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System Tool 2011, browser hijack, BSOD


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#1 briangl

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Posted 31 December 2010 - 01:42 PM

O/S Vista Home Basic

Picked up System Tool 2011 somewhere, google search results are being redirected, ran Malwarebytes, updated first, did not find anything the first time. Ran AVG 2011, updated first, found 4 trojan horses. While AVG was running a BSOD appeared, system restarted. I restarted normally, BSOD came right up. Restarted in Safe Mode, ran AVG again, it found about 3 trojans. Ran Malwarebytes again, in safe mode, it found one registry value infected and 2 files infected all with Rogue.systemtool.

After finding and removing those things in safe mode, restarted normally, got BSOD right away, tried restarting again normally, it started ok, no BSOD.

That's all I have done so far but, still getting redirected google results.

Now what?

Thank you.

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#2 briangl

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Posted 20 January 2011 - 11:06 AM

Why didn't anyone ever answer this question?

#3 boopme

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Posted 20 January 2011 - 12:11 PM

Hello, sorry every now and then someone falls thru the cracks. But we have you now.

Please follow our Removal Guide here Remove System Tool and SystemTool .
You will move to the Automated Removal Instructions

After you completed that, post your scan log here,let me know how things are.
The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#4 briangl

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Posted 24 January 2011 - 09:00 AM

Thanks but, I had to look elsewhere for help. It was my wife’s laptop and she was ready to kill me if I didn’t get it fixed ASAP.

I ended up going through safe mode with command prompt and doing a system restore to a date that predated the infection. We have run a couple of scans with AVG and Malwarebytes since then and everything looks ok.

I also installed Winpatrol on her laptop, as I was advised to do here when I had a problem with my laptop, about 6 months ago.

#5 boopme

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Posted 24 January 2011 - 11:35 AM

Thanks for letting us know.

If there are no more problems or signs of infection, you should Create a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been saved in System Restore. Since this is a protected directory your tools cannot access to delete these files, they sometimes can reinfect your system if you accidentally use an old restore point. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:
  • Go to Start > Programs > Accessories > System Tools and click "System Restore".
  • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name, then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
  • Then use Disk Cleanup to remove all but the most recently created Restore Point.
  • Go to Start > Run and type: Cleanmgr
  • Click "Ok". Disk Cleanup will scan your files for several minutes, then open.
  • Click the "More Options" tab, then click the "Clean up" button under System Restore.
  • Click Ok. You will be prompted with "Are you sure you want to delete all but the most recent restore point?"
  • Click Yes, then click Ok.
  • Click Yes again when prompted with "Are you sure you want to perform these actions?"
  • Disk Cleanup will remove the files and close automatically.
Vista Users can refer to these links: Create a New Restore Point and Disk Cleanup.

Tips to protect yourself against malware and reduce the potential for re-infection:Avoid gaming sites, pirated software, cracking tools, keygens, and peer-to-peer (P2P) file sharing programs. They are a security risk which can make your computer susceptible to a smörgåsbord of malware infections, remote attacks, exposure of personal information, and identity theft. Many malicious worms and Trojans spread across P2P file sharing networks, gaming and underground sites. Users visiting such pages may see innocuous-looking banner ads containing code which can trigger pop-up ads and malicious Flash ads that install viruses, Trojans and spyware. Ads are a target for hackers because they offer a stealthy way to distribute malware to a wide range of Internet users. The best way to reduce the risk of infection is to avoid these types of web sites and not use any P2P applications. Read P2P Software User Advisories and Risks of File-Sharing Technology.

Keeping Autorun enabled on USB and other removable drives has become a significant security risk due to the increasing number of malware variants that can infect them and transfer the infection to your computer. To learn more about this risk, please read:
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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