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Remote Access Connection Manager

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2 replies to this topic

#1 pdmumford


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Posted 31 December 2010 - 07:34 AM

Hi Guys,

Never had to post for PC problems before as I have always managed to find the problem using google and/or a bit of common sense but I am struggling with persistent and (for me) unidentifiable problem(s).

Brief history:

New PC (AMD phemon 1075T with Asus M4A77T/USB3 motherboard, 4Gb RAM, Radeon HD 4670) came preloaded with XP Pro SP3. Slight error there as my original licence was for a SP1 or basic XP disc. I was having intermittent crashes and couldn't register the original key so I decided to reformat and install the original version of XP. This would not happen, presumably, because the original copy of XP would not work with my new setup (so I was informed by the PC suppliers).

I eventually got XP working (I cheated) and am still experiencing random crashes. The only wisp of information I can find is that around the time of a crash I commonly get:

The Remote Access Connection Manager service terminated with service-specific error 3221356592 (0xC0020030).

After loads of registry scanners, repair internet connection, install new bios for M/B (same version as it was the latest anyway) and probably more malware scans than was necessary I stioll struggling and am wondering whether I have a hardware issue.

In desperation I have run Combofix (it was only after I had run it I saw the post on Bleeping Computer NOT to do this unless asked) and it appeared to find rootkit activity, although this could have been AV amtivirus.

If anyone can suggest something to try short of reinstalling XP or setting fire to my new tower it would be much appreciated. Combofix output files attached if they help.

Something I just remembered - original problems MAY have started when I hit 4 (Core unlocker) during boot up - my processor does not support core unlocking but the MB does. Resulted in a reboot and the option went away during all susequent boots. Option has reappeared since Bios re-install. All Bios setttings to default.

Another observation is that the problems mostly seem to happen when multitasking e.g. several browser pages with flash on the go or burning optical discs when surfing. I would not have thought this a problem with a hex core processor but the processor does bost the clock by 500 Mhz sometimes....was considering switching this off in the bios...

Hope someone can have a good laugh at me and point out an obvious solution :D I think I am too far into it to see clearly now....

Forgot to mention - was infected with AntivirXP but I believe that to be succesfully uninstalled now.

Merged posts. ~ OB

Attached Files

Edited by Orange Blossom, 31 December 2010 - 12:41 PM.

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#2 Casey_boy


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Posted 07 January 2011 - 09:16 AM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.

Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE

We also need a new log from the GMER anti-rootkit scanner. Please first disable any CD emulation programs using the steps found in this topic:

Why we request you disable CD Emulation when receiving Malware Removal Advice

Then create another GMER log and post it as an attachment to the reply where you post your new DDS log. Instructions on how to properly create a GMER log can be found here:

How to create a GMER log


If I have been helping you and I do not reply within 48hours, feel free to send me a PM.

* My Website * Am I Infected? * Malware Removal Help * If you'd like to say thanks *

#3 thcbytes


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Posted 17 January 2011 - 09:51 AM

Due to the lack of feedback, this topic is now closed.In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days.
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