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Website hijacking or virus?


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16 replies to this topic

#1 Corrinedk

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Posted 28 December 2010 - 04:21 PM

For the 2nd or 3rd time, while checking email via juno webmail online, out of the blue I got a small popup trying to emulate antivirus. I hit the X to close everything immediately, but it began either downloading or uploading something. I closed it pretty damn quickly, and am running a deepscan of Vipre antivirus but it hasn't found anything thus far.

I did a hijackthis and am hoping someone can help me figure out what I need to do. Thanks very much in advance =)

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#2 Shannon2012

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Posted 04 January 2011 - 10:42 AM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review your topic and do their best to resolve your issues.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.

Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE

We also need a new log from the GMER anti-rootkit scanner. Please first disable any CD emulation programs using the steps found in this topic:

Why we request you disable CD Emulation when receiving Malware Removal Advice

Then create another GMER log and post it as an attachment to the reply where you post your new DDS log. Instructions on how to properly create a GMER log can be found here:

How to create a GMER log


Shannon

#3 Shannon2012

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Posted 10 January 2011 - 05:19 PM

Due to the lack of feedback, this topic is now closed.In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days.
Shannon

#4 Andrew

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Posted 12 January 2011 - 10:20 PM

Reopened by OP request.

#5 Shannon2012

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Posted 13 January 2011 - 08:44 AM

Hi,

Welcome to Bleeping Computer.

My name is Shannon and I will be working with you to remove the malware that is on your machine.

I apologize for the delay in replying to your post, but this forum is extremely busy.

Please don't make any further changes or run any other tools unless instructed to. Additional changes may hinder the cleaning of your machine.

When asked to copy logs or reports into your reply, please copy them directly into your reply. Do not include them in quotes. Do not attach them unless asked to do so. In Notepad, please turn off Word Wrap under the Format menu.

Please Track this topic - On the top right on this tread, click on the Option button, and, in the drop-down list, click on 'Track this topic'. Under Subscription Information, click on 'Immediate Email Notification' and then click on the Proceed button at the bottom.

Please give me some time to look over your log. I will post the reply as soon as possible.
Shannon

#6 Shannon2012

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Posted 13 January 2011 - 10:42 AM

Hi-

The HighjackThis report did not show the problem. We will do a pass with Malwarebytes' Anti-Malware and do a new scan with OTL.

Please download Malwarebytes' Anti-Malware (MBAM) from HERE.

Note: If you already have Malwarebytes' Anti-Malware, just run and update it.. Then do a "Perform Full Scan"

Double Click mbam-setup.exe to install the application.
  • Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and next to Launch Malwarebytes' Anti-Malware, then click Finish.
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select "Perform Full Scan", then click Scan.
  • The scan may take some time to finish,so please be patient.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Make sure that everything is checked, and click Remove Selected.
  • When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note)
  • The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
  • Copy & Paste the entire report in your next reply.
Note: If you are unable to get MBAM to run, download one of the following Rkill programs to your desktop, run it, and then try MBAM again. If you are unable run the Rkill you downloaded, download another one, and try it.
Rkill.exe
Rkill.com
Rkill.scr
Rkill.pif

Extra Note:
If MBAM encounters a file that is difficult to remove, you will be presented with 1 or 2 prompts, click OK to either and let MBAM proceed with the disinfection process, if asked to restart the computer, please do so immediately.

Next, we need to create an OTL Report
  • Please download OTL from here:
  • Main Mirror
  • Save it to your desktop.
  • Double click on the Posted Image icon on your desktop.
  • Click the "Scan All Users" checkbox.
  • Change the "Extra Registry" option to "Use SafeList"
  • Push the Posted Image button.
  • Two reports will open, copy and paste them into your reply:
  • OTL.txt <-- Will be opened
  • Extra.txt <-- Will be minimized

In your reply, please copy in the contents of MBAM and the two OTL reports. How is computer doing? What problems are you having with it?
Shannon

#7 Corrinedk

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Posted 14 January 2011 - 03:43 PM

I followed Andrew's direction and downloaded/ran/saved the following reports:

Attached Files

  • Attached File  DDS.txt   12.29KB   2 downloads
  • Attached File  gmer.log   295bytes   2 downloads


#8 Corrinedk

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Posted 14 January 2011 - 03:52 PM

Here is the OTL file you requested. Please let me know if you need anything else to help determine why i'm getting these small pop ups that download or upload things without permission. Almost always on juno.com email website.

Attached Files

  • Attached File  OTL.Txt   57.53KB   1 downloads


#9 Shannon2012

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Posted 14 January 2011 - 04:52 PM

Hi-

Did you run the requested Malwarebytes' Anti-Malware scan? Could you please copy in the contents of that report in your reply? - do not attach it.

You also did not copy in the OTL Extra.txt file which should be on your desktop. Please copy that into your reply, as well.

Edited by Shannon2012, 14 January 2011 - 05:47 PM.

Shannon

#10 Corrinedk

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Posted 15 January 2011 - 03:43 PM

I re did OTL but it only opened the 1 file I attached already. Perhaps I'm not doing something right. Please see below malwarebytes. I can see malwarebytes sees nothing infected, but i don't see any other reason for the pop ups since i've used juno email on the web for probably 10 yrs.



Malwarebytes' Anti-Malware 1.50.1.1100
www.malwarebytes.org

Database version: 5526

Windows 6.1.7600
Internet Explorer 8.0.7600.16385

1/15/2011 3:42:50 PM
mbam-log-2011-01-15 (15-42-50).txt

Scan type: Full scan (C:\|)
Objects scanned: 263467
Time elapsed: 23 minute(s), 5 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#11 Shannon2012

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Posted 16 January 2011 - 03:49 PM

Hi-

The report file that I am looking for was produced by the first run of OTL and it should be on your computer's desktop. It is called 'Extras.txt'. Please copy the contents of that file into your reply.

Thanks.
Shannon

#12 Corrinedk

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Posted 22 January 2011 - 09:49 AM

w

Edited by Corrinedk, 22 January 2011 - 09:52 AM.


#13 Corrinedk

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Posted 22 January 2011 - 09:53 AM

Hi shannon, lets see if this attachment is what you're looking for. Its the only one I have. i'm doing my best to give you everything you'll need, and i appreciate your time, but i hope that if this file is not it, that it's not going to be the ONE file that is the deal breaker on whether or not you can see anything. Thanks!

Attached Files



#14 Shannon2012

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Posted 22 January 2011 - 10:34 AM

Hi-

Thank you for the Extras report. I am still not seeing any infections. What problems are you having with your computer?

We will do some more looking-

First, please download Rootkit Unhooker from one of the following links and save it to your desktop.
Link 1 (.exe file)
Link 2 (zipped file)
Link 3 (.rar file)
In order to use this tool if you downloaded from either of the second two links, you will need to extract the RKUnhookerLE.exe file using a program capable of extracing ZIP and RAR compressed files. If you don't have an extraction program, you can downlaod, install and use the free 7-zip utility.

  • Double-click on RKUnhookerLE.exe to start the program.
    Vista/Windows 7 users right-click and select Run As Administrator.
  • Click the Report tab, then click Scan.
  • Check Drivers, Stealth, and uncheck the rest.
  • Click OK.
  • Wait until it's finished and then go to File > Save Report.
  • Save the report to your Desktop.
  • Copy and paste the contents of the report into your next reply.
-- Note: You may get this warning...just ignore it, click OK and continue: "Rootkit Unhooker has detected a parasite inside itself! It is recommended to remove parasite, okay?".

Next, I'd like for you to scan your machine with ESET OnlineScan
  • Hold down Control key and click on the following link to open ESET OnlineScan in a new window.
  • ESET OnlineScan
  • Click the Posted Image button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip the next two steps)
  • Click on Posted Image to download the ESET Smart Installer. Save it to your desktop.
  • Double click on the Posted Image icon on your desktop.
  • Check Posted Image
  • Click the Posted Image button.
  • Accept any security warnings from your browser.
  • Check Posted Image
  • Push the Start button.
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, push Posted Image
  • Push Posted Image, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Push the Posted Image button.
  • Push Posted Image

In your reply, please copy in the contents of the RKU report and the ESET Online report. Also, let me know how your computer is running and what problems you are experiencing.
Shannon

#15 Corrinedk

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Posted 26 January 2011 - 10:19 AM

thank you so much for your time. i guess if you're not seeing anything so far, its probably not my pc. the problem i had originally described was being on juno webmail and a few times randomly, a pop up came (like a website hijacking kinda) and tried to tell me i had viruses, then began to download/upload something without permission. i had to close it end that process asap or shut down to prevent it. i thought maybe it was malware or something on my system. Anyway thanks again and I will chalk it up to their website not being secure.




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