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Microsoft Security Essentials Alert


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#1 MizzJenn

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Posted 02 January 2011 - 10:57 AM

Hello! I have a virus on my computer that gives me a fake message from "Microsoft Security Essentials Alert" The detedted item is "Unknown Win32/Trojan".

I am not very computer savy, but I knew this was suspicious and did not click on "Clean computer"! I Googled the message, and that brought me to your site! I followed all the instructions and I think I did everything correctly. I ran RKill, and installed and ran a full system scan with MBAM. It took about 35 minutes and it said that it found 4 items. I read the note that it created in note pad, and then restarted my laptop. When it was restarted, the same message box appears! I did a quick scan with MBAM, and it found no more threats, but this fake window is still here! Please help!

Respectfully,
Jennifer

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#2 Orange Blossom

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Posted 02 January 2011 - 01:13 PM

Please follow the instructions in ==>This Guide<==. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include a description of your computer issues and what you have done to resolve them.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

Orange Blossom :cherry:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

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