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BrowserModifier:win32\Zwangi


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#1 Cortinaman

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Posted 31 December 2010 - 11:13 AM

Spent ages trying to get round this one to remove it, symptoms are the computer starts up then shortly after startup all the desktop short cuts tool bar etc disappear so am unable to do anything. Have restarted in safe mode and it starts up ok but any malware removal tools i have tried require the system to be run in normal mode so running out of options, any ideas? oh yes laptop is running on Vista 32 bit

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#2 Cortinaman

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Posted 31 December 2010 - 11:44 AM

Sorry moved this to the correct forum

#3 Orange Blossom

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Posted 31 December 2010 - 12:29 PM

Hello,

Actually, I'm removing the other topic so and providing you with instructions for posting there.

Please follow the instructions in ==>This Guide<== starting at Step 6. Since Normal Mode is not functioning properly, please use Safe Mode. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include a description of your computer issues and what you have done to resolve them. Please be sure to let them know why you used Safe Mode to create the logs.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

Orange Blossom :cherry:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

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