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Infected PC please help with Redirect and Jump


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#1 mnisia

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Posted 02 January 2011 - 04:47 PM

Hi I don't know if i'm posting correctly or not. But I'm trying and doing the best I can.
My browser firefox is being redirected and jumps to random sites.
I have the tools to create logs with OTL, HiJackThis, MBR.
I could really use some help and would be very grateful to have my pc running again.
Thank you in advance.

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#2 boopme

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Posted 02 January 2011 - 05:04 PM

Hello and welcome. First disable Spybot for all these.
If needed I will ask for those.

Reboot into Safe Mode with Networking
How to enter safe mode(XP/Vista)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode with Networking using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.


>>>> Download this file and doubleclick on it to run it. Allow the information to be merged with the registry.

RKill....

Download and Run RKill
  • Please download RKill by Grinler from one of the 4 links below and save it to your desktop.

    Link 1
    Link 2
    Link 3
    Link 4

  • Before we begin, you should disable your anti-malware softwares you have installed so they do not interfere RKill running as some anti-malware softwares detect RKill as malicious. Please refer to this page if you are not sure how.
  • Double-click on Rkill on your desktop to run it. (If you are using Windows Vista, please right-click on it and select Run As Administrator)
  • A black screen will appear and then disappear. Please do not worry, that is normal. This means that the tool has been successfully executed.
  • If nothing happens or if the tool does not run, please let me know in your next reply

Do not reboot your computer after running rkill as the malware programs will start again. Or if rebooting is required run it again.


If you continue having problems running rkill.com, you can download iExplore.exe or eXplorer.exe, which are renamed copies of rkill.com, and try them instead.



Next run Superantisypware (SAS):

Download and scan with SUPERAntiSpyware Free for Home Users
  • Double-click SUPERAntiSpyware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the Scanning Control tab.
  • Under Scanner Options make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen.
  • Back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan.
  • Click "Next" to start the scan. Please be patient while it scans your computer.
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes".
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.
If you have a problem downloading, installing or getting SAS to run, try downloading and using the SUPERAntiSpyware Portable Scanner instead. Save the randomly named file (i.e. SAS_1710895.COM) to a usb drive or CD and transfer to the infected computer. Then double-click on it to launch and scan. The file is randomly named to help keep malware from blocking the scanner.


Now reboot to Normal mode and run MBAM (MalwareBytes):

Please download Malwarebytes Anti-Malware and save it to your desktop.
Download Link 1
Download Link 2MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
    For instructions with screenshots, please refer to the How to use Malwarebytes' Anti-Malware Guide.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Troubleshoot Malwarebytes' Anti-Malware

Please ask any needed questions,post logs and Let us know how the PC is running now
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 mnisia

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Posted 02 January 2011 - 07:52 PM

PC is getting worse: Generic host proc. for win32 serv. has encount. a prob. and needed to close.
I understand that is a shut down problem not a start up prob.
I am unable to run the super antispyware or malwarebyes programs they won't start.
I did however run in safe mode following your instructions, Scanned and fixed the appropriate lines in hijachthis.
Also in safe mode checked network connections.
Ran dns flush - restarted. ran RKILL as sugested.
This is the new HiJackThis log
I am so grateful for your help.



Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 7:35:45 PM, on 1/2/2011
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Normal

EDIT: HJT log removed, not requested and not allowed in thos forum,

Edited by boopme, 02 January 2011 - 08:49 PM.


#4 boopme

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Posted 02 January 2011 - 08:57 PM

Hello, It looks like we will now have to move this. I asked that you not post that log. These logs are only posted in the Malware removal forum.
We do not use HJT that much any more and now it needs to be posted with these(see below).........


IMPORTANT NOTE: HijackThis is an advanced enumerator (similar in some respects to a registry editor) that is used to display certain areas of the Windows registry where the majority of malware reside. HijackThis will scan these areas of your system and then create a log to help diagnose the presence of undetected malware in known hiding places. However, since HijackThis only scans certain areas of your system/registry, a log may not always show all the malware on your system and other investigative tools need to be used. Most of the log entries are required to run a computer and removing essential ones can potentially cause serious damage such as loss of Internet connectivity or problems with your operating system which could preventing it from starting. Using HijackThis requires advanced knowledge about the Windows Operating System and relies on trained experts to interpret the log entries and investigate them in order to determine what needs to be fixed.

And just because you "fixed" something with HijackThis, that does not mean you have a clean system. There are specific files and folders which must be deleted afterwards. HijackThis does not delete them. Futher, removing entries in HijackThis before the problem is properly identified can make the malware undetectable to other detection and removal tools. Full system scanning tools like SUPERAntispywre, Malwarebytes' Anti-Malware, Spybot S&D and SpySweeper will remove the registry entries as well as the related files which results in a more complete removal process. HijackThis this should only be used to clean up the entries left behind, after you have properly removed the malware.

Since HijackThis is a powerful tool that requires advanced knowledge about the Operating System and can cause system damage if incorrect instructions are given, only designated trained experts are allowed to help people with using HijackThis. If you do not have advanced knowledge about computers or training in the use of this tool, you should NOT fix anything using HijackThis without consulting a expert as to what to fix.

With that said, there are tutorials available for advanced users which will help you understand more clearly about the use of HijackThis and what it does.[list]
[*]BC's HijackThis Tutorial & Guide
[*]Understanding and Interpreting HijackThis Entries - Part 1: R0 to N4
[*]Understanding and Interpreting HijackThis Entries - Part 2: O1-O9
[*]Understanding and Interpreting HijackThis Entries - Part 3: O10-O23


Now to determine if your machine is clean.
Please go here....
Preparation Guide ,do steps 6 - 9.

Create a DDS log and post it in the new topic explained in step 9,which is here Virus, Trojan, Spyware, and Malware Removal Logs and not in this topic,thanks.
If Gmer won't run,skip it and move on.
Post your HJT log there also.

Let me know if that went well.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 mnisia

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Posted 03 January 2011 - 01:51 AM

Not Really I've run all the malware programs suggested.

I'm stilll being redirected This PC. = presario 2gig mem, 1 hd, OS xp Pro,
My browser firefox has a mind of it's own. I needed to pres stop imediately in browser when this page loaded in order to get here.
Theres a white box in the corner of my desktop with a red x in the corner that can not be clicked.
Have run all kinds of antimalware progy's
I'm getting nervous as this computer has all my work on it I do not want to re-format, contains 1 HD and I should at least back up everything to disc. Which I will do now
Might you help me solve the problem or suggest the best way to fix the problem? It's scaring me now.
Steve / amnisia

#6 mnisia

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Posted 03 January 2011 - 02:38 AM

Here is the LOG from superantispyware. I'm still running in safe mode do you want to see it after restart?

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 01/03/2011 at 02:26 AM

Application Version : 4.47.1000

Core Rules Database Version : 6115
Trace Rules Database Version: 3927

Scan type : Quick Scan
Total Scan Time : 00:09:35

Memory items scanned : 258
Memory threats detected : 0
Registry items scanned : 1556
Registry threats detected : 0
File items scanned : 4127
File threats detected : 26

Adware.Tracking Cookie
.insightexpressai.com [ C:\Documents and Settings\Steve\Application Data\Mozilla\Firefox\Profiles\d0n30y2t.default\cookies.sqlite ]
.insightexpressai.com [ C:\Documents and Settings\Steve\Application Data\Mozilla\Firefox\Profiles\d0n30y2t.default\cookies.sqlite ]
.insightexpressai.com [ C:\Documents and Settings\Steve\Application Data\Mozilla\Firefox\Profiles\d0n30y2t.default\cookies.sqlite ]
.insightexpressai.com [ C:\Documents and Settings\Steve\Application Data\Mozilla\Firefox\Profiles\d0n30y2t.default\cookies.sqlite ]
.revsci.net [ C:\Documents and Settings\Steve\Application Data\Mozilla\Firefox\Profiles\d0n30y2t.default\cookies.sqlite ]
.revsci.net [ C:\Documents and Settings\Steve\Application Data\Mozilla\Firefox\Profiles\d0n30y2t.default\cookies.sqlite ]
.doubleclick.net [ C:\Documents and Settings\Steve\Application Data\Mozilla\Firefox\Profiles\d0n30y2t.default\cookies.sqlite ]
.imrworldwide.com [ C:\Documents and Settings\Steve\Application Data\Mozilla\Firefox\Profiles\d0n30y2t.default\cookies.sqlite ]
.imrworldwide.com [ C:\Documents and Settings\Steve\Application Data\Mozilla\Firefox\Profiles\d0n30y2t.default\cookies.sqlite ]
.insightexpressai.com [ C:\Documents and Settings\Steve\Application Data\Mozilla\Firefox\Profiles\d0n30y2t.default\cookies.sqlite ]
.insightexpressai.com [ C:\Documents and Settings\Steve\Application Data\Mozilla\Firefox\Profiles\d0n30y2t.default\cookies.sqlite ]
.insightexpressai.com [ C:\Documents and Settings\Steve\Application Data\Mozilla\Firefox\Profiles\d0n30y2t.default\cookies.sqlite ]
.insightexpressai.com [ C:\Documents and Settings\Steve\Application Data\Mozilla\Firefox\Profiles\d0n30y2t.default\cookies.sqlite ]
.revsci.net [ C:\Documents and Settings\Steve\Application Data\Mozilla\Firefox\Profiles\d0n30y2t.default\cookies.sqlite ]
.insightexpressai.com [ C:\Documents and Settings\Steve\Application Data\Mozilla\Firefox\Profiles\d0n30y2t.default\cookies.sqlite ]
.insightexpressai.com [ C:\Documents and Settings\Steve\Application Data\Mozilla\Firefox\Profiles\d0n30y2t.default\cookies.sqlite ]
.insightexpressai.com [ C:\Documents and Settings\Steve\Application Data\Mozilla\Firefox\Profiles\d0n30y2t.default\cookies.sqlite ]
.insightexpressai.com [ C:\Documents and Settings\Steve\Application Data\Mozilla\Firefox\Profiles\d0n30y2t.default\cookies.sqlite ]
.atdmt.com [ C:\Documents and Settings\Steve\Application Data\Mozilla\Firefox\Profiles\d0n30y2t.default\cookies.sqlite ]
.atdmt.com [ C:\Documents and Settings\Steve\Application Data\Mozilla\Firefox\Profiles\d0n30y2t.default\cookies.sqlite ]
ad.yieldmanager.com [ C:\Documents and Settings\Steve\Application Data\Mozilla\Firefox\Profiles\d0n30y2t.default\cookies.sqlite ]
ad.yieldmanager.com [ C:\Documents and Settings\Steve\Application Data\Mozilla\Firefox\Profiles\d0n30y2t.default\cookies.sqlite ]
.invitemedia.com [ C:\Documents and Settings\Steve\Application Data\Mozilla\Firefox\Profiles\d0n30y2t.default\cookies.sqlite ]
.invitemedia.com [ C:\Documents and Settings\Steve\Application Data\Mozilla\Firefox\Profiles\d0n30y2t.default\cookies.sqlite ]
.revsci.net [ C:\Documents and Settings\Steve\Application Data\Mozilla\Firefox\Profiles\d0n30y2t.default\cookies.sqlite ]
.revsci.net [ C:\Documents and Settings\Steve\Application Data\Mozilla\Firefox\Profiles\d0n30y2t.default\cookies.sqlite ]

#7 mnisia

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Posted 03 January 2011 - 02:51 AM

Here is the malwarebyts log still running in safe mode going to restart now

Malwarebytes' Anti-Malware 1.50.1.1100
www.malwarebytes.org

Database version: 5446

Windows 5.1.2600 Service Pack 2 (Safe Mode)
Internet Explorer 6.0.2900.2180

1/3/2011 2:43:48 AM
mbam-log-2011-01-03 (02-43-48).txt

Scan type: Quick scan
Objects scanned: 143724
Time elapsed: 1 minute(s), 26 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#8 boopme

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Posted 03 January 2011 - 02:28 PM

Please download the TDSS Rootkit Removing Tool (TDSSKiller.exe) and save it to your Desktop. <-Important!!!
Be sure to download TDSSKiller.exe (v2.4.0.0) from Kaspersky's website and not TDSSKiller.zip which appears to be an older version 2.3.2.2 of the tool.
  • Double-click on TDSSKiller.exe to run the tool for known TDSS variants.
    Vista/Windows 7 users right-click and select Run As Administrator.
  • If TDSSKiller does not run, try renaming it.
  • To do this, right-click on TDSSKiller.exe, select Rename and give it a random name with the .com file extension (i.e. 123abc.com). If you do not see the file extension, please refer to How to change the file extension.
  • Click the Start Scan button.
  • Do not use the computer during the scan
  • If the scan completes with nothing found, click Close to exit.
  • If malicious objects are found, they will show in the Scan results - Select action for found objects and offer three options.
  • Ensure Cure (default) is selected, then click Continue > Reboot now to finish the cleaning process.
  • A log file named TDSSKiller_version_date_time_log.txt (i.e. TDSSKiller.2.4.0.0_27.07.2010_09.o7.26_log.txt) will be created and saved to the root directory (usually Local Disk C:).
  • Copy and paste the contents of that file in your next reply.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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