Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

computer freezes when I try and run Full virus scan....


  • Please log in to reply
6 replies to this topic

#1 suprastang02

suprastang02

  • Members
  • 4 posts
  • OFFLINE
  •  
  • Local time:12:02 PM

Posted 30 December 2010 - 04:21 PM

I have Stopzilla and McAffee on my computer. Last night I ran an update for Stopzilla. My computer rebooted and now it is freezing every time I run a full scan. It was freezing if I tried to access the internet then it started letting me. It was also n0t allowing my Real time scanning on my McAfFee to stay on. I would turn it on and 5 secs later it would turn off. I decided to uninstall both Stopzilla and McAffee (despite having paid subscriptions to both). I have reinstalled stopzilla but not McAffee. I decided to run my Windows Scanner (the security that comes with this computer) and it would do a quick scan but not a full scan. The full scan would cause the comp to freeze on every anti-virus program I have. I am not very knowledgeable when it comes to comps but can pretty much do anything on here with a step by step process. Please help. I think there is a virus preventing me from activating my security.

Edited by hamluis, 30 December 2010 - 05:59 PM.
Moved from Win 7 to Am I Infected ~ Hamluis.


BC AdBot (Login to Remove)

 


#2 quietman7

quietman7

    Bleepin' Janitor


  • Global Moderator
  • 51,399 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Virginia, USA
  • Local time:01:02 PM

Posted 31 December 2010 - 04:56 PM

Please download Malwarebytes' Anti-Malware (v1.50.1) and follow these instructions for doing a Quick Scan in normal mode.

Malwarebytes' may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • After completing the scan, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab .
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows the database version and your operating system.
  • Exit Malwarebytes' when done.
Note: If Malwarebytes' encounters a file that is difficult to remove, you will be asked to reboot your computer so it can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally will prevent Malwarebytes' from removing all the malware.

-- Some types of malware will target Malwarebytes Anti-Malware and other security tools to keep them from running properly. If that's the case, please refer to the suggestions provided in For those having trouble running Malwarebytes Anti-Malware as you may need to rename it or use RKill by Grinler


Please download Norman Malware Cleaner and save to your desktop.
alternate download link
If you previously used Norman, delete that version and download it again as the tool is frequently updated!
  • Be sure to read all the information Norman provides on that same page.
  • Double-click on Norman_Malware_Cleaner.exe to start. Vista/Windows 7 users right-click and select Run As Administrator.
    The tool is very slow to load as it uses a special driver. This is normal so please be patient.
  • Read the End User License Agreement and click the Accept button to open the scanning window.
  • Click Start Scan to begin.
  • In some cases Norman Malware Cleaner may require that you restart the computer to completely remove an infection. If prompted, reboot to ensure that all infections are removed.
  • After the scan has finished, a log file a log file named NFix_date_time (i.e. NFix_2009-06-22_07-08-56.log) will be created on your desktop with the results.
  • Copy and paste the contents of that file in your next reply.
-- Note: If you need to scan a usb flash drives or other removable drives not listed, use the Add button to browse to the drives location, click on the drive to highlight and choose Ok.
.
.
Windows Insider MVP 2017-2018
Microsoft MVP Reconnect 2016
Microsoft MVP Consumer Security 2007-2015 kO7xOZh.gif
Member of UNITE, Unified Network of Instructors and Trusted Eliminators

If I have been helpful & you'd like to consider a donation, click 38WxTfO.gif

#3 suprastang02

suprastang02
  • Topic Starter

  • Members
  • 4 posts
  • OFFLINE
  •  
  • Local time:12:02 PM

Posted 02 January 2011 - 08:22 AM

Malwarebytes' Anti-Malware 1.50.1.1100
www.malwarebytes.org

Database version: 5442

Windows 6.1.7600
Internet Explorer 8.0.7600.16385

1/2/2011 7:21:08 AM
mbam-log-2011-01-02 (07-21-08).txt

Scan type: Quick scan
Objects scanned: 153701
Time elapsed: 3 minute(s), 43 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 72
Registry Values Infected: 4
Registry Data Items Infected: 0
Folders Infected: 15
Files Infected: 18

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CLASSES_ROOT\AppID\{0D82ACD6-A652-4496-A298-2BDE705F4227} (Adware.ClickPotato) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\AppID\{11C27351-716B-4052-9361-E3B0A3F8221C} (Adware.ClickPotato) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\AppID\{7025E484-D4B0-441a-9F0B-69063BD679CE} (Adware.ClickPotato) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\AppID\{8258B35C-05B8-4c0e-9525-9BCCC70F8F2D} (Adware.ClickPotato) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\AppID\{A89256AD-EC17-4a83-BEF5-4B8BC4F39306} (Adware.ClickPotato) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{09325003-167c-483d-a4ba-8b3122abb432} (Adware.ShopperReports) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\ShopperReports.HbGuru.1 (Adware.ShopperReports) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\ShopperReports.HbGuru (Adware.ShopperReports) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{100eb1fd-d03e-47fd-81f3-ee91287f9465} (Adware.ShopperReports) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\ShopperReports.RprtCtrl.1 (Adware.ShopperReports) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\ShopperReports.RprtCtrl (Adware.ShopperReports) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Settings\{100EB1FD-D03E-47FD-81F3-EE91287F9465} (Adware.ShopperReports) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{100EB1FD-D03E-47FD-81F3-EE91287F9465} (Adware.ShopperReports) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{1602F07D-8BF3-4C08-BDD6-DDDB1C48AEDC} (Adware.ClickPotato) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\TypeLib\{C55CA95C-324B-451c-B2D2-6E895AA75FEC} (Adware.ClickPotato) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Interface\{30B15818-E110-4527-9C05-46ACE5A3460D} (Adware.ClickPotato) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\ClickPotatoLiteAX.Info.1 (Adware.ClickPotato) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\ClickPotatoLiteAX.Info (Adware.ClickPotato) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{1602F07D-8BF3-4C08-BDD6-DDDB1C48AEDC} (Adware.ClickPotato) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{20ea9658-6bc3-4599-a87d-6371fe9295fc} (Adware.ShopperReports) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\ShopperReports.HbAx.1 (Adware.ShopperReports) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\ShopperReports.HbAx (Adware.ShopperReports) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{7A3D6D17-9DD5-4C60-8076-D1784DABAF8C} (Adware.ClickPotato) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\TypeLib\{814BAA91-DC22-4350-87D6-0C86E93F7F08} (Adware.ClickPotato) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Interface\{419EDA30-6DFF-432C-B534-E15D899ABEE4} (Adware.ClickPotato) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\MenuButtonIE.ButtonIE.1 (Adware.ClickPotato) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\MenuButtonIE.ButtonIE (Adware.ClickPotato) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{AC6D819E-AA8F-4418-A3BB-D165C1B18BB5} (Adware.ClickPotato) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\ClickPotatoLiteAX.UserProfiles.1 (Adware.ClickPotato) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\ClickPotatoLiteAX.UserProfiles (Adware.ClickPotato) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{AC6D819E-AA8F-4418-A3BB-D165C1B18BB5} (Adware.ClickPotato) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Typelib\{5fe0ceae-cb69-40af-a323-40f94257dacb} (Adware.ShopperReports) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Interface\{65A16874-2ED0-460E-A547-5FE2EC3A13A7} (Adware.ShopperReports) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Typelib\{ACC62306-9A63-4864-BD2F-C8825D2D7EA6} (Adware.ClickPotato) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Interface\{21BA420E-161C-413A-B21E-4E42AE1F4226} (Adware.ClickPotato) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Typelib\{B035BA6B-57CD-4F72-B545-65BE465FCAF6} (Adware.ShoppingReport2) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Typelib\{CDCA70D8-C6A6-49EE-9BED-7429D6C477A2} (Adware.ShopperReports) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Interface\{8AD9AD05-36BE-4E40-BA62-5422EB0D02FB} (Adware.ShopperReports) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Typelib\{D136987F-E1C4-4CCC-A220-893DF03EC5DF} (Adware.ShopperReports) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Typelib\{D44FD6F0-9746-484E-B5C4-C66688393872} (Adware.ShoppingReport2) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Interface\{0EB3F101-224A-4B2B-9E5B-DF720857529C} (Adware.ShoppingReport2) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Settings\{258C9770-1713-4021-8D7E-1F184A2BD754} (Adware.ShoppingReport2) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{258C9770-1713-4021-8D7E-1F184A2BD754} (Adware.ShoppingReport2) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{A7CDDCDC-BEEB-4685-A062-978F5E07CEEE} (Adware.ShopperReports) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{B58926D6-CFB0-45D2-9C28-4B5A0F0368AE} (Adware.ClickPotato) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Extensions\{B58926D6-CFB0-45D2-9C28-4B5A0F0368AE} (Adware.ClickPotato) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{B58926D6-CFB0-45D2-9C28-4B5A0F0368AE} (Adware.ClickPotato) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{BDEA95CF-F0E6-41E0-BD3D-B00F39A4E939} (Adware.ShoppingReport2) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{C5428486-50A0-4A02-9D20-520B59A9F9B2} (Adware.ShopperReports) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{C5428486-50A0-4A02-9D20-520B59A9F9B3} (Adware.ShopperReports) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{DB38E21A-0133-419D-92AD-ECDFD5244D6D} (Adware.ShoppingReport2) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{EB620C54-E229-4942-87CE-E717109FC8C6} (Adware.ShoppingReport2) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{A078F691-9C07-4AF2-BF43-35E79EECF8B7} (Adware.Softomate) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{69725738-CD68-4f36-8D02-8C43722EE5DA} (Adware.Hotbar) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{89F88394-3828-4d03-A0CF-8203604C3DA6} (Adware.Hotbar) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{D4233F04-1789-483c-A137-731E8F113DD5} (Adware.Hotbar) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\shopperreports.mozillapsexecuter (Adware.ShopperReports) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\AppID\BRNstIE.DLL (Adware.ClickPotato) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\AppID\CmndFF.DLL (Adware.ClickPotato) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\AppID\MenuButtonIE.DLL (Adware.ClickPotato) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\AppID\mozillaps.dll (Adware.ClickPotato) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\AppID\Pltfrm.DLL (Adware.ClickPotato) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\ShopperReports3 (Adware.ShopperReports) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\Software\clickpotatolitesa (Adware.ClickPotato) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\Software\ShoppingReport2 (Adware.ShoppingReport2) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\ClickPotatoLite (Adware.ClickPotato) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\QueryExplorer (Adware.QueryExplorer) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\ShopperReports3 (Adware.ShopperReports) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\ShoppingReport2 (Adware.ShoppingReport2) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\ClickPotatoLiteSA (Adware.ClickPotato) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\QueryExplorer (Adware.QueryExplorer) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\ShopperReportsSA (Adware.ShopperReports) -> Quarantined and deleted successfully.

Registry Values Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\5.0\User Agent\Post Platform\ShopperReports 3.0.497.0 (Adware.HotBar) -> Value: ShopperReports 3.0.497.0 -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\5.0\User Agent\Post Platform\SRS_IT_E8790570B37658523EA996 (Malware.Trace) -> Value: SRS_IT_E8790570B37658523EA996 -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Mozilla\Firefox\extensions\ShopperReports@ShopperReports.com (ShopperReports) -> Value: ShopperReports@ShopperReports.com -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Mozilla\Firefox\extensions\ClickPotatoLite@ClickPotatoLite.com (Adware.ClickPotato) -> Value: ClickPotatoLite@ClickPotatoLite.com -> Quarantined and deleted successfully.

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
c:\programdata\2aca5cc3-0f83-453d-a079-1076fe1a8b65 (Adware.Seekmo) -> Quarantined and deleted successfully.
c:\programdata\clickpotatolitesa (Adware.ClickPotato) -> Quarantined and deleted successfully.
c:\Users\Wiley\AppData\Roaming\clickpotatolite (Adware.ClickPotato) -> Quarantined and deleted successfully.
c:\programdata\queryexplorer (Adware.QueryExplorer) -> Quarantined and deleted successfully.
c:\program files (x86)\clickpotatolite (Adware.ClickPotato) -> Quarantined and deleted successfully.
c:\program files (x86)\clickpotatolite\bin (Adware.ClickPotato) -> Quarantined and deleted successfully.
c:\program files (x86)\clickpotatolite\bin\10.0.530.0 (Adware.ClickPotato) -> Quarantined and deleted successfully.
c:\program files (x86)\clickpotatolite\bin\10.0.530.0\firefox (Adware.ClickPotato) -> Quarantined and deleted successfully.
c:\program files (x86)\clickpotatolite\bin\10.0.530.0\firefox\extensions (Adware.ClickPotato) -> Quarantined and deleted successfully.
c:\program files (x86)\clickpotatolite\bin\10.0.530.0\firefox\extensions\plugins (Adware.ClickPotato) -> Quarantined and deleted successfully.
c:\program files (x86)\queryexplorer (Adware.QueryExplorer) -> Quarantined and deleted successfully.
c:\program files (x86)\shoppingreport2 (Adware.ShoppingReport2) -> Quarantined and deleted successfully.
c:\program files (x86)\shoppingreport2\Bin (Adware.ShoppingReport2) -> Quarantined and deleted successfully.
c:\program files (x86)\shoppingreport2\Bin\2.7.27 (Adware.ShoppingReport2) -> Quarantined and deleted successfully.
c:\programdata\microsoft\Windows\start menu\Programs\shopperreports (Adware.ShopperReports) -> Quarantined and deleted successfully.

Files Infected:
c:\program files (x86)\clickpotatolite\bin\10.0.530.0\clickpotatolitesaax.dll (Adware.ClickPotato) -> Quarantined and deleted successfully.
c:\program files (x86)\clickpotatolite\bin\10.0.530.0\clickpotatolitesabho.dll (Adware.ClickPotato) -> Quarantined and deleted successfully.
c:\programdata\clickpotatolitesa\clickpotatolitesa.dat (Adware.ClickPotato) -> Quarantined and deleted successfully.
c:\programdata\clickpotatolitesa\clickpotatolitesaabout.mht (Adware.ClickPotato) -> Quarantined and deleted successfully.
c:\programdata\clickpotatolitesa\clickpotatolitesaabout.mht.tmp (Adware.ClickPotato) -> Quarantined and deleted successfully.
c:\programdata\clickpotatolitesa\clickpotatolitesaau.dat (Adware.ClickPotato) -> Quarantined and deleted successfully.
c:\programdata\clickpotatolitesa\clickpotatolitesaeula.mht (Adware.ClickPotato) -> Quarantined and deleted successfully.
c:\programdata\clickpotatolitesa\clickpotatolitesaeula.mht.tmp (Adware.ClickPotato) -> Quarantined and deleted successfully.
c:\programdata\clickpotatolitesa\clickpotatolitesa_hpk.dat (Adware.ClickPotato) -> Quarantined and deleted successfully.
c:\programdata\clickpotatolitesa\clickpotatolitesa_kyf.dat (Adware.ClickPotato) -> Quarantined and deleted successfully.
c:\programdata\clickpotatolitesa\clickpotatolitesa_kyf_update.dat (Adware.ClickPotato) -> Quarantined and deleted successfully.
c:\program files (x86)\clickpotatolite\bin\10.0.530.0\clickpotatolitesahook.dll (Adware.ClickPotato) -> Quarantined and deleted successfully.
c:\program files (x86)\clickpotatolite\bin\10.0.530.0\clickpotatoliteuninstaller.exe (Adware.ClickPotato) -> Quarantined and deleted successfully.
c:\program files (x86)\clickpotatolite\bin\10.0.530.0\firefox\extensions\install.rdf (Adware.ClickPotato) -> Quarantined and deleted successfully.
c:\program files (x86)\clickpotatolite\bin\10.0.530.0\firefox\extensions\plugins\npclntax_clickpotatolitesa.dll (Adware.ClickPotato) -> Quarantined and deleted successfully.
c:\programdata\microsoft\Windows\start menu\Programs\shopperreports\About Us.lnk (Adware.ShopperReports) -> Quarantined and deleted successfully.
c:\programdata\microsoft\Windows\start menu\Programs\shopperreports\customer support.lnk (Adware.ShopperReports) -> Quarantined and deleted successfully.
c:\programdata\microsoft\Windows\start menu\Programs\shopperreports\shopperreports uninstall instructions.lnk (Adware.ShopperReports) -> Quarantined and deleted successfully.

#4 quietman7

quietman7

    Bleepin' Janitor


  • Global Moderator
  • 51,399 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Virginia, USA
  • Local time:01:02 PM

Posted 02 January 2011 - 08:36 AM

Please continue with the Norman Malware Cleaner scan and post the results.

Then rescan again with Malwarebytes Anti-Malware, but this time perform a Full Scan in normal mode and check all items found for removal. Don't forgot to check for database definition updates through the program's interface (preferable method) before scanning and to reboot afterwards. Failure to reboot normally will prevent Malwarebytes' from removing all the malware. When done, click the Logs tab and copy/paste the contents of the new report in your next reply.
.
.
Windows Insider MVP 2017-2018
Microsoft MVP Reconnect 2016
Microsoft MVP Consumer Security 2007-2015 kO7xOZh.gif
Member of UNITE, Unified Network of Instructors and Trusted Eliminators

If I have been helpful & you'd like to consider a donation, click 38WxTfO.gif

#5 suprastang02

suprastang02
  • Topic Starter

  • Members
  • 4 posts
  • OFFLINE
  •  
  • Local time:12:02 PM

Posted 02 January 2011 - 11:44 PM

Malwarebytes' Anti-Malware 1.50.1.1100
www.malwarebytes.org

Database version: 5442

Windows 6.1.7600
Internet Explorer 8.0.7600.16385

1/2/2011 3:06:15 PM
mbam-log-2011-01-02 (15-06-15).txt

Scan type: Full scan (C:\|)
Objects scanned: 241677
Time elapsed: 36 minute(s), 43 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#6 suprastang02

suprastang02
  • Topic Starter

  • Members
  • 4 posts
  • OFFLINE
  •  
  • Local time:12:02 PM

Posted 02 January 2011 - 11:49 PM

norman is running right now and I will post the results after it finishes....I was amazed that the Malwarebytes FULL SCAN actually finished....it was having trouble making it through and I just left it on.....it eventually moved past the freezing...but it DID freeze in the beginning. Also I have have an icon of a flag appearing saying I have no anti virus software on my computer yet I have all of the programs you recommended running as we speak. Is this a problem? I find it weird that there werent any infections on the Malwarebytes FULL SCAN results when it was freezing up.

#7 quietman7

quietman7

    Bleepin' Janitor


  • Global Moderator
  • 51,399 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Virginia, USA
  • Local time:01:02 PM

Posted 03 January 2011 - 01:23 PM

The speed and ability to complete an anti-virus or anti-malware scan depends on a variety of factors.
  • The program itself and how its scanning engine is designed to scan: using a signature database vs heuristic scanning or a combination of both.
  • Options to scan for spyware, adware, riskware and potentially unwanted programs (PUPS).
  • Options to scan memory, boot sectors, registry and alternate data streams (ADS).
  • Type of scan performed: Deep, Quick or Custom scanning.
  • What action has to be performed when malware is detected.
  • A computer's hard drive size.
  • Disk used capacity (number of files to include temporary files) that have to be scanned.
  • Types of files (.exe, .dll, .sys, .cab, archived, compressed, packed, email, etc) that are scanned.
  • Whether external drives are included in the scan.
  • Competition for and utilization of system resources by the scanner.
  • Other running processes and programs in the background.
  • Interference from malware.
  • Interference from the user.
-- Note: Using two security scanning engines at the same time can cause each to interfere with the other, cause systems hangs, false detections, unreliable results and other unpredictable behavior.

If you are using a CD Emulator (Daemon Tools, Alchohol 120%, Astroburn, AnyDVD, etc) be aware that they use rootkit-like techniques to hide from other applications and can interfere with investigative or anti-rootkit (ARK) tools. This interference can produce misleading or inaccurate scan results, false detection of legitimate files, cause unexpected crashes, BSODs, and general 'dross'. This often makes it hard to differentiate between malicious rootkits and the legitimate drivers used by CM Emulators. In some cases, the drivers related to such tools can cause crashes or system hanging when attempting to boot into safe mode. Since CD Emulators use a hidden driver which can be seen as a rootkit and interfere with providing accurate results or cause other problems, it is recommended that they be disabled or removed until your scans have been completed.

Edited by quietman7, 03 January 2011 - 01:24 PM.

.
.
Windows Insider MVP 2017-2018
Microsoft MVP Reconnect 2016
Microsoft MVP Consumer Security 2007-2015 kO7xOZh.gif
Member of UNITE, Unified Network of Instructors and Trusted Eliminators

If I have been helpful & you'd like to consider a donation, click 38WxTfO.gif




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users