'View basket' link.
Click the Download button.
Save them to your desktop for easy location.
After you have them downloaded, double click each one individually and see if they will install, starting with the oldest one first.

#7 Johnny 5 Alive

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Posted 05 January 2011 - 06:12 PM

That was a new approach for me, I was not aware of that site.

All and there were five files downloaded, ended due to an error. That is all the message said.

#8 PolaBar

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Posted 05 January 2011 - 06:36 PM

Were any of the downloads saved to your desktop, or did the error prevent them all from downloading?

Rather than downloading them all at once, try them one at a time if all at once didn't complete.

#9 Johnny 5 Alive

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Posted 05 January 2011 - 08:18 PM

I followed your instructions, and downloaded all of the files from the site at one time one after another. The four updates were saved to individual folders on my desktop, I then accessed each folder and had to extract each file in the folders, which I did also to the desktop.

As I activated each extracted file, it tried to install each failed. The downloads seem to down load ok!

#10 PolaBar

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Posted 05 January 2011 - 08:56 PM

Do you have the Office 2003 installation cd?

#11 Johnny 5 Alive

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Posted 05 January 2011 - 10:06 PM

I do!

#12 PolaBar

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Posted 05 January 2011 - 10:24 PM

Ok, great, we may need to use it for a repair install if something goes awry.

Before we get into anything serious, first check the setting on the Office Source Engine Service to make sure it has not been disabled:

Click Start, click Run, type services.msc, and then click OK.

In the list of services, double-click Office Source Engine.
Look at the option that appears in the Startup type box.

If the startup type is set to Disabled, change the startup type to Manual. To do this, click Manual in the Startup type list, and then click OK.

If it was disabled, try to install the Office Updates again.

If It was already set to manual, post back and we'll go to the next steps.

#13 Johnny 5 Alive

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Posted 06 January 2011 - 02:25 PM

Office Source Engine, was stopped, I started it, then tried to install updates from my desktop, all ended in error. Tried from windows update logo in task bar, all failed.

Restarted Computer, then started Office Source Engine, tried to install from desktop, failed. Update Icon was not on taskbar.

#14 PolaBar

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Posted 06 January 2011 - 02:49 PM

First, before doing anything here, back up your registry, http://support.microsoft.com/kb/322756


Close all programs

Click Start->Run, type in REGEDIT and click on OK.

Locate and select the following registry keys:


HKEY_CURRENT_USER\Software\Microsoft\Office\11.0
HKEY_LOCAL_MACHINE\Software\Microsoft\Office\11.0

do the following for eack one:
Right click on 11.0 and select export
choose an easy name like OfficeRegFix1 OfficeRegFix2 or anything you will recognize and save them to your desktop as .reg files
now right click on each 11.0 key and delete it

Close the Registry Editor.

Reboot and try and install the updates again.

If that does not work, or if Office won't launch, click start > control panel . add/remove programs.
select office 2003 and click "change"
select "repair" and follow the prompts to detect and repair errors, inserting your cd if it requests you to do so.

Edited by PolaBar, 06 January 2011 - 02:49 PM.


#15 Johnny 5 Alive

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Posted 07 January 2011 - 10:39 PM

Well OK I finally climbed out of the abyss.

I followed all of your instructions as best I could. Computer, didn't restart correctly 4 times but finally did and was able to install, I think, the updates. One of them at different times tried to repair install office, which didn't complete.

When I first tried to bring up the computer, perhaps I should mention that I have Win7 dual booted but this all has to do with the XP Pro boot, I got this error which prevented the computer from functioning properly and would not install any updates:

Generic Host Process for Win32 Services
encountered a problem and needed to close.

this is the data this error report contains,
szAppName : svchost.exe szAppVer : 0.0.0.0 szModName : unkown
szModVer : 0.0.0.0 offset : 00000000

this is the technical information about the error report,
C:\DOCUME~1\John\LOCALS~1\Temp\WER????.dir00\svchost.exe.mdmp
C:\DOCUME~1\John\LOCALS~1\Temp\WER????.dir00\appcompat.txt

At the last boot I got this message:
SVChost.exe - Application Error
The Instruction at "0x7c9100e8" Referenced memory at "0x00000010", The memory could not be read.

This last time it did boot somewhat correctly except for the above error, but it seems to be running well. All setting for Word and Excel were gone, Outlook had the e-mails addresses but the rules were not functioning, I don't seem to be able to have it start in the today position.

I did not need to use disc but I did need the key.

Thanks for your help!

Edited by Johnny 5 Alive, 07 January 2011 - 10:39 PM.





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