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combofix help


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#1 yankeebell

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Posted 28 December 2010 - 08:03 PM

I am looking for help running combofix on my computer. I have windows xp profetional. I read about combofix on microsofts help forum. My problem is that when i try to go to windows update, explorer says that the webpage cannot be displayed and when i run the diagnostic it says no problems detected. I have run avast antispyware scan and malwarebites scan and had no luck fixing the problem. Thanks.

Edited by Orange Blossom, 28 December 2010 - 09:56 PM.
Move to AV forum. ~ OB


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#2 quietman7

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Posted 28 December 2010 - 10:54 PM

As a general policy, Bleeping Computer does not offer advice on how to run ComboFix unless we asked someone to run it or if there is a problem with the computer caused by running the tool. This is because people should not be using ComboFix without being advised to do so by a trained expert (i.e. Malware Response Team) who is assisting a member deal a malware issue on that system. When issues arise due to complex malware infections, possible false detections, problems running ComboFix or with other security tools causing conflicts, experts are usually aware of them and can advise what should or should not be done while providing individual assistance. Those attempting to use ComboFix on their own do not have such information and are at risk when running the tool in an unsupervised environment.

Further, using ComboFix is only one part of the disinfection process. Preliminary scans from other tools like DDS, RSIT and GMER should be used first because they provide comprehensive logs with specific details about files, folders and registry keys which may have been modified by malware infection. Analysis of those logs allows planning an strategy for effective disinfection and a determination if using ComboFix is necessary. Please read the pinned topic ComboFix usage, Questions, Help? - Look here.

If you were advised to run ComboFix by a trained expert at another security forum then you need to contact that person for assistance. That Helper should be able to address any issues you encountered when running the tool as they should have the knowledge and resources to do so.
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