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Freezing in normal mode, major startup problems


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3 replies to this topic

#1 bpooter

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Posted 31 December 2010 - 01:52 PM

I am new and have created one topic in the Vista forum. BC Advisor helped me and asked me to run some free antimalware programs. I did, then he asked me to post a new thread here for further help. Here is my original post: http://www.bleepingcomputer.com/forums/topic370406.html/page__gopid__2075885#entry2075885: (my dds log from today is posted below that)

[Hello,

I wasn't sure if I should put this under malware or vista...

For a couple months my computer has been extremely slow to do anything 70% of the time, including simple things like open a folder, play an mp3, open control panel, etc. It has occasionally had periods (several days in a row) where it will run really loud for 5 seconds before shutting down and restarting on its own. When it does this it does it consistently every 45 minutes. Then it will go a week or so without doing that all on its own. (I have been good about keeping the vents clean and blowing out the interior).

But last week, sister in law came in from Miss., and used facebook a great deal(that's the only change we can think of), which we've never used, and the computer went nuts. Now it freezes anywhere from 30 seconds to 10 minutes after starting in normal mode. The power button has to be held down to shut it off and then pushed again to start again. It starts and runs fine in safe mode with networking, no problems. But starting up in normal mode now, it consistently has a problem starting either 4 or 5 times in a row, each progressively worse, with windows wanting to do a startup repair on the last one, before finally starting successfully in normal mode, only to freeze shortly thereafter. It will freeze whether we're doing anything or not.

I have Trendmicro antivirus and their help site told me to run Hijackthis which I did and then it suggested posting that log in one of these forums. I've read several posts in several different forums, and don't want to do anything else until you tell me where to start. My suspicions are malware, a posible upgrade from TM, something Vista related, something having to do with addons, or something processor or memory related. But really I don't have a clue.

My computer is a Gateway GM5478 with Vista Home Premium, straight off the shelf from Best Buy 2 years ago. No hardware modifications or upgrades except the additon of one more dvd drive which best buy did before I brought it home the first time.

Intel Core2 Quad processor Q6600, each core 2.4 ghz, 2x4mb L2 cache, 1066 mhz fsb.

Nvidea GEforce 8500gt with 256 mb.

500gb SATA II.

Dual channel 2048mb DDR2.

Vista service pack 2.

32 bit op system.

Under device mgr, the only yellow ! is under system devices, "consumer IR devices".

Any help someone can give would be VERY VERY appreciated! :) Thank you, Joe]

**********************************************************************************

My "Attach" file is attached.
Here is my DDS log:


DDS (Ver_10-12-12.02) - NTFSx86 NETWORK
Run by Owner at 13:37:20.63 on Fri 12/31/2010
Internet Explorer: 7.0.6002.18005
Microsoft® Windows Vista™ Home Premium 6.0.6002.2.1252.1.1033.18.2029.1424 [GMT -5:00]

AV: Trend Micro AntiVirus *Disabled/Updated* {68F968AC-2AA0-091D-848C-803E83E35902}
SP: Spy Sweeper *Disabled/Updated* {8162D2B6-63C7-5812-E5F7-165FDC222080}
SP: Trend Micro AntiVirus *Disabled/Updated* {D3988948-0C9A-0693-BE3C-BB4CF86413BF}
SP: Lavasoft Ad-Watch Live! *Disabled/Updated* {61CDFD9D-3CAC-9270-C6FC-52325ACB795B}

============== Running Processes ===============

C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Program Files\Webroot\Spy Sweeper\WRConsumerService.exe
C:\Windows\system32\svchost.exe -k rpcss
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Windows\Explorer.EXE
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Users\Owner\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\Y4IJLIQW\dds

[1].scr
C:\Windows\system32\wbem\wmiprvse.exe

============== Pseudo HJT Report ===============

uStart Page = hxxp://www.comcast.net/
mStart Page = hxxp://www.gateway.com/g/startpage.html?

Ch=Retail&Br=GTW&Loc=ENG_US&Sys=DTP&M=GM5478
mDefault_Page_URL = hxxp://www.gateway.com/g/startpage.html?

Ch=Retail&Br=GTW&Loc=ENG_US&Sys=DTP&M=GM5478
uInternet Settings,ProxyOverride = <local>
mSearchAssistant = hxxp://www.gateway.com/g/sidepanel.html?

Ch=Retail&Br=GTW&Loc=ENG_US&Sys=DTP&M=GM5478
uPolicies-explorer: NoDesktopCleanupWizard = 1 (0x1)
uPolicies-system: NoDispAppearancePage = 0 (0x0)
mPolicies-explorer: BindDirectlyToPropertySetStorage = 0 (0x0)
mPolicies-system: EnableLUA = 0 (0x0)
mPolicies-system: HideShutdownScripts = 0 (0x0)
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office11\EXCEL.EXE/3000
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} -

c:\progra~1\micros~2\office11\REFIEBAR.DLL
DPF: {166B1BCA-3F9C-11CF-8075-444553540000} -

hxxp://fpdownload.macromedia.com/get/shockwave/cabs/director/sw.cab
DPF: {233C1507-6A77-46A4-9443-F871F945D258} -

hxxp://download.macromedia.com/pub/shockwave/cabs/director/sw.cab
DPF: {3860DD98-0549-4D50-AA72-5D17D200EE10} -

hxxp://cdn.scan.onecare.live.com/resource/download/scanner/en-us/wlscctrl2.cab
DPF: {3BFFE033-BF43-11D5-A271-00A024A51325} -

hxxps://go.gwinnett.k12.ga.us/brookwoodln01/iNotes6W.cab
DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} -

hxxp://fpdownload.macromedia.com/get/flashplayer/current/ultrashim.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} -

hxxp://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
DPF: {E008A543-CEFB-4559-912F-C27C2B89F13B} -

hxxps://go.gwinnett.k12.ga.us/brookwoodln01/dwa7W.cab
DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} -

hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
TCP: {68B0E384-6FF7-4CE3-9895-3C9D44D11B2F} = 68.87.68.166,68.87.74.166

============= SERVICES / DRIVERS ===============

R0 ssfs0bbc;ssfs0bbc;c:\windows\system32\drivers\ssfs0bbc.sys [2009-11-6 29808]
R2 WebrootSpySweeperService;Webroot Spy Sweeper Engine;c:\program files\webroot\spy

sweeper\SpySweeper.exe [2009-11-6 4048240]
R2 WRConsumerService;Webroot Client Service;c:\program files\webroot\spy

sweeper\WRConsumerService.exe [2008-10-24 1201640]
R3 SaiH0255;SaiH0255;c:\windows\system32\drivers\SaiH0255.sys [2008-2-15 136832]
S2 cnetcfg32;cnetcfg32; [x]
S2 FsUsbExService;FsUsbExService;c:\windows\system32\FsUsbExService.Exe [2010-5-17 238952]
S2 lxbl_device;lxbl_device;c:\windows\system32\lxblcoms.exe -service --> c:\windows\system32

\lxblcoms.exe -service [?]
S2 tmpreflt;tmpreflt;c:\windows\system32\drivers\tmpreflt.sys [2010-10-8 36432]
S3 AVer88xHD;AVerMedia 23888 AvStream Video Capture;c:\windows\system32\drivers\AVer88xHD.sys

[2007-8-9 401408]
S3 FsUsbExDisk;FsUsbExDisk;c:\windows\system32\FsUsbExDisk.Sys [2010-5-17 36608]
S3 IntelDH;IntelDH Driver;c:\windows\system32\drivers\IntelDH.sys [2007-8-9 5504]
S3 Lavasoft Ad-Aware Service;Lavasoft Ad-Aware Service;c:\program files\lavasoft\ad-

aware\AAWService.exe [2010-8-12 1375992]
S3 NETw2v32;Intel® PRO/Wireless 2200BG Network Connection Driver for Windows

Vista;c:\windows\system32\drivers\NETw2v32.sys [2006-11-2 2589184]
S3 tmevtmgr;tmevtmgr;c:\windows\system32\drivers\tmevtmgr.sys [2010-7-21 51792]
S3 TmProxy;Trend Micro Proxy Service;c:\program files\trend micro\internet security\TmProxy.exe

[2010-7-21 689416]

=============== Created Last 30 ================

2010-12-31 04:52:45 -------- d-----w- c:\program files\SUPERAntiSpyware
2010-12-31 04:23:51 -------- d-----w-

c:\users\owner\appdata\roaming\Malwarebytes
2010-12-31 04:23:45 38224 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys
2010-12-31 04:23:44 -------- d-----w- c:\progra~2\Malwarebytes
2010-12-31 04:23:42 20952 ----a-w- c:\windows\system32\drivers\mbam.sys
2010-12-31 04:23:42 -------- d-----w- c:\program files\Malwarebytes' Anti-

Malware
2010-12-31 04:13:22 -------- d-----w- c:\program files\CCleaner
2010-12-30 06:13:43 222080 ------w- c:\windows\system32\MpSigStub.exe
2010-12-27 02:14:59 -------- d-----w- C:\ST_Temp
2010-12-26 08:19:15 2048 ----a-w- c:\windows\system32\tzres.dll
2010-12-16 04:04:58 -------- d-----w-

c:\users\owner\appdata\local\NativePadTask
2010-12-16 03:07:13 -------- d-----w- c:\users\owner\appdata\local\smpPadnt5
2010-12-03 13:33:53 8147456 ----a-w- c:\windows\system32\wmploc.DLL
2010-12-03 13:33:53 168960 ----a-w- c:\program files\windows media

player\wmplayer.exe
2010-12-03 13:32:22 274944 ----a-w- c:\windows\system32\schannel.dll
2010-12-03 13:32:15 954752 ----a-w- c:\windows\system32\mfc40.dll
2010-12-03 13:32:15 954288 ----a-w- c:\windows\system32\mfc40u.dll
2010-12-03 13:32:07 304128 ----a-w- c:\windows\system32\drivers\srv.sys
2010-12-03 13:32:07 125952 ----a-w- c:\windows\system32\srvsvc.dll
2010-12-03 13:32:07 102400 ----a-w- c:\windows\system32\drivers\srvnet.sys
2010-12-03 13:32:06 17920 ----a-w- c:\windows\system32\netevent.dll
2010-12-03 13:32:06 145408 ----a-w- c:\windows\system32\drivers\srv2.sys
2010-12-03 13:31:19 339968 ----a-w- c:\program files\windows

nt\accessories\wordpad.exe
2010-12-03 13:31:19 1316864 ----a-w- c:\windows\system32\ole32.dll
2010-12-03 13:31:15 157184 ----a-w- c:\windows\system32\t2embed.dll
2010-12-03 13:31:10 867328 ----a-w- c:\windows\system32\wmpmde.dll
2010-12-03 13:31:06 231424 ----a-w- c:\windows\system32\msshsq.dll
2010-12-03 13:24:02 531968 ----a-w- c:\windows\system32\comctl32.dll

==================== Find3M ====================

2010-11-04 18:56:07 345600 ----a-w- c:\windows\system32\wmicmiplugin.dll
2010-11-04 18:55:38 352768 ----a-w- c:\windows\system32\taskschd.dll
2010-11-04 18:55:38 270336 ----a-w- c:\windows\system32\taskcomp.dll
2010-11-04 18:55:12 601600 ----a-w- c:\windows\system32\schedsvc.dll
2010-11-04 16:34:06 171520 ----a-w- c:\windows\system32\taskeng.exe
2010-10-28 15:44:56 34304 ----a-w- c:\windows\system32\atmlib.dll
2010-10-28 13:27:47 292352 ----a-w- c:\windows\system32\atmfd.dll
2010-10-21 20:08:42 834048 ----a-w- c:\windows\system32\wininet.dll
2010-10-21 18:30:50 389632 ----a-w- c:\windows\system32\html.iec
2010-10-20 17:41:28 78336 ----a-w- c:\windows\system32\ieencode.dll
2010-10-18 13:37:35 81920 ----a-w- c:\windows\system32\consent.exe
2010-10-18 13:31:24 2038272 ----a-w- c:\windows\system32\win32k.sys

============= FINISH: 13:38:06.97 ===============

Attached Files



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#2 myrti

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Posted 07 January 2011 - 03:10 PM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

Please include a clear description of the problems you're having, along with any steps you may have performed so far.

Please refrain from running tools or applying updates other than those we suggest while we are cleaning up your computer. The reason for this is so we know what is going on with the machine at any time. Some programs can interfere with others and hamper the recovery process.

Even if you have already provided information about your PC, we need a new log to see what has changed since you originally posted your problem.
We need to create an OTL Report
  • Please download OTL from one of the following mirrors:
  • Save it to your desktop.
  • Double click on the Posted Image icon on your desktop.
  • Click the "Scan All Users" checkbox.
  • In the custom scan box paste the following:
    msconfig
    safebootminimal
    activex
    drivers32
    netsvcs
    %SYSTEMDRIVE%\*.exe
    /md5start
    eventlog.dll
    scecli.dll
    netlogon.dll
    cngaudit.dll
    sceclt.dll
    ntelogon.dll
    logevent.dll
    iaStor.sys
    nvstor.sys
    atapi.sys
    IdeChnDr.sys
    viasraid.sys
    AGP440.sys
    vaxscsi.sys
    nvatabus.sys
    viamraid.sys
    nvata.sys
    nvgts.sys
    iastorv.sys
    ViPrt.sys
    eNetHook.dll
    ahcix86.sys
    KR10N.sys
    nvstor32.sys
    ahcix86s.sys
    nvrd32.sys
    symmpi.sys
    adp3132.sys
    mv61xx.sys
    nvraid.sys
    /md5stop
    %systemroot%\*. /mp /s
    %systemroot%\system32\*.dll /lockedfiles
    %systemroot%\Tasks\*.job /lockedfiles
    %systemroot%\system32\drivers\*.sys /lockedfiles
    %systemroot%\System32\config\*.sav
    %systemroot%\system32\drivers\*.sys /90
  • Push the Posted Image button.
  • Two reports will open, copy and paste them in a reply here:
    • OTL.txt <-- Will be opened
    • Extra.txt<--Will be minimized

In the upper right hand corner of the topic you will see a button called Options. If you click on this in the drop-down menu you can choose Track this topic. I suggest you do this and select Immediate E-Mail notification and click on Proceed. This way you will be advised when we respond to your topic and facilitate the cleaning of your machine.

After 5 days if a topic is not replied to we assume it has been abandoned and it is closed.

regards myrti

Hi there m0le! :)

Edited by myrti, 07 January 2011 - 03:21 PM.

is that a bird?  a plane? nooo it's the flying blueberry!

If I have been helping you and haven't replied in 2 days, feel free to shoot me a PM! Please don't send help request via PM, unless I am already helping you. Use the forums!

 

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#3 m0le

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Posted 07 January 2011 - 03:12 PM

Sorry myrti :)

Edited by m0le, 07 January 2011 - 03:13 PM.

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#4 myrti

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Posted 16 January 2011 - 09:22 AM

Due to the lack of feedback, this topic is now closed.In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days.

is that a bird?  a plane? nooo it's the flying blueberry!

If I have been helping you and haven't replied in 2 days, feel free to shoot me a PM! Please don't send help request via PM, unless I am already helping you. Use the forums!

 

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