Posted 03 January 2011 - 11:00 AM
I have a Gateway W350A laptop running Windows Vista and it has begun shutting down suddenly. Problem started several months ago and I created a new user profile and the new one worked without shutting down. However, this past week it seems to shut down on any profile I use. The laptop is about 3 years old, the power supply is brand new but the battery is original and holds a charge for about 20 min. I do have a dual cooling fan that it sits on when being used. I also installed CoolTemp to monitor the core temp, Adaware, Malwarebytes & AVG. Been able to run them and have found no issues. Checked Event Monitor and it shows "shut down, undetermined reason" (I'm trying to remember the exact wording since I'm on a diff computer now). Wondered if it's the battery, could it be run on AC without a battery installed? Could it be overheating? Thought about sitting it on top of ice packs when I use it (lol) If I can get it to stay on long enough, I can check the core temp. Is possibly a software issue and should I try system restore?
Any help greatly appreciated!