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Newbie; Can't use IE since upgrade


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#1 docspaugh

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Posted 19 October 2004 - 09:44 AM

Thanks for any advise you can give me. My primary problem is IE shutting down consistently and sending an error log. This started after I updated to SP2.

Logfile of HijackThis v1.98.2
Scan saved at 9:29:26 AM, on 10/19/2004
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\progra~1\vision~1\paperp~1\pptd40nt.exe
C:\PROGRA~1\VISION~1\PAPERP~1\FBDirect.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Norton SystemWorks\Password Manager\AcctMgr.exe
C:\WINDOWS\system32\RunDll32.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\PROGRA~1\INTERN~2\inetmgr.exe
C:\WINDOWS\System32\drivers\CDAC11BA.EXE
C:\PROGRA~1\AWS\WEATHE~1\Weather.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Norton SystemWorks\Norton Antivirus\navapsvc.exe
C:\PROGRA~1\INTERN~2\inetsvc.exe
C:\Program Files\eFax Messenger Plus\HotTray.exe
C:\Program Files\eFax Messenger Plus\Dllcmd32.exe
C:\Program Files\WinZip\WZQKPICK.EXE
C:\PROGRA~1\NORTON~1\NORTON~2\NPROTECT.EXE
C:\Program Files\Aquarius Soft\PC Alarm Clock Pro\alarm.exe
C:\Program Files\MSWorks\Calendar\WKCALREM.EXE
C:\Program Files\Visioneer\PaperPort\Config\Ereg\REMIND32.EXE
C:\Program Files\Norton SystemWorks\Norton Antivirus\SAVScan.exe
C:\WINDOWS\System32\snmp.exe
C:\PROGRA~1\NORTON~1\NORTON~2\SPEEDD~1\NOPDB.EXE
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
C:\WINDOWS\System32\cisvc.exe
C:\Program Files\Outlook Express\msimn.exe
C:\Program Files\Netscape\Netscape\Netscp.exe
C:\WINDOWS\system32\cidaemon.exe
C:\PROGRA~1\WINZIP\winzip32.exe
C:\Documents and Settings\Stephanie Amspaugh\Local Settings\Temp\HijackThis.exe
C:\Program Files\Messenger\msmsgs.exe

N3 - Netscape 7: user_pref("browser.search.defaultengine", "engine://C%3A%5CProgram%20Files%5CNetscape%5CNetscape%5Csearchplugins%5CSBWeb_01.src"); (C:\Documents and Settings\Stephanie Amspaugh\Application Data\Mozilla\Profiles\default\32r2fqmr.slt\prefs.js)
O2 - BHO: Browser - {046D6EA4-15E3-4b27-8010-45BD78A9219E} - C:\PROGRA~1\INTERN~2\inetkw.dll
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {243B17DE-77C7-46BF-B94B-0B5F309A0E64} - C:\Program Files\Microsoft Money\System\mnyside.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: MyBHOSpy - {C52CBAEC-D969-4635-9F50-426CC15CE463} - C:\WINDOWS\System32\413fc2c4.dll
O2 - BHO: (no name) - {D714A94F-123A-45CC-8F03-040BCAF82AD6} - C:\WINDOWS\Downloaded Program Files\SbCIe028.dll
O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - (no file)
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton SystemWorks\Norton Antivirus\NavShExt.dll
O3 - Toolbar: (no name) - {0494D0D9-F8E0-41ad-92A3-14154ECE70AC} - (no file)
O4 - HKLM\..\Run: [PaperPort PTD] c:\progra~1\vision~1\paperp~1\pptd40nt.exe
O4 - HKLM\..\Run: [PP5300usb] C:\PROGRA~1\VISION~1\PAPERP~1\FBDirect.exe
O4 - HKLM\..\Run: [SiSUSBRG] C:\WINDOWS\SiSUSBrg.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [AcctMgr] C:\Program Files\Norton SystemWorks\Password Manager\AcctMgr.exe /startup
O4 - HKLM\..\Run: [Cmaudio] RunDll32 cmicnfg.cpl,CMICtrlWnd
O4 - HKLM\..\Run: [NeroCheck] C:\WINDOWS\System32\NeroCheck.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [inetmgr] C:\PROGRA~1\INTERN~2\inetmgr.exe
O4 - HKLM\..\Run: [PCDRealtime] C:\WINDOWS\realtime.exe
O4 - HKLM\..\RunOnce: [SpybotSnD] "C:\Program Files\Spybot - Search & Destroy\SpybotSD.exe" /autocheck
O4 - HKCU\..\Run: [Weather] C:\PROGRA~1\AWS\WEATHE~1\Weather.exe 1
O4 - Startup: Aquarius Soft PC Alarm Clock Pro.lnk = C:\Program Files\Aquarius Soft\PC Alarm Clock Pro\alarm.exe
O4 - Startup: Microsoft Works Calendar Reminders.lnk = C:\Program Files\MSWorks\Calendar\WKCALREM.EXE
O4 - Startup: Reboot.exe
O4 - Startup: reminder-ScanSoft Product Registration.lnk = C:\Program Files\Visioneer\PaperPort\Config\Ereg\REMIND32.EXE
O4 - Global Startup: eFax Tray Menu.lnk = C:\Program Files\eFax Messenger Plus\HotTray.exe
O4 - Global Startup: Live Menu.lnk = C:\Program Files\eFax Messenger Plus\Dllcmd32.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O4 - Global Startup: WinZip Quick Pick.lnk = C:\Program Files\WinZip\WZQKPICK.EXE
O8 - Extra context menu item: Send Image to Photo Library - file://C:\Program Files\MGI\MGI PhotoSuite II\Temp\MGI00000.html
O9 - Extra button: SideStep - {3E230861-5C87-11D3-A1C6-00105A1B41B8} - C:\WINDOWS\Downloaded Program Files\SbCIe028.dll
O9 - Extra button: MoneySide - {E023F504-0C5A-4750-A1E7-A9046DEA8A21} - C:\Program Files\Microsoft Money\System\mnyside.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: WebWorks Help 3.0 - file://D:\Documentation\WebDoc\wwhelp3.cab
O16 - DPF: {04B6182D-FB75-11D4-90D2-0000B4948C7C} (cre8tiv 3Di ATL Control (Internet)) - http://www.quick-step.com/distribution/cre8tiv3dix.cab
O16 - DPF: {0FFFFFFF-0FFF-0FFF-0FFF-0FFFFFFFFFFF} - http://www.pcflashbang.com/statistics/inst.exe
O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.symantec.com/sscv6/SharedC...bin/AvSniff.cab
O16 - DPF: {56336BCB-3D8A-11D6-A00B-0050DA18DE71} (RdxIE Class) - http://software-dl.real.com/1343450befc59b...ip/RdxIE601.cab
O16 - DPF: {62475759-9E84-458E-A1AB-5D2C442ADFDE} - http://a1540.g.akamai.net/7/1540/52/200312...meInstaller.exe
O16 - DPF: {640B39C1-D713-464F-92C3-75BD972B95EE} - http://download.sidestep.com/get/k00719/sb028.cab
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2004061...all/xscan53.cab
O16 - DPF: {9522B3FB-7A2B-4646-8AF6-36E7F593073C} (cpbrkpie Control) - http://a19.g.akamai.net/7/19/7125/1435/ftp...23/cpbrkpie.cab
O16 - DPF: {9DBAFCCF-592F-FFFF-FFFF-00608CEC297C} - http://wdownload.weatherbug.com/minibug/tr...uginstaller.cab
O16 - DPF: {B69F2A9C-E470-11D3-AFA3-525400DB7692} (Actimage Room Control) - http://dar.armstrong.com/ib/databases/actimage30717.cab
O16 - DPF: {C2FCEF52-ACE9-11D3-BEBD-00105AA9B6AE} (Symantec RuFSI Registry Information Class) - http://security.symantec.com/sscv6/SharedC...n/bin/cabsa.cab

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#2 CalamityKen

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Posted 19 October 2004 - 10:16 AM

docspaugh, welcome.

Please print this out and follow ALL these directions carefully.

Important: Create a folder on the C: drive called C:\HJT.
You can do this by going to My Computer (Windows key+e) then double click on C: then right click and select New then Folder and name it HJT.

Move HijackThis.exe into this folder as you do not want the HijackThis backup logs in the Temp folder that should be cleaned out periodically.

When you run HijackThis from C:\HJT folder by double clicking on it and have it "Fixed checked" it will create a backup file of modifications to use if restore is necessary.

Make sure 'show all files' is enabled:
http://service1.symantec.com/SUPPORT/tsgen...=&osv=&osv_lvl=

Boot into Safe Mode by tapping F8 key repeatedly at bootup.
More detailed instructions here:
http://service1.symantec.com/SUPPORT/tsgen...001052409420406

Delete if still present:
C:\Program Files\INTERN~2\inetkw.dll
C:\Program Files\INTERN~2\inetmgr.exe
C:\WINDOWS\System32\413fc2c4.dll
C:\WINDOWS\Downloaded Program Files\SbCIe028.dll
<== files

C:\PROGRA~1\AWS <== folder

Start HijackThis and tick the boxes next to all these, then close all browser and explorer windows, and tell HijackThis to "Fix checked" if still present.

O2 - BHO: Browser - {046D6EA4-15E3-4b27-8010-45BD78A9219E} - C:\PROGRA~1\INTERN~2\inetkw.dll
O2 - BHO: MyBHOSpy - {C52CBAEC-D969-4635-9F50-426CC15CE463} - C:\WINDOWS\System32\413fc2c4.dll
O2 - BHO: (no name) - {D714A94F-123A-45CC-8F03-040BCAF82AD6} - C:\WINDOWS\Downloaded Program Files\SbCIe028.dll
O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - (no file)
O3 - Toolbar: (no name) - {0494D0D9-F8E0-41ad-92A3-14154ECE70AC} - (no file)
O4 - HKLM\..\Run: [inetmgr] C:\PROGRA~1\INTERN~2\inetmgr.exe
O4 - HKLM\..\Run: [PCDRealtime] C:\WINDOWS\realtime.exe
O4 - HKCU\..\Run: [Weather] C:\PROGRA~1\AWS\WEATHE~1\Weather.exe 1
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O9 - Extra button: SideStep - {3E230861-5C87-11D3-A1C6-00105A1B41B8} - C:\WINDOWS\Downloaded Program Files\SbCIe028.dll
O16 - DPF: {640B39C1-D713-464F-92C3-75BD972B95EE} - http://download.sidestep.com/get/k00719/sb028.cab
O16 - DPF: {9DBAFCCF-592F-FFFF-FFFF-00608CEC297C} - http://wdownload.weatherbug.com/minibug/tr...uginstaller.cab


Reboot and Install the prevention protection below and help your friends from being infected on the Internet.

Empty the Recycle Bin.

The Temp folders should be cleaned out periodically as installation programs and hijack programs leave a lot of junk there.
Index.dat Suite helps with this.
http://support.it-mate.co.uk/?mode=Products&p=index.datsuite

Insure that Index.dat Suite is Setup to empty the Temp folders especially
C:\Documents and Settings\{user}\Local Settings\Temp
then run the Find and create the run.bat and reboot to have it remove what it finds.

{user} is the User Stephanie Amspaugh Account ID.
Removal of infections and prevention protection should be installed on ALL User Account IDS.

Download and install WinPatrol.
http://www.winpatrol.com

Browser settings for increased security:
http://bshagnasty.home.att.net/browsersettings.htm

Install IE-SPYAD then run the install.bat in the ie-spyad folder and SpywareBlaster then keep them up to date as today's Internet is full of nasty infections.
https://netfiles.uiuc.edu/ehowes/www/resource.htm#IESPYAD
http://www.javacoolsoftware.com/spywareblaster.html

#3 docspaugh

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Posted 19 October 2004 - 11:41 AM

:thumbsup: Thanks CalamityKen! That worked brilliantly!




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