Actually, I'm removing the other topic so and providing you with instructions for posting there.
Please follow the instructions in ==>This Guide<==
starting at Step 6. Since Normal Mode is not functioning properly, please use Safe Mode. If you cannot complete a step, skip it and continue.
Once the proper logs are created, then make a NEW TOPIC
and post it ==>HERE<==
Please include a description of your computer issues and what you have done to resolve them. Please be sure to let them know why you used Safe Mode to create the logs.
If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.