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Cannot Install Windows Update


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#1 JJ2K

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Posted 30 December 2010 - 03:33 PM

Hi,

There is a problem with installing a Windows Update on a Win XP laptop i'm using.

Everytime the update tries to install but just fails. If I try to install on shutdown (it prompts evertime) the screen just hangs forever, and then if I don't select to install at shut-down when I boot-up I think it is trying to install it then causing a major loading problem every time the laptop is booted, no error appears it just takes a very long time to load.

I then went to the Windows Update site and tried to install it from there but it failed. (Error Code 0x02 shows in the Log)

The update concerned is KB2416447 - Security update for the Microsoft .NET Framework 1.1 Service Pack 1 on Windows XP, Windows Server 2003 (64-bit), Windows Vista, and Windows Server 2008

This laptop has had previous with updates i'm not entirley sure about as it's not mine, but i've noticed 2 updates are "hidden" when I went to the Windows update site. These are (KB979906 - security update for the Microsoft.NET Framework 1.1 Service Pack 1 in Windows 2000, in Windows XP, in Windows Server 2003, in Windows Vista, and in Windows Server 2008 and KB951847 - .NET Framework 3.5 SP 1 and .NET Framework Family Update). I tried to unhide and install the latter as it said it needed to do this on its own but it was just hanging for ages so clicked the cancel button, when it then taked ages but finally cancelled it..(i'm worried to try again, as it could have been hidden for a reason)

I have disabled auto updates temporarliy to see if it fixes the slow booting problem, but does anybody know why this update is failing and also the 2 hidden updates (I think these were hidden because they were failing)?

I noticed when I went to install it said that the update was already downloaded, so maybe I should try re-downloading the update and installing it then as a possible fix, but how do I do this I guess I need to delete the download but where is this located?


Thanks to anybody who can help.

EDIT: Do you think thiswill work? What is Windows Update Agent, do I need this?

EDIT 2: Per Link in above Edit I deleted all of SoftwareDistrbution/Downloads folder, I then d/l Windows Update Agent but on install told me it was already installed, then I d/l KB2416447 from here but when I double click to install it said something like "The installation source for this file is not available" or something and then I press OK and recieve and "Sorry this program has encoutered an error" and needs to close message.

Edited by JJ2K, 30 December 2010 - 04:22 PM.


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#2 noknojon

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Posted 30 December 2010 - 05:04 PM

Hi JJ2K -
This is a general version of how to find and reinstall hidden downloads in most XP units - Try it first and see how it runs -
Error Code 0x02
--------------------------------------------------------------------------------
The updates show as 0 KB when they have been previously downloaded to the system -
Windows Update is detecting their presence in the Download subfolder of SoftwareDistribution or in one of the transaction logs.
First, show hidden files, folders, and system files:
<http://www.bleepingcomputer.com/tutorials/how-to-see-hidden-files-in-windows/#winxp>

Next, go to Start > Run > type in
net stop wuauserv
Click OK or press Enter
The Automatic Updates service will stop
Back to Start > Run > type in [or copy&paste]
%windir%\softwaredistribution
Delete ALL of the subfolders of SoftwareDistribution
Close the window
Download and SAVE:
Windows Update Agent 3.0 [x86-32bit]
http://download.windowsupdate.com/v7...gent30-x86.exe

KB927891 [x86-32bit]
http://www.microsoft.com/downloads/d...9-404327772E5A

Install WindowsUpdateAgent30-x86.exe
Now install WindowsXP-KB927891-v3-x86-ENU.exe and then restart the system

Either initiate a manual visit to Windows Update via the Start Menu link
or from within IE > Tools > Windows Update or, to do it automatically,
Start > Run > type in
wuauclt /detectnow
Click OK or press Enter -

#3 JJ2K

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Posted 30 December 2010 - 05:41 PM

Hi,

Thanks for the response. I actually found a similar guide in the edit of my post. When I tried to install Windows Update Agent it said it was already installed. Then when I double clicked the KB2416447 download I recieved the error "The installation source for this file is not available"

Any ideas? I was going to try downloading/installing one of the 2 hidden updates (KB951847) but couldn't find a download for it.

#4 coxchris

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Posted 30 December 2010 - 08:18 PM

its possible it already downloaded and applied the final release is located on this link http://www.microsoft.com/downloads/en/details.aspx?displaylang=en&FamilyID=9cfb2d51-5ff4-4491-b0e5-b386f32c0992
If It had it may hide it from the user.

Go to Add/Remove Programs and show windows updates check to see if any never verison of Microsoft .Net Framework.

What Service Pack do you have currently Make sure your running windows xp service pack 3. Updating the service pack will/may fix your problem

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