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Sudden Black Menu Bar followed by disconnection from Inernet


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6 replies to this topic

#1 atari2600

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Posted 02 January 2011 - 05:41 PM

Hi all - newbie here - but have been following the forums here for a while as a guest.

I have much the same problem as this guy did: http://www.bleepingcomputer.com/forums/topic283939.html

There are a few issues here I guess
I have a windows XP
Browse the web on IE8
Usually stick to the same 'safe' sites but recently picked up a virus of some sort.
I have run Rkill and Malwarebytes a number of times over the last few weeks in safemode (as per instructions on this site) and discovered trojan viruses each time.
But now I have something that is constant regardless of virus scanning.
First of all my computer is much slower than normal.
I've moved all my files images movies etc.. off the c drive to free up at least 7gb of space.
Run defragmenters, ashampoo... all sorts of clean up and improve applications.
This hasn't made any difference.
Initially when I log on to IE it runs ok - but much slower than normal - when webpages open, I find I have to wait a minute before I can move the page up or down, or click on the next link.
After 45 minutes or so, I find that some links will no longer respond to me clicking on them, and I have to refresh the page and then click on them.
After about an hour, the menu bar goes black - if I hover over where the options usually are 'file' 'edit' 'view' etc.. they appear.
By this stage what ever link / page / website I try to go to - I just get the 'you are disconnected from the internet' page come up. - Although my computer still tells me that I am connected to the internet, and my modem is lit up etc..
Also when I type fast on the keyboard, it seems the computer can't keep up and some keys just don't register.

If anyone can help me with this I would sincerely appreciate it.
I am a little computer illiterate, so please by all means 'spell it out to me' if you can.

Kind regards,

Tom

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#2 atari2600

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Posted 03 January 2011 - 05:12 AM

bump

#3 atari2600

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Posted 04 January 2011 - 04:20 AM

bump bump

#4 atari2600

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Posted 11 January 2011 - 05:27 AM

and much like the guy at http://www.bleepingcomputer.com/forums/topic283939.html
i'm not getting any help

#5 atari2600

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Posted 12 January 2011 - 05:10 AM

does nobody have any info that could help me out here... I'm living in safemode at the moment.

#6 Orange Blossom

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Posted 14 January 2011 - 10:12 PM

Hello,

Please follow the instructions in ==>This Guide<==. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include a description of your computer issues and what you have done to resolve them.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

Orange Blossom :cherry:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Smart Security, Malwarebytes' Anti-Malware, NoScript Firefox ext., Norton noscript

#7 Orange Blossom

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Posted 17 January 2011 - 07:53 PM

Hello,

Now for the hard and frustrating part: waiting.

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/topic373899.html you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :cherry:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Smart Security, Malwarebytes' Anti-Malware, NoScript Firefox ext., Norton noscript




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