Hello john6969 ,
Where is your AntiVirus? This tool is not a toy. If used the wrong way you could trash your computer. Please use only under direction of a Helper. If you decide to do so anyway, please do not blame me or ComboFix.*
Ensure you have disabled all anti virus and anti malware programs so they do not interfere with the running of ComboFix.
1. Download this file - combofix.exe http://download.bleepingcomputer.com/sUBs/ComboFix.exe
2. Double click combofix.exe & follow the prompts.
3. When finished, it will produce a log for you. Post that log in your next reply please.Note:
Do not mouseclick combofix's window while it's running. That may cause it to stall.
If you have trouble running it the first time, then rename ComboFix.exe to john.exe and try again.