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desktop not responding to anything

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3 replies to this topic

#1 sean77


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Posted 30 December 2010 - 06:47 AM

im trying to help with someones laptop, it gets onto the desktop, but when i click on anything it doesn't respond to anything, it wont load up the start menu or anything. I am able to start it up in safe mode so Ive tried using system restore but that doesnt seem to do anything.

would anyone be able to help?


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#2 hamluis



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Posted 30 December 2010 - 12:56 PM

System manufacturer and model?

No error messages?

Does the full, normal desktop appear?

Since it boots into safe mode...I'd try to take a look in Event Viewer, trying to focus on errors noted at approximate time of last unsuccessful boot.


#3 JosiahK


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Posted 30 December 2010 - 06:48 PM

When you say it reaches the desktop, do you mean that it shows the desktop background image but doesn't show any icons or the taskbar?

Try launching task manager from that position by pressing CTRL + SHIFT + ESC.
If you can launch task manager try going to File > New Task and typing "Explorer.exe" (without the quotes)
That should hopefully launch Windows Explorer, which is the program that's failing.
If it doesn't please post back with any error messages.
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#4 Adams A Plus

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Posted 31 December 2010 - 06:32 PM

Try going in to your msconfig. Shut down all your start-up programs. Reboot. (you can do this from Safe Mode) See if that changes anything. If so then you know it's a program that starts up with your computer.
CompTIA A+, CompTIA Net+, MCP, MCDST, MCTS: Windows Vista, MSITP: Enterprise Support

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