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Resident Shield Alert Virus


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#1 GSnavely82

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Posted 29 December 2010 - 06:47 AM

I have a nasty virus that we cannot remove. I have been told this might be a "flower" that is deep in the computer, we do a temporary fix, and then it shows itself again.

When I start the computer I get a pop-up that says "Resident Shield Alert". It then says "Multiple threat detection". It wants me to try removing two files called "Trojan Horse Dropper.generic2".

When I run a scan with our Malware program, it doesn't find anything. But this happens every time that I start the computer.

It also won't let me shut down unless I push the power button.

Any suggestions? Thanks.

Edited by hamluis, 29 December 2010 - 11:12 AM.
Moved from XP forum to Am I Infected ~ Hamluis.


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#2 boopme

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Posted 29 December 2010 - 04:32 PM

Hello and welcome please run these next. If you have Spybot installed temporarily disable it.
Next run ATF:
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

Please download ATF Cleaner by Atribune & save it to your desktop.
  • Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose: Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.


Next run MBAM (MalwareBytes):

Please download Malwarebytes Anti-Malware and save it to your desktop.
Download Link 1
Download Link 2MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
    For instructions with screenshots, please refer to the How to use Malwarebytes' Anti-Malware Guide.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Troubleshoot Malwarebytes' Anti-Malware


Follow with an Online scan and tell me how it is after these.

Please perform a scan with Eset Online Antiivirus Scanner.
This scan requires Internet Explorer to work. Vista/Windows 7 users need to run Internet Explorer as Administrator.
To do this, right-click on the IE icon in the Start Menu or Quick Launch Bar on the Taskbar and select Run As Administrator from the context menu.
  • Click the green Posted Image button.
  • Read the End User License Agreement and check the box:
  • Check Posted Image.
  • Click the Posted Image button.
  • Accept any security warnings from your browser.
  • Check Posted Image
  • Check Remove found threats and Scan potentially unwanted applications. (If given the option, choose "Quarantine" instead of delete.)
  • Click the Start button.
  • ESET will then download updates for itself, install itself, and begin scanning your computer.
  • If offered the option to get information or buy software at any point, just close the window.
  • The scan will take a while so be patient and do NOT use the computer while the scan is running. Keep all other programs and windows closed.
  • When the scan completes, push Posted Image
  • Push Posted Image, and save the file to your desktop as ESETScan.txt.
  • Push the Posted Image button, then Finish.
  • Copy and paste the contents of ESETScan.txt in your next reply.
Note: A log.txt file will also be created and automatically saved in the C:\Program Files\EsetOnlineScanner\ folder.
If you did not save the ESETScan log, click Posted Image > Run..., then type or copy and paste everything in the code box below into the Open dialogue box:

C:\Program Files\ESET\EsetOnlineScanner\log.txt
  • Click Ok and the scan results will open in Notepad.
  • Copy and paste the contents of log.txt in your next reply.
-- Some online scanners will detect existing anti-virus software and refuse to cooperate. You may have to disable the real-time protection components of your existing anti-virus and try running the scan again. If you do this, remember to turn them back on after you are finished.

NOTE: In some instances if no malware is found there will be no log produced.
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#3 GSnavely82

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Posted 30 December 2010 - 03:57 PM

Here is the text box after using Malware (I am running the ESET Online Scanner right now):

Malwarebytes' Anti-Malware 1.50.1.1100
www.malwarebytes.org
Database version: 5424
Windows 6.0.6002 Service Pack 2 (Safe Mode)
Internet Explorer 7.0.6002.18005
12/30/2010 3:41:50 PM
mbam-log-2010-12-30 (15-41-50).txt
Scan type: Quick scan
Objects scanned: 150202
Time elapsed: 2 minute(s), 0 second(s)
Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 2
Memory Processes Infected:
(No malicious items detected)
Memory Modules Infected:
(No malicious items detected)
Registry Keys Infected:
(No malicious items detected)
Registry Values Infected:
(No malicious items detected)
Registry Data Items Infected:
(No malicious items detected)
Folders Infected:
(No malicious items detected)
Files Infected:
c:\Users\Snavely\AppData\Roaming\asdsada.bat (Malware.Trace) -> Quarantined and deleted successfully.
c:\Users\Snavely\AppData\Roaming\microsoft\stor.cfg (Malware.Trace) -> Quarantined and deleted successfully.

#4 GSnavely82

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Posted 30 December 2010 - 04:00 PM

Before I could start the scan, I got an AVG - Update your AVG Protection message. I didn't touch it wondering if it was part of the virus.

#5 GSnavely82

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Posted 30 December 2010 - 05:12 PM

I will try to send the text after the ESET Online Scanner is done but I am worried about not being able to cut and paste. So, in the meantime, it is telling me that 4 files are infected. It says "Threats found!". And a variant of Java/TrojanDownloader.Agent.NAL trojan.

#6 GSnavely82

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Posted 30 December 2010 - 05:30 PM

Here is the text from the scan:

C:\Users\Snavely\AppData\LocalLow\Sun\Java\Deployment\cache\6.0\47\337ea6ef-289a75cf multiple threats deleted - quarantined
C:\Users\Snavely\AppData\LocalLow\Sun\Java\Deployment\cache\6.0\54\61f172f6-4981d37e multiple threats deleted - quarantined
C:\Users\Snavely\AppData\LocalLow\Sun\Java\Deployment\cache\6.0\8\2e524588-1b79d433 multiple threats deleted - quarantined
C:\Windows\ServiceProfiles\LocalService\AppData\Local\Temp\TfsStore\Tfs_DAV\yilln0.jar a variant of Java/TrojanDownloader.Agent.NAL trojan deleted - quarantined

Is this fixed or is there more that needs to be done? Thanks for the help.

#7 boopme

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Posted 30 December 2010 - 08:14 PM

Looks good. Is it still asking to update your AVG? Is your AVG updated?

What version of JAVA is running?
Go into Control Panel>Add Remove Programs. Be sure the 'Show Updates' box is checked. Go down the list and tell me what Java applications are installed and their version. (Highlight the program to see this).
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#8 GSnavely82

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Posted 31 December 2010 - 06:54 AM

I couldn't find the Add/Remove Programs in Control Panel for some reason. Strange.

But I think that Java™ 6 Update 13 is what is installed.

I am not getting the Update AVG message. How would I manually update AVG?

#9 boopme

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Posted 31 December 2010 - 10:26 AM

Ok we may still have an infection.

For PAID or Free AVG look here L@@K
for yours
When you click ...Start there is a pop up menu.,white on left and gray on right.
On the gray side there should be Control Panel near the bottom .

Please download the TDSS Rootkit Removing Tool (TDSSKiller.exe) and save it to your Desktop. <-Important!!!
Be sure to download TDSSKiller.exe (v2.4.0.0) from Kaspersky's website and not TDSSKiller.zip which appears to be an older version 2.3.2.2 of the tool.
  • Double-click on TDSSKiller.exe to run the tool for known TDSS variants.
    Vista/Windows 7 users right-click and select Run As Administrator.
  • If TDSSKiller does not run, try renaming it.
  • To do this, right-click on TDSSKiller.exe, select Rename and give it a random name with the .com file extension (i.e. 123abc.com). If you do not see the file extension, please refer to How to change the file extension.
  • Click the Start Scan button.
  • Do not use the computer during the scan
  • If the scan completes with nothing found, click Close to exit.
  • If malicious objects are found, they will show in the Scan results - Select action for found objects and offer three options.
  • Ensure Cure (default) is selected, then click Continue > Reboot now to finish the cleaning process.
  • A log file named TDSSKiller_version_date_time_log.txt (i.e. TDSSKiller.2.4.0.0_27.07.2010_09.o7.26_log.txt) will be created and saved to the root directory (usually Local Disk C:).
  • Copy and paste the contents of that file in your next reply.




Important Note: Your version of Java is out of date. Older versions have vulnerabilities that malicious sites can use to exploit and infect your system. Microsoft: ‘Unprecedented Wave of Java Exploitation’
Drive-by Trojan preying on out-of-date Java installations
Ghosts of Java Haunt UsersPlease follow these steps to remove older version Java components and update:
  • Download the latest version of Java Runtime Environment (JRE) Version 6 and save it to your desktop.
  • Look for "Java Platform, Standard Edition".
  • Click the "Download JRE" button to the right.
  • Select your Platform: "Windows" (32-bit) or "Windows x64" (64-bit).
  • Select your Language: "Multi-language".
  • Read the License Agreement, and then check the box that says: "I agree to the Java SE...License Agreement".
  • Click Continue and the page will refresh.
  • Under Required Files, check the box for Windows Offline Installation, click the link below it and save the file to your desktop.
  • Close any programs you may have running - especially your web browser.
Go to Posted Image > Control Panel, double-click on Add/Remove Programs or Programs and Features in Vista/Windows 7 and remove all older versions of Java.
  • Check (highlight) any item with Java Runtime Environment (JRE or J2SE) in the name.
  • Click the Remove or Change/Remove button and follow the onscreen instructions for the Java uninstaller.
  • Repeat as many times as necessary to remove each Java versions.
  • Reboot your computer once all Java components are removed.
  • Then from your desktop double-click on jre-6u23-windows-i586.exe to install the newest version.
  • If using Windows 7 or Vista and the installer refuses to launch due to insufficient user permissions, then Run As Administrator.
  • When the Java Setup - Welcome window opens, click the Install > button.
  • If offered to install a Toolbar, just uncheck the box before continuing unless you want it.
-- Starting with Java 6u10, the uninstaller incorporated in each new release uses Enhanced Auto update to automatically remove the previous version when updating to a later update release. It will not remove older versions, so they will need to be removed manually.
-- Java is updated frequently. If you want to be automatically notified of future updates, just turn on the Java Automatic Update feature and you will not have to remember to update when Java releases a new version.


Note: The Java Quick Starter (JQS.exe) adds a service to improve the initial startup time of Java applets and applications but it's not necessary.
To disable the JQS service if you don't want to use it:
  • Go to Start > Control Panel > Java > Advanced > Miscellaneous and uncheck the box for Java Quick Starter.
  • Click Ok and reboot your computer.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#10 GSnavely82

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Posted 31 December 2010 - 11:32 AM

TDSSKiller did not find anything. I am guessing that is a good thing.

I updated Java and did not have any old versions. Only Java 6 Update 23 was showing. Is that the version that I need?

Thanks.

#11 boopme

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Posted 31 December 2010 - 08:45 PM

Hi that the corect one ,I went by this"But I think that Java™ 6 Update 13 is what is installed."

Did you find the Add/Remove Programs in Control Panel?

Is it running well now?
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#12 GSnavely82

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Posted 03 January 2011 - 08:39 AM

Everything seems to be running fine now.

I have an "Add Hardware" and a "Remove Programs" in Control Panel. But not an "Add/Remove Programs" specific option. But maybe I am just not looking in the right place.

#13 boopme

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Posted 03 January 2011 - 02:30 PM

Sorry in XP it's the Remove Programs" in Control Panel
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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