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I think I need help with malware


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2 replies to this topic

#1 Rob03458

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Posted 28 December 2010 - 07:38 PM

My son was trying to download some music related software and got some sort of malware on the laptop. A foreign virus warning popped up (we run avast) and now the internet loads ridiculously slowly. I have run malwarebytes and it shows that there infected files and folders but it can't get rid of them. I am at my wits end.

I have run dds and gmer.

The logs are attached. I would appreciate all the help I can get.
Thanks,
Rob

Attached Files

  • Attached File  DDS.txt   43.19KB   2 downloads
  • Attached File  ark.log   4KB   1 downloads


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#2 m0le

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Posted 04 January 2011 - 08:37 PM

Hi,

Welcome to Bleeping Computer. My name is m0le and I will be helping you with your log.
  • Please subscribe to this topic, if you haven't already. You can subscribe by clicking the Options box to the right of your topic title and selecting Track This Topic.

  • Please avoid installing/uninstalling or updating any programs and attempting any unsupervised fixes or scans. This can make helping you impossible.

  • Please reply to this post so I know you are there.
The forum is busy and we need to have replies as soon as possible. If I haven't had a reply after 3 days I will bump the topic and if you do not reply by the following day after that then I will close the topic.

Once I receive a reply then I will return with your first instructions.

Thanks :thumbup2:
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#3 m0le

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Posted 09 January 2011 - 07:08 PM

Due to the lack of feedback, this topic is now closed.In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days.
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