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Roadrunner Webmail


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#1 Larry Dunn

Larry Dunn

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Posted 31 December 2010 - 01:28 PM

My problem is with the Google Search enhancement recently introduced into Bright House Roadrunner Webmail.

Each time I open an email message, the cursor moves to the Google Search window. When I press the Down cursor to read the message, the window opens up and shows the search terms instead of scrolling the message.

This forces me to hit the Tab key, or else click inside the message, to be able to scroll through it.

As a creature of habit, it is hard for me to do this. And I think it is quite an imposition on the part of the Webmail design team, to put the focus on the Google Search doodad, instead of on the email message that really ought to be their main concern.

I have been writing to the Webmail support people, since December 16. It is hilarious really, to see how many ways people can misunderstand my simple request. They seem to be convinced that I have a problem reading my emails. Again and again I have assured them that I can read my emails perfectly.

The solutions proposed are of two types. Removing cookies and temp files, and using another browser. I am using Internet Explorer 8. Going to another browser seems to me a rather drastic solution, and I am not convinced that it would have any effect on the behavior of the Google Search button. Surely it is a question for the Webmail design team. So far, I have not been able to get through to them.

I spend most of my time working in Excel VBA. I do well enough there, but my internet knowledge is very slim.

I'm hoping that someone in this forum will have the expertise to make the Google Search be available, but not constantly intrusive.

Thanks for any help.

Larry Dunn

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