Posted 31 December 2010 - 10:37 PM
4 month old ASUS i7 laptop running Windows 7. Had no history of problems until it suddenly crashed today in the midst of searching the web. No porn, no weird downloads except one torrent that scanned clean on virus check. I use the computer all day, every day and it was fine until the crash. Most recent Malwarebytes scan was early this past week with no reported problems.
When it initially crashed, the screen went black then it rebooted automatically. I don't have a password setup so from the login screen it takes a moment before it switches onto the desktop when starting up. Instead of desktop, it shows the blue screen with a message that it had to shut down to avoid damage, etc. Does some kind of crash data collection very quickly then automatically reboots...over and over.
Contacted ASUS technical support and went through all their options. I was told that there is no recovery image or disk or setting on the computer or that it was damaged and the computer has to be sent in to be reformatted. It won't boot into safe mode. Tried restore to earlier setting, said it was successful but didn't change the bootup problem. Tried the automatic startup problem troubleshooter and it said there were no problems detected. Is there anything else I can do?
I can't attach a log or post as I can't boot the computer. Was using Avira with malwarebytes.