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Frozen Computer (please help!!)


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6 replies to this topic

#1 7and11

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Posted 03 January 2011 - 09:39 AM

I am not really sure if this topic should go under Vista or hardware.

Problem:
The laptop computer went completely frozen after 4 to 5 hours of used. The computer would suddenly stop, the mouse pointer won't even change to that 'blue circle thing that go round and round' (hope you understand what I meant here). Also, it will replay the last bit of sound that was played, for example, if I am running a song and the word 'hello' is sung, it will replay 'hel-hel-hel-hel.....'. The light that indicate the computer is running is off too. And the only solution is to turn off the power or a long press on the turn-on bottom.
It appear that no matter what kind of program was running (in the foreground) the same thing happen.

System and hardware:
-Vista Business
-Intel Core 2 Duo T7300
-2 GB ram
-NVIDIA Geforce 8400M G
-Seagate 159GB harddisk

Software used:
Because of this problem, I have already reinstalled window a week ago. However, the problem continued. In the mean time, I have installed the
following software:
-various drivers for hardware use, nvidia control panel, sound card driver etc (those programs came in a package with the window reinstall disc)
-Microsoft Security essential
-winrar
-Skype
-window live messenger
-google chrome
-openoffice
-sumatra pdf
-objectdock
-itunes
-Pirifrom Speccy, Defraggler and CCleaner
-and a game: Pro Evolution Soccer 2011
As I have just reinstalled window and my computer doesn't have much in it. Also, I have used that laptop nearly everyday for the past 4 years, playing games that really extendly using the hard wares, would the hardware be 'worn out'?? If so, which part it may be to cause the problem as mentioned?? However, I haven't tried safe mode to check so (waiting 4 to 5 hours is difficult). Please help!!

Edited by 7and11, 03 January 2011 - 11:06 AM.


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#2 Jaksueaj

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Posted 03 January 2011 - 10:06 AM

you pc specs is ok, but i think it is caused by viruses such as spywares, adwares, etc. for me registry cleaner works fine..

#3 Broni

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Posted 03 January 2011 - 12:39 PM

for me registry cleaner works fine


Registry cleaners/optimizers are not recommended for several reasons:

  • Registry cleaners are extremely powerful applications that can damage the registry by using aggressive cleaning routines and cause your computer to become unbootable.

    The Windows registry is a central repository (database) for storing configuration data, user settings and machine-dependent settings, and options for the operating system. It contains information and settings for all hardware, software, users, and preferences. Whenever a user makes changes to settings, file associations, system policies, or installed software, the changes are reflected and stored in this repository. The registry is a crucial component because it is where Windows "remembers" all this information, how it works together, how Windows boots the system and what files it uses when it does. The registry is also a vulnerable subsystem, in that relatively small changes done incorrectly can render the system inoperable. For a more detailed explanation, read Understanding The Registry.
  • Not all registry cleaners are created equal. There are a number of them available but they do not all work entirely the same way. Each vendor uses different criteria as to what constitutes a "bad entry". One cleaner may find entries on your system that will not cause problems when removed, another may not find the same entries, and still another may want to remove entries required for a program to work.
  • Not all registry cleaners create a backup of the registry before making changes. If the changes prevent the system from booting up, then there is no backup available to restore it in order to regain functionality. A backup of the registry is essential BEFORE making any changes to the registry.
  • Improperly removing registry entries can hamper malware disinfection and make the removal process more difficult if your computer becomes infected. For example, removing malware related registry entries before the infection is properly identified can contribute to system instability and even make the malware undetectable to removal tools.
  • The usefulness of cleaning the registry is highly overrated and can be dangerous. In most cases, using a cleaner to remove obsolete, invalid, and erroneous entries does not affect system performance but it can result in "unpredictable results".
Unless you have a particular problem that requires a registry edit to correct it, I would suggest you leave the registry alone. Using registry cleaning tools unnecessarily or incorrectly could lead to disastrous effects on your operating system such as preventing it from ever starting again. For routine use, the benefits to your computer are negligible while the potential risks are great.


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#4 7and11

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Posted 05 January 2011 - 04:46 PM

I have ran the Microsoft Security essential full scan and find one malware but after removing it the problem continue... I have tried clean the registry using CCleaner as well

#5 Broni

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Posted 05 January 2011 - 08:29 PM

I have tried clean the registry

Did you read my previous reply?

With the information you have provided I believe you will need help from the malware removal team. I would like you to start a new thread and post a DDS log HERE and include a link to this thread. Please make sure that you read the information about getting started before you start your thread.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient. Help is on the way!

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#6 7and11

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Posted 09 January 2011 - 11:39 AM

Thanks very much for identifying the problem. I have now opened a new post in the malware section.

#7 hamluis

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Posted 09 January 2011 - 01:41 PM

Reference: http://www.bleepingcomputer.com/forums/topic372325.html/page__p__2086425#entry2086425

Now that your log is properly posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Removal Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the logs you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on, the Malware Removal Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the Malware Removal Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the Malware Removal Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another Malware Removal Team member is already assisting you and not open the thread to respond.

To avoid confusion, I am closing this topic.

Louis




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